UBKINSNP12 Measurement and Evaluation of Library Services

Faculty of Philosophy and Science in Opava
Winter 2024
Extent and Intensity
2/2/0. 6 credit(s). Type of Completion: zk (examination).
Teacher(s)
Mgr. Anna Novotná, Ph.D. (lecturer)
Mgr. Jiřina Kudelová (seminar tutor)
Guaranteed by
Mgr. Anna Novotná, Ph.D.
Institute of The Czech Language and Library Science – Faculty of Philosophy and Science in Opava
Timetable
Wed 9:45–11:20 B3b
  • Timetable of Seminar Groups:
UBKINSNP12/A: Wed 16:25–18:00 Knihovna, J. Kudelová
Prerequisites
Course is available to all students.
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
Because most libraries are public information institutions, the issue of money and defending their expenses is an absolutely crucial issue for them. At the same time, however, the nature of their activities, ie information and other services to users, is so specific that it is difficult to defend their existence and value for society. The aim of this course is to introduce students to the terminology and methods of library evaluation. Further define the objectives of measurement. Go through number of methods that are used for this purpose in the world and try them out.
Learning outcomes
After completing the course, the student will be able to:
- identify the most important methods used in the evaluation of libraries;
- apply the selected method to the services of a certain library;
Syllabus
  • 1.-2. Evaluation of libraries in the Czech Republic
  • 3.-4. Characteristics of services
  • 5.-6. Service Design
  • 7.-8. Methodologies of service evaluation
  • 9.-10. Data and their processing
  • 11.-12. Visualization and interpretation
Literature
    required literature
  • SMETANOVÁ, Dana, Vladana PILLEROVÁ a Vít RICHTER. Statistické vykazování výkonů knihoven [PDF]. České Budějovice: Národní knihovna, 2017. Dostupný z: https://www.cbvk.cz/soubory/regionfce/vzdelavani/Statistika_seminar_2017.pdf
  • ŠVÍKOVÁ, Lidmila. Statistika, porovnávání knihoven a benchmarking [PDF]. Jihočeská vědecká knihovna v Českých Budějovicích, 2019. Dostupný z: https://www.cbvk.cz/soubory/regionfce/vzdelavani/Statistiky%20porovnavani%20knihoven.pdf
  • MORELLI Nicola GÖTZEN Amalia de and Luca SIMEONE. 2021. Service Design Capabilities. Cham: Springer. ISBN 9783030562816, ISBN 9783030562823. DOI: https://doi.org/10.1007/978-3-030-56282-3.
  • ŠEDÁ, Marie. Zpracování statistických ukazatelů výkonů knihoven včetně kontroly, analýzy a komparace dat: Studijní text [PDF]. SVKOS: Ostrava, 2020. Dostupný z: https://www.msvk.cz/data/filemanager/source/studijn%c3%ad%20texty%20pro%20knihovn%c3%adky/22_
  • ŘEHÁK, Tomáš a kol. Neocenitelné služby knihovny a jak je ocenit. Vyd. 1. Praha: Wolters Kluwer ČR, 2013. 103 s. ISBN 978-80-7478-413-2. Dostupné také z: https://www.mlp.cz/cz/o-knihovne/roi/
  • CHEN, Hsuanwei Michelle. Information Visualization. ALA, 2017. ISBN 978-0-8389-5986-2. info
  • ZBIEJCZUK SUCHÁ, Ladislava. Na důkazech založené knihovnictví, akční výzkum a designové myšlení jako teoreticko-metodologické rámce pro informační studia a knihovnictví. ProInflow. 2016, vol. 8, No 1. ISSN 1804-2406. info
  • KRČÁL, Martin. Sběr a využití statistických dat v českých knihovnách. ProInflow. 2015, vol. 7, No 2. ISSN 1804-2406. info
  • FRIEDMAN, Alon. Statistics for Library and Information Services: A Primer for Using Open Source R Software for Accessibility and Visualization. Rowman and Littlefield Publishers, 2015. ISBN 978-1-4422-4992-9. info
  • DILHOFOVÁ, Adéla, Monika KRATOCHVÍLOVÁ a Jan LIDMILA. Příručka pro knihovníky veřejných knihoven. Brno, 2013. ISBN 978-80-7051-199-2. URL info
Teaching methods
Lecture supplemented with a discussion
Monological (reading, lecture, briefing)
Regularly assigned and evaluated home tasks.
Assessment methods
Grade
Assignments
Oral, written exam
Language of instruction
Czech
Further comments (probably available only in Czech)
Study Materials
Teacher's information
There is electronic course prepared ISSU.
The course is also listed under the following terms Winter 2020, Winter 2021, Winter 2022, Winter 2023.
  • Enrolment Statistics (recent)
  • Permalink: https://is.slu.cz/course/fpf/winter2024/UBKINSNP12