KOSTKOVÁ, Miroslava. The Impact of Digitization on the Transformation of Processes and Services in Tourism. Online. In Ing. Martin Petříček, Ph.D. International Scientific Conference Current trends in spas, hospitality and tourism. Praha: Institute of Hospitality Management and Economics, 2022, p. 134-142. ISBN 978-80-7632-076-5.
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Basic information
Original name The Impact of Digitization on the Transformation of Processes and Services in Tourism
Authors KOSTKOVÁ, Miroslava (203 Czech Republic, guarantor, belonging to the institution).
Edition Praha, International Scientific Conference Current trends in spas, hospitality and tourism, p. 134-142, 9 pp. 2022.
Publisher Institute of Hospitality Management and Economics
Other information
Original language English
Type of outcome Proceedings paper
Field of Study 50204 Business and management
Country of publisher Czech Republic
Confidentiality degree is not subject to a state or trade secret
Publication form electronic version available online
WWW URL
RIV identification code RIV/47813059:19520/22:A0000334
Organization unit School of Business Administration in Karvina
ISBN 978-80-7632-076-5
Keywords in English Digitalization; gastronomy; hospitality; robotization; tourism
Changed by Changed by: Ing. Miroslava Kostková, Ph.D., učo 48691. Changed: 13/3/2023 11:20.
Abstract
The development of tourism causes a change in the traditional system model with the result of automation and digitization of processes. The article aim is to identify specific aspects, key characteristics and processes of digitization, automation and robotization in some areas of tourism, hospitality, spa and gastronomy based on the analysis of available information. A theoretical exploratory approach was used; systematic and chronological approach; analysis and synthesis; content analysis. The result is the introduction of a new system, digitized components and specific customer interactions.
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