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Terms and Conditions for the Business Centre of the Silesian University in Opava    

These are the general terms and conditions governing the activities of the Business Centre of the Silesian University in Opava, effective from 1 August 2020. 

 Preambule 

These Terms and Conditions govern the relationship between the Silesian University in Opava (hereinafter also referred to as "SLU" or "University") and the customer who places an order at the SLU Business Centre. In some cases, a separate contract will be concluded, the text of which will be made available to the customer before the order is placed.

I. Definition of basic terms  

University - University means the Silesian University in Opava, with its registered office at Na Rybníčku 626/1, 746 01 Opava; ID No.: 47813059, VAT No.: CZ47813059;  

The Silesian University in Opava is a public university established by law. It is not legally obliged to be registered in the Commercial Register, it is registered in the Trade Register kept by the Trade Licensing Office of Opava.   
 
Customer - A customer is defined as a person who orders performance from the University through the SLU Business Center.   
 
Goods - Goods are movable items that are the subject of a contract concluded through the SLU Business Centre.   
 
Service - Service means the performance of a contract concluded through the SLU Business Center that is not Goods.   
 
Ticket - Ticket means a ticket in paper or electronic form entitling the ticket holder to a single entry to the Event.  

SLU Business Centre - SLU Business Centre means an electronic application operated by the Silesian University in Opava at http://is.slu.cz/obchod/.   
 
Instructional Program - An instructional program is a University Service that consists of teaching, training, or qualification acquisition within or outside of Lifelong Learning.   
 

Information system of the Silesian University in Opava - The information system of the Silesian University in Opava means the information system operated by the Silesian University in Opava to support student administration, e-learning and communication within the school.   
 
Contract - Contract means a contract entered into between the Customer and the University through the SLU Business Center.   

II. Order  

  1. Registered Customers and persons who have created a profile in the Information System of the Silesian University in Opava can place orders using the SLU Business Centre. Registration is done by filling in an electronic registration form and creating a password, which the Customer will use to log into the system. Persons who have a profile in the Information System of the Silesian University in Opava do not register.
  2. The Customer is obliged to provide true and complete information when registering and is liable for damage caused by providing false or incomplete information. In case the customer finds that the registered data does not correspond to reality, he/she is obliged to immediately report the correct data by e-mail to obchod@slu.cz.
  3. Orders may be placed via the SLU Business Centre applications or via the Information System of the Silesian University in Opava, whereby one order may contain one or more items.
  4. Placing an order pursuant to paragraph 3 shall be deemed to be the Customer's proposal for conclusion of the Contract, and for each type of performance in the order the Customer shall submit a proposal for conclusion of a separate Contract.
  5. Customers who have set up a profile in the Information System of the Silesian University in Opava will be notified of the acceptance of the proposal by a message to the e-mail address in the Information System of the Silesian University in Opava (in the format "učo_zakazníka"@is.slu.cz). The notification of acceptance of the order will contain details for making the payment, in particular the account number to which the payment is to be sent, the variable symbol and the amount of the total amount to be paid by the Customer.       
  6. Unless otherwise specified, upon receipt of the notification under the preceding paragraph, a Contract shall be formed between the Customer and the University, which both parties are bound by and which may be terminated only in cases provided for by law, the Contract or these Terms and Conditions.  
  7. The Customer is entitled to cancel the order at any time before the first payment for the Goods, Service or Ticket is made. If the Customer cancels the order after receipt of the notification under paragraph 5, such cancellation shall be deemed to be a withdrawal from the Contract.

 
III. Payment for the Goods and delivery of the Goods  

  1. Unless otherwise specified, the Customer may choose, through the SLU Business Centre, whether the price for the Goods will be paid by bank transfer, payment by credit card to the University's account or in cash upon receipt of the Goods.
  2. Unless otherwise stated, where the price for the Goods is paid by bank transfer, the Customer must make the non-cash transfer within 14 days of receipt of notification of acceptance of their order in accordance with the payment details set out therein. The contract for the purchase of the Goods may provide that postage, packing and delivery charges shall be added to the price of the Goods.       
  3. The price for the Goods shall be deemed to have been paid on payment of the full amount, including any postage, packing and delivery charges to the University's account.
  4. Unless otherwise stated, the Goods shall be dispatched to the address specified in the order within 7 days of the date on which the full purchase price for the Goods, including postage, packing and delivery charges, is credited to the University's account.
  5. The Goods may be paid for in cash on collection at a designated location at the University or on collection from the delivery agent.
  6. In the case of personal collection, the Goods are reserved for a period of 10 days from the date of conclusion of the Contract.
  7. Unless otherwise stated, payment for the Goods may only be made in Czech currency.
  8. The Customer shall bear all costs associated with payment, including bank charges, costs arising from incorrect dispatch of payment and costs incurred by the University in returning amounts if the full price of the Goods is not paid.   

