ULGATLA043 Communication

Faculty of Philosophy and Science in Opava
Winter 2017
Extent and Intensity
1/1/0. 2 credit(s). Type of Completion: z (credit).
Teacher(s)
PhDr. Zdenka Jirásková (lecturer)
PhDr. Zdenka Jirásková (seminar tutor)
Guaranteed by
PhDr. Zdenka Jirásková
Centrum interdisciplinárních studií – Faculty of Philosophy and Science in Opava
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
The aim of the course is to inform the students about the basics of communication that is, with the regard to the studied field, crucial for them. The course is based on the knowledge of Czech language and at the same time on the knowledge and skills acquired when studying the course Social and diplomatic protocol in the preceding semester. The acquired knowledge will contribute to the improvement of the students' attitude to the clientele not only during the practical training but mainly after the studies when working in tourism sector.
Syllabus
  • 1. Man and communication - history of rhetoric
    2. Language - a tool of thinking and a means of communication
    3. Rhetorical style and its sound aspects
    4. Content of speech
    5. Stylistics of speech
    6. Development and support of the improvisation ability
    7. Personality of a speaker and his/her influence on listeners
    8. Verbal and nonverbal communication
    9. Principles of social rules in communication with customers
    10. Communication at a workplace
Literature
    recommended literature
  • KROBOTOVÁ, M. Spisovná výslovnost a kultura mluveného projevu. info
  • KHELEROVÁ, V. Komunikační a obchodní dovednosti manažera. Praha, 2010. info
  • LEWIS, D. Tajná řeč těla. Praha, 2010. info
  • ŠPAČKOVÁ, A. Moderní rétorika: jak mluvit k druhým lidem, aby nám naslouchali a rozuměli. Praha, 2009. info
  • VYBÍRAL, Z. Psychologie komunikace. 2. vyd. Praha: Portál, 2009. ISBN 978-80-7367-387-1. info
  • ŠPATENKOVÁ, N. - KRÁLOVÁ, J. Základní otázky komunikace. Praha, 2009. info
  • DEVITO, J. A. Základy mezilidské komunikace. Praha, 2008. info
  • WOOD, J. T. Interpersonal Communication. Boston, 2007. info
  • BUREŠ, I. - LOPUCHOVSKÁ, A. 10 zlatých pravidel překonávání nejčastějších komunikačních bariér. Praha, 2007. info
  • JANDA, P. Vnitrofiremní komunikace. Praha: Grada, 2004. ISBN 80-2470781-0. info
  • KOHOUT, J. Rétorika: umění mluvit a jednat s lidmi. Praha, 2002. info
  • CAPPONI, V. Sám sobě mluvčím. Jak prezentovat sám sebe. Praha: Grada, 1994. ISBN 80-7169-988-8. info
Language of instruction
Czech
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Teacher's information
- active participation in solving given model situations, in dialogues and discussions
- working out and presenting given tasks in front of the group
The course is also listed under the following terms Winter 2012, Winter 2013, Winter 2014, Winter 2015, Winter 2016, Winter 2018, Winter 2019, Winter 2020, Winter 2021, Winter 2022, Winter 2023.
  • Enrolment Statistics (Winter 2017, recent)
  • Permalink: https://is.slu.cz/course/fpf/winter2017/ULGATLA043