USESEA049 Communication and Intervention Techniques

Faculty of Public Policies in Opava
Winter 2013
Extent and Intensity
1/1/0. 3 credit(s). Type of Completion: z (credit).
Teacher(s)
Mgr. Silvie Quisová, Ph.D. (lecturer)
Mgr. Silvie Quisová, Ph.D. (seminar tutor)
Guaranteed by
Mgr. Silvie Quisová, Ph.D.
Institute of Central European Studies – Faculty of Public Policies in Opava
Prerequisites
Expert Knowledge: Students will be able to describe the terms of intercultural communication and specific features of target groups. They will be able to select an appropriate technique of communication.
Expert Skills: Students will be able to use appropriately selected communication and intervention technique for a chosen target group.
General Competency:
Students are able independently to decide and responsibly to choose an appropriate stratégy of communication with an individual or a group from any ethnic, racial or cultural community. They are able to minimalize the risk of conflict development or, if need be, to reduce consequences of an existing conflict.
Competencies:
Students communicate, negotiate, cooperate with individuals and groups of diverse ethnic, racial and cultural communities, mediate information appropriately and clearly, prevent conflict development and, if need be, reduces their consequences.
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
The aim of the subject is to make students familiar with communication and intervention techniques of intercultural communication, ie the communication between the members and groups of diverse ethnic, racial and cultural communities; and to enable them to better manage the situations that arise in the environment where people from different sociocultural backgrounds live together. The subject describes specific features of intercultural communication and puts emphasis on understanding cultural differences of particular ethnic, racial and cultural minorities as a conflict prevention stratégy. Attention will be paid to practical training of communication and intervention strategies with various groups, reduction of mistakes leading to misunderstanding, principles and rules of effective resolution of intercultural conflict. On the completion of the course, students will be able to orient themselves in the problem issues of intercultural communication and will be able to use appropriate communication and intervention techniques.
Syllabus
  • 1. Intercultural communication, introduction, terminology, definitions.
    2. The specifics of communication with the Roma; communication principles.
    3. The specifics of communication with the Vietnamese; communication principles.
    4. The specifics of communication with the Slovaks and Poles; communication principles.
    5. The specifics of communication with the Ukrainians, the Rusyns and the Russians; communication principles.
    6. The specifics of communication with the Romanians; communication principles.
    7. The specifics of communication with the Bulgarians and the Croatians; communication principles.
    8. The specifics of communication with the Hungarians; communication principles.
    9. The specifics of communication with the Greeks; communication principles.
    10. The specifics of communication with other new national minorities.
    11. Resolving intercultural conflicts; conflict regularities and characteristics; conflict prevention, analysis and resolution.
    12. Mediation and mediation techniques.
Literature
    required literature
  • ŠIŠKOVÁ, T. Facilitativní mediace. Praha: Portál, 2012. ISBN 9788026200918. info
  • HOLÁ, L. Mediace v teorii a praxi. Praha: Grada, 2011. ISBN 9788024731346. info
  • PRŮCHA, J. Interkulturní komunikace. Praha: Grada, 2010. ISBN 8024730693. info
  • MARÁDOVÁ, E. Multikulturní porozumění. Praha: Vzdělávací institut ochrany dětí, 2006. ISBN 8086991822. URL info
  • KOLEKTIV AUTORŮ. Kdo chce žít v Česku. Praha: Člověk v tísni, 2004. URL info
  • Šišková, T. (ed.). Menšiny a migranti v České republice. Praha: Portál, 2001. ISBN 80-7178-648-9. info
    recommended literature
  • PRŮCHA, J. Multikulturní výchova - Příručka (nejen) pro učitele. Praha: Triton, 2011. ISBN 9788073875022. info
  • MATOUŠEK, O., KOLÁČKOVÁ, J. a KODYMOVÁ, P. (eds.). Sociální práce v praxi. Praha: Portál, 2010. ISBN 9788073678180. info
  • KELNAROVÁ, J., MATĚJKOVÁ, E. Psychologie a komunikace pro zdravotnícké asistenty - 4.ročník. Praha: Grada, 2009. ISBN 9788024728315. info
  • BULLARDOVÁ, S. Cesta k tolerancii. Bratislava: Kalligram, 2008. ISBN 80-8101-010-6. info
  • VYMĚTAL, J. Průvodce úspěšnou komunikací: efektivní komunikace v praxi. Praha, 2008. ISBN 978-80-247-2614-4. info
  • ŠIŠKOVÁ, T. (ed.). Výchova k toleranci a proti rasismu: zdroje a formy rasismu a netolerance: informace o národnostních menšinách: hry a cvičení pro žáky a studenty. Praha: Portál, 2008. ISBN 9788073671822. info
  • PRŮCHA, J. Multikulturní výchova: teorie - praxe - výzkum. Praha: ISV, 2001. ISBN 80-85866-72-2. info
Language of instruction
Czech
Further Comments
The course can also be completed outside the examination period.
The course is also listed under the following terms Winter 2014.
  • Enrolment Statistics (Winter 2013, recent)
  • Permalink: https://is.slu.cz/course/fvp/winter2013/USESEA049