 
IV. Payment for Services  

  1. Unless otherwise specified, the Customer may choose through the SLU Business Centre whether the price for the Service will be paid by bank transfer, payment by credit card to the University's account or in cash at the cash desk of the relevant faculty or organisational unit (facility) of the University.
  2. The price for the Service shall be deemed to be paid when the full amount is paid into the University's account.
  3. Uness otherwise specified, when paying by bank transfer, the Customer is obliged to make the non-cash transfer within 7 days from the date of sending the notification of receipt of the order, but no later than 5 days before the start of the Teaching Programme. Payment must be made in accordance with the payment details specified in the notification according to Article II, paragraph 5.
  4. Payment in cash must be made at the cash desk of the relevant faculty or organizational unit of the University no later than on the day of the commencement of the Teaching Programme.
  5. Unless otherwise specified, payment for the Services may only be made in Czech currency.
  6. The Customer shall bear all costs related to the payment, including bank charges, costs arising from incorrect dispatch of the payment and costs incurred by the University in returning amounts in the event of non-payment of the full price of the Services.   

 
V. Payment for the Ticket and the obligations of the Customer (ticket holder)  
 

  1. Tickets can only be purchased through the SLU Business Center.
  2. The purchase of a ticket entitling to participate in the Event is made by the Customer for a specific date and time of the Event.
  3. Unless expressly stated otherwise, the purchase price is inclusive of the statutory VAT rate and includes all sales charges. The Purchase Price is quoted in the SLU Business Centre.
  4. The Purchase Contract is concluded at the moment of payment of the Purchase Price for all ordered tickets by the Customer to the University. The purchase price is paid at the moment the funds are credited to the SLU account. Payment terms are specified in the relevant step of the order made by the Customer through the SLU Business Centre.
  5.  After the payment is made, the Customer will be sent a confirmation of purchase and the ticket in electronic form to the Customer's e-mail.
  6. Prior to the commencement of the Event, the Customer is obliged to present the purchased ticket, either in paper form, which can be obtained by printing the ticket sent to his/her e-mail, or the ticket can be presented in electronic form.
  7. In case the Customer enters incorrect data or technical problems occur on the side of the Internet or telecommunication service provider, the University is not responsible for the non-delivery of the Ticket to the e-mail of the Purchaser.
  8. The University is not responsible for the validity and authenticity of Tickets purchased outside the SLU Business Centre.
  9. Unless otherwise specified, payment for the Ticket may be made only in Czech currency.
  10. The Customer shall bear all costs associated with payment, including bank charges, costs arising from incorrect dispatch of payment and costs incurred by the University in returning amounts if the full price of the Ticket is not paid.


VI. Accounting, tax and other documents

  1. Accounting and tax documents are issued only in electronic form and will be available in the Customer's order overview in a form that allows printing. Accounting and tax documents will not be sent in written form.
  2. A corrective tax document will be sent to the electronic address provided on the registration form and issued in the Customer's order summary. The corrected tax document shall be deemed to have been received on the date it is made available in the Customer's order summary.
  3. If the Customer will apply VAT, the Customer must indicate the VAT number and, if a VAT payer, the VAT number when registering or placing an order.
  4. The date of the taxable transaction for the sale of Services through the SLU Business Centre is the date of issue of the tax invoice. The tax document for the Services shall be issued on the date of receipt of the first payment from the Customer.
  5. The delivery note will be part of the shipment of Goods.  


