SUCHÁNEK, Petr and Robert BUCKI. Modelling timings of the company’s response to specific customer requirements. Online. In G. Jezic, J. Chen-Burger, M. Kusek, R. Sperka, Robert J. Howlett, Lakhmi C. Jain. Agents and Multi-Agent Systems: Technologies and Applications 2020. Singapore: Springer, 2020, p. 209-219. ISBN 978-981-15-5763-7. Available from: https://dx.doi.org/10.1007/978-981-15-5764-4_19.
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Basic information
Original name Modelling timings of the company’s response to specific customer requirements
Authors SUCHÁNEK, Petr (203 Czech Republic, guarantor, belonging to the institution) and Robert BUCKI (616 Poland).
Edition Singapore, Agents and Multi-Agent Systems: Technologies and Applications 2020, p. 209-219, 11 pp. 2020.
Publisher Springer
Other information
Original language English
Type of outcome Proceedings paper
Field of Study 10201 Computer sciences, information science, bioinformatics
Confidentiality degree is not subject to a state or trade secret
Publication form electronic version available online
WWW URL
RIV identification code RIV/47813059:19520/20:A0000374
Organization unit School of Business Administration in Karvina
ISBN 978-981-15-5763-7
Doi http://dx.doi.org/10.1007/978-981-15-5764-4_19
Keywords in English criterion; delays; heuristic approach; information flow; logistics system; mathematical model; minimal cost; modelling; optimization
Tags International impact, Reviewed
Changed by Changed by: doc. Mgr. Petr Suchánek, Ph.D., učo 48720. Changed: 23/2/2024 21:52.
Abstract
The paper highlights the problem of delays of information flow in the logistics manufacturing system. Delays result from the need for sending a customer’s inquiry to the customer service department in order to obtain the precise information regarding whether or not an order can be made by the logistics system. Time delays are caused either by elaborating the inquiry in separate units within the logistics chain or by the process of passing information between units as well as subunits in the system. After obtaining information from the units in question, the answer is sent back to the customer. The goal of the paper is to present one of the possible approaches to modelling the information delay flow between individual communication units of an example logistics chain in terms of processing a response to a customer’s query. The article presents a mathematical model of the problem using a heuristic approach as well as a proposal for a method of calculating the cost of servicing customers’ inquiries.
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