UPPVBP009 Social Communication in Related Professions

Faculty of Public Policies in Opava
Summer 2020
Extent and Intensity
1/1/0. 4 credit(s). Type of Completion: z (credit).
Teacher(s)
Mgr. Silvie Quisová, Ph.D. (lecturer)
Mgr. Silvie Quisová, Ph.D. (seminar tutor)
Guaranteed by
Mgr. Silvie Quisová, Ph.D.
Institute of Pedagogical and Psychological Sciences – Faculty of Public Policies in Opava
Contact Person: PhDr. Edita Ondřejová, Ph.D.
Timetable
Tue 10:35–11:20 C208
  • Timetable of Seminar Groups:
UPPVBP009/A: Tue 11:25–12:10 C206, S. Quisová
UPPVBP009/B: Tue 12:15–13:00 C206, S. Quisová
Prerequisites
FAKULTA(FVP) && TYP_STUDIA(B) && FORMA(P)
Knowledge of basic terms of communication and communication skills.
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
The aim of the course is to understand the basic terms and concepts from the theory of communication. Based on the strategy of social conduct and knowledge of interpersonal communication. The students are familiar with the specific procedures of communication workers in the helping professions. Attention is also paid to the actual communication skills and conflict prevention, and aggression in interpersonal relationships. At the same time is the emphasis placed on the use of the techniques of active listening and empathy in the management consultancy interview. The aim is to develop a theoretical framework for the practical use of communication strategies in social communication. An integral part of the course are practical seminars.
Syllabus
  • 1. Social interaction (social perception, interaction, communication).
    2. Basic communication models.
    3. Verbal communication (its meaning, speech content, paralingism, communication difficulties, communication techniques). Technique of spoken word.
    4. Nonverbal communication. The body language. Picture.
    5. Active listening.
    6. Empathy. Emotive Intelligence.
    7. Conflict and aggression in communication.
    8. Interviews. Consultation interview.
    9. Group communication.
    10. Interpersonal conflicts.
    11. Personality typology of a worker in assisting professions. Specifics of communication in assisting professions. Burnout syndrome and syndrome contributing.
    12. Communication and problem client. Type of users.
Literature
    required literature
  • SLOWÍK, J. Komunikace s lidmi s postižením. Praha: Portál, 2010. ISBN 978-80-7367-691-9. info
  • KELNAROVÁ, J., MATĚJKOVÁ, E. Psychologie a komunikace pro zdravotnícké asistenty - 4.ročník. Praha: Grada, 2009. ISBN 9788024728315. info
  • QUISOVÁ, S. Sociální komunikace v pomáhajících profesích. 1. vyd. Opava: Slezská univerzita v Opavě, 2009. ISBN 978-80-7248-551-2. info
  • VYBÍRAL, Z. Psychologie lidské komunikace. Praha : Portál, 2000. ISBN 80-7178-291-2. info
  • NOVOSAD, L. Základy speciálního poradenství: struktura a formy poradenské pomoci lidem se zdravotním nebo sociálním znevýhodněním. Praha: Portál, 2000. ISBN 80-7178-197-5. info
  • KOPŘIVA, K. Lidský vztah jako součást profese. Praha: Portál, 1997. ISBN 80-7178-150-9. info
    recommended literature
  • KOPŘIVA, P., et al. Respektovat a být respektován. 3. vyd. Kroměříž: Spirála, 2008. ISBN 978-80-904030-0-0. info
  • JANOUŠEK, J. Verbální komunikace a lidská psychika. Praha: Grada, 2007. ISBN 978-80-247-1594-0. info
  • BUCHTOVÁ, B. Rétorika. Praha : Grada Publishing, 2006. ISBN 80-247-0868-X. info
  • NELEŠOVSKÁ, A. Pedagogická komunikace v teorii a praxi. Grada: Praha, 2005. ISBN 80-247-0738-1. info
  • HARTLEY, M. Řeč těla v praxi: teorie, cvičení a modelové situace. Praha: Portál, 2004. ISBN 80-7178-844-9. info
  • MIKULÁŠTÍK, M. Komunikační dovednosti v praxi. Praha: Grada, 2003. ISBN 80-247-0650-4. info
  • TEGZE, O. Neverbální komunikace. Praha: Computer Press, 2003. ISBN 80-7226-429-X. info
  • DEVITO, J. A. Základy mezilidské komunikace. Praha: Grada, 2001. ISBN 80-7169-988-8. info
  • BERNE, E. Co řeknete, až pozdravíte. Praha: Portál, 1997. ISBN 80-7106-231-6. info
  • GOLEMAN, D. Emoční inteligence. Praha: Columbus, 1997. ISBN 80-85928-48-5. info
  • HURST, B. Encyklopedie komunikačních technik. Praha: Grada, 1994. ISBN 80-85424-40-1. info
Teaching methods
Lecture supplemented with a discussion
Interactive lecture
Assessment methods
Seminar work
Language of instruction
Czech
Further comments (probably available only in Czech)
Study Materials
The course can also be completed outside the examination period.
Teacher's information
In the course of the seminar work students will analyze their communication style, analyze the communication process and outline the specifics of communication with the selected target group. The course is finished by a written credit test.
The course is also listed under the following terms Summer 2015, Summer 2016, Summer 2017, Summer 2018, Summer 2019, Summer 2021, Summer 2022.
  • Enrolment Statistics (Summer 2020, recent)
  • Permalink: https://is.slu.cz/course/fvp/summer2020/UPPVBP009