INMBPSCR Information Systems in Tourism

School of Business Administration in Karvina
Winter 2025
Extent and Intensity
1/2/0. 6 credit(s). Type of Completion: zk (examination).
Teacher(s)
Ing. Radim Dolák, Ph.D. (lecturer)
Guaranteed by
doc. Mgr. Petr Suchánek, Ph.D.
Department of Informatics and Mathematics – School of Business Administration in Karvina
Contact Person: doc. Ing. Jan Górecki, Ph.D.
Timetable
Wed 13:05–13:50 B308
  • Timetable of Seminar Groups:
INMBPSCR/01: Wed 13:55–15:30 B308, R. Dolák
Prerequisites (in Czech)
FAKULTA(OPF) && TYP_STUDIA(B) && FORMA(P)
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.

The capacity limit for the course is 64 student(s).
Current registration and enrolment status: enrolled: 54/64, only registered: 0/64
fields of study / plans the course is directly associated with
Course objectives
The aim of the course is to acquaint students with the use of IT/ICT in tourism and tourism with a particular focus on booking and demand systems, systems for supporting the management and operation of accommodation and catering facilities and geographic information systems. Attention will also be paid to current development trends in the use of IS/ICT in tourism and tourism.
Learning outcomes
The student is able to define basic concepts from systems theory and information theory, the student is able to list the basic requirements for customer-oriented information systems, students can analyze the advantages of using individual types of information system architecture from a practical point of view, students can find individual software solutions to support the management and operation of accommodation and catering facilities, students can explain the possibilities of using GIS and GPS in the field of tourism, students can list modern development trends in the use of IS/ICT in travel and tourism.
Syllabus
1. Basic concepts from  system theory and information theory
Data. Information. System. Information system (IS). System elements. Bindings. General and contextual characteristics. Tools and methods of creating, distributing and presenting information. Preparation of information and promotional materials. Information retrieval. Information centres. Internet.
2. Customer environment and customer-oriented systems
Types of systems in  gastronomy, hotel and tourism. Customer needs and requirements. Classification and characteristics of objects and services in  gastronomy, hotel and tourism.
3. IS architectures and specifics in companies focused on tourism and tourism
IS architecture. Objects and data and information flows. IS applications in  gastronomy, hotel and tourism - information centres, hotels, catering facilities, travel agencies, airlines, transport companies.
4. Booking and inquiry systems
Areas of booking and inquiry systems. Booking and demand systems technologies. Characteristics of selected systems - Amadeus, Galileo, Mevris, Wordspan, etc.
5. Systems for supporting the management and operation of accommodation and catering facilities
Definition of quality and its importance in gastronomy and catering. Definition of factors influencing the level of services provided. International systems/service quality standards in tourism. Analysis of the current state of service quality in the Czech Republic. Possibilities of introducing a quality system in the Czech Republic. Software support. Modules of systems. EET.
6. Geographic information systems (GIS)
Geoobjects. Geodata. Maps. Route planning. Mobile communication devices. GPS (Global Positioning System) navigation. Online GIS. GIS applications in tourism. Geocaching.
7. Projects for information support of activities in tourism and tourism companies
Implementation of the initial analysis. Architecture design. Implementation. Evaluation. Increase in service value.
8. Development trends in IS/ICT usage in tourism and tourism
E-tourism. Virtual tourism. Tourist information portals. Mobile applications. Online traffic situation, weather forecast, webcams. Social networks. Mutual experience sharing. Rapidly developing services use IS/ICT in the areas of accommodation (Airbnb, CouchSurfing) and transport (Uber, Liftago, Taxify).
Literature
    required literature
  • Dolák, R. & Suchánek, P. (2023). Informační systémy v cestovním ruchu: distanční studijní text. Slezská univerzita, Obchodně podnikatelská fakulta v Karviné.
    recommended literature
  • Gajdošík, T., Gajdošíková, Z. & Marčeková, R. (2017). Informačné technológie v cestovnom ruchu. Wolters Kluwer.
  • Šimková, E., & Hoffmannová, M. (2022). Znalostní management v cestovním ruchu. Pavel Mervart.
  • Kršák, B., Štrba, Ľ., & Sidor, C. (2021). CRM v cestovnom ruchu. Vysoká škola báňská - Technická univerzita Ostrava.
  • Benckendorff, P., Xiang, Z., & Sheldon, P. J. (2019). Tourism information technology (3rd edition). CABI.
Teaching methods
Lectures, working with texts, teamwork, cooperative and collaborative learning, teaching using case studies
Assessment methods
Requirements for the student: minimum 50 % attendance at seminars, preparation and presentation of seminar work, involvement in project teaching. Evaluation methods: preparation of seminar work (30 % evaluation), involvement in project teaching (30 % evaluation), written examination (40 % evaluation).
Language of instruction
Czech
Further Comments
Study Materials
The course can also be completed outside the examination period.
The course is also listed under the following terms Winter 2018, Winter 2019, Winter 2020, Winter 2021, Winter 2022, Winter 2023, Winter 2024.
  • Enrolment Statistics (recent)
  • Permalink: https://is.slu.cz/course/opf/winter2025/INMBPSCR