b 2018

Business Culture in Tourism: Distance learning study materials

CHYLKOVÁ, M. and K. HEINZ

Basic information

Original name

Business Culture in Tourism: Distance learning study materials

Authors

CHYLKOVÁ, M. and K. HEINZ

Edition

1. vyd. Karviná, 130 pp. 2018

Other information

Language

English

Type of outcome

Učebnice

Confidentiality degree

není předmětem státního či obchodního tajemství

Organization unit

School of Business Administration in Karvina

ISBN

978-80-7510-296-6

Keywords (in Czech)

CZ.02.2.69/0.0./0.0/16_015/0002400

Keywords in English

Barrier; complaint; client; customer care; culture shock; emails; entertainment; feedback; holiday rep; hotel services; intercultural communication; letters; tourism

Tags

Rozvoj vzdělávání na Slezské univerzitě v Opavě 0002400

Tags

Reviewed
Změněno: 3/11/2022 19:24, Natalia Kufa

Abstract

V originále

The study text Business Culture in Tourism is aimed at students of regular and distance study in the specialization of Tourism focusing on developing student professional skills in intercultural environment. It deals with the key topics in the area of culture, job description of the staff in tourism, and oral and written communication for interaction with clients. The text is divided into 12 chapters, each of them involving an introductory text practising professional vocabulary, creative tasks focusing on solving problems in tourism and also a test checking acquired knowledge.
Displayed: 25/11/2024 18:47