VII. Withdrawal from the Contract  

  1. The University reserves the right to withdraw from the Contract in the following cases:
    1. The Customer fails to pay the full price for the ordered Goods, Service or Ticket by the due date.
    2. The Goods cannot be delivered for technical reasons.
    3. The University ceases to offer the ordered Service or Ticket, e.g. for technical reasons or due to low interest in the Service or Ticket.
  2. The University will immediately inform the Customer of the withdrawal from the Contract by e-mail.
  3. If the Customer is a consumer within the meaning of Section 419 of the Civil Code, the  Customer has the right to withdraw from the Contract in the following cases:
    1. Within 14 days from the date of conclusion of the Service Agreement, if the Service or part thereof has not been provided to the Customer before the expiry of this period.
    2. Within 14 days from the date of receipt of the Goods, even without giving a reason, except for the reasons set out in Section 1837 of the Civil Code, e.g. for Goods customised according to the Customer's wishes and Goods containing audio and video recordings or computer programs, if the Customer has damaged their original packaging.
    3. The person who is a consumer acknowledges that, pursuant to the provisions of Section 1837(j) of the Civil Code, he/she cannot, in accordance with the provisions of Section 1829 of the Civil Code, withdraw from a purchase contract concluded through the SLU Business Centre in the case of the purchase of a Ticket, as this is a contract for the use of leisure time, where SLU provides these services within the specified time.
  4. In the event of withdrawal from the Contract, the subject of which is the purchase of Goods, for the reasons set out in this Article, the Customer is obliged to send the delivered Goods together with the delivery note to the address of the University or to deliver the Goods personally at its own expense. Together with the delivery of the Goods, the  Customer shall inform the University on the basis of which of the above-mentioned facts the Customer withdraws from the Contract and provide the account number to which the University will refund the amount paid for the Goods.
  5. In the event of withdrawal from the Contract in which the Service is the subject of performance, the Customer is obliged to inform the University of the withdrawal at the electronic address obchod@slu.cz. Together with the withdrawal, the Customer is obliged to inform the University on the basis of which of the aforementioned facts the Customer withdraws from the Contract and to indicate the account number to which the University will refund the amount paid.
  6. In the event of withdrawal from the Agreement, the University will return the payment to the Customer within 14 days to the account specified by the Customer. In the event that the Customer does not specify an account, the University will refund the money by postal order to the address specified in the order or registration.
  7. In the event of withdrawal from the Contract in which the Goods are the subject of performance, the Customer shall be liable for any diminution in the value of the Goods as a result of handling the Goods in a manner other than that which is necessary to familiarise the Customer with the nature and characteristics of the Goods, including their functionality.
  8. In the event of cancellation of a Contract in which the Service is the subject of performance, where the Customer has requested the University to commence performance before the expiry of the cancellation period, the Customer shall be liable to pay a pro rata portion of the price for the Service where the provision of the Service has already commenced.
  9. The Customer may use the Model Withdrawal Form to withdraw from the Contract but is not obliged to do so.
  10. In order to comply with the withdrawal period pursuant to Article VI (3) (2), it is sufficient to send a notice of exercise of the right to withdraw from the Contract before the expiry of the relevant period.   

 
VIII. Termination of the Contract  

  1. The contract may be terminated only on the terms and conditions set out in the contract.  


IX. Defects in the Goods  

  1. Claims for defects will be dealt with in the individual Contracts or in accordance with the relevant provisions of the Civil Code.  


X. Communication

  1. Communication between the Customer and the University shall take place electronically, in cases where it is expedient also in writing, by telephone or in person.  
  2. The Customer communicates with the University via the SLU Business Centre applications or by sending e-mails to the e-mail address obchod@slu.cz.
  3. Communication from the University will be directed to the e-mail address provided by the Customer during registration or to the Customer's address in the Information System of the Silesian University in Opava. The Customer is obliged to regularly check this e-mail box.


XI. Privacy Policy

  1. The personal data of Customers will be treated in accordance with the applicable generally binding legislation, in particular with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
  2. Personal data of registered Customers will be stored in the Information System of the Silesian University in Opava for the period of registration for the purpose of providing performance, protecting the legally protected interests of the University and fulfilling the University's statutory obligations. The personal data of non-registered Customers will be stored in the Information System of the Silesian University in Opava for the period necessary to provide the performance, protect the legally protected interests of the University and fulfil the legally imposed obligations of the University. Only authorized employees of the University will have access to the Customer's personal data and the personal data will not be transferred to third parties for processing, except for the data necessary to send the Goods and inform the Customer about the progress of their shipment, which the Customer agrees to transfer when placing the order.  


XII. Final Arrangements

  1. The University will archive all concluded contracts in electronic or paper form. The contract shall preferably be issued in electronic form and will be available in the Customer's order summary in a printable form. In the event that the Contract is executed in paper form, the University shall provide the Customer with one copy of the Contract immediately after it has been signed by both parties.
  2. In the event of a conflict between the Contract and these Terms and Conditions, the provisions contained in the Contract shall prevail.
  3. The Contract concluded through the SLU Business Centre and all relations arising therefrom, including questions of its formation and validity, shall be governed by the laws of the Czech Republic, excluding any conflict of laws rules. The courts of the Czech Republic shall have jurisdiction to resolve any disputes.
  4. The University usually concludes contracts in the Czech language. If the Contract is concluded in the Czech language, the University provides the data in the SLU Business Centre in the Czech language and will deal with the Customer in this language throughout the entire duration of the concluded Contract.
  5. If the Contract is concluded in another language, the University provides the data in this language in the SLU Business Centre and will deal with the Customer in this language throughout the entire duration of the concluded Contract.
  6. Prices and details of Goods, Services and Tickets are valid as at the date of publication.