OPF:MP320S Managerial Skills - Course Information

MP320S Managerial Skills

Extent and Intensity

0/2/0. 5 credit(s). Type of Completion: z (credit).

Teacher(s)

doc. Mgr. Ing. Jarmila Duháček Šebestová, Ph.D. (seminar tutor)

Guaranteed by

doc. Mgr. Ing. Jarmila Duháček Šebestová, Ph.D.
Department of Business Economics and Management – School of Business Administration in Karvina

Course Enrolment Limitations

The course is also offered to the students of the fields other than those the course is directly associated with.

fields of study / plans the course is directly associated with

• Marketing and Management (programme OPF, B_EKOMAN)

Course objectives (in Czech)

The course is intended to follow up the theoretical findings mastered in the course Management and to offer students an opportunity to get acquainted with essential managerial skills, which they will utilise in management of people in different situations.

Syllabus (in Czech)

• Structure of Instruction:
  1. Manager's profile and work
  2. Testing abilities, personality and motivation of a manager
  3. Managing career
  4. Leading people
  5. Chairing meetings
  6. Delegating power and responsibility
  7. Team work
  8. Solving conflict situations
  9. Management of changes
  10. Time management
  11. Knowledge management
  12. Customer relationship management
  13. Management in the time of globalisation
  14. Commercial contacts, public relations and social contacts of a manager
  15. Manager's lifestyle
  
  
  Content:
  1. Manager's work and profile
  Manager's basic competencies (professional knowledge, practical skills, social maturity). Personality preconditions of manager's success. General principles and character of manager's work, style of managerial work. Managerial responsibility and managerial role. Relationship of a manager to his/her subordinates.
  2. Testing manager's abilities, personality and motivation
  Abilities tests - verbal logic, numerical logic, perceptional logic, spatial imagination, technical abilities, agility, analytical abilities. Personality tests - personality questionnaire, typical personality combinations. Motivation tests - motivation questionnaire, typical motivation areas.
  3. Managing career
  Definition and criteria of a career, personal and professional criteria, career progress. Conditions for development of a career. Positional factors forming possibilities of a progress. Indicators of manager's progress. Career types, career anchors, needs questionnaire and career anchors questionnaire. Career cycles, career in work (struggle for power in an organisation, career chess, women's career, career planning).
  4. Leading people
  Power and authority. Characteristics of styles of leading people according to different authors, using managerial grid for leading people. Principles of manipulation techniques for leading people. Positive and negative tactics. Tactical pitfalls and tactical strategies. Building relationships and reactions to different tactical strategies. Incorrect influencing. Mind maps and easy persuasion, power of word. Dealing with troublesome people. Women in senior positions. Power game, influencing and psychology.
  5. Chairing meetings
  Importance and benefits of meetings, preparation and course of meetings, principles of chairing meetings, common mistakes and drawbacks.
  6. Delegating power and responsibility
  Process of centralisation and decentralisation of decision-making, advantages and disadvantages of delegating. Procedure and problems of delegating.
  7. Team work
  Stages of development of a working collective. Conditions of effective team work. Forms, development stages and success factors of team work. Hierarchical and process-oriented team management. Role of the team leader (tamer, moderator, coach), his/her qualification. Team members roles. Development of team competencies. Forming and management of essential team processes. Activities supporting improvement of group performance.
  8. Managing conflict situations
  Characteristics of a conflict and process of development of conflict situations. Strategy of coping with conflicts. Consequences of conflicts for managerial work.
  9. Management of changes
  Changes leading to success and forces causing the need for changes. Process of realisation of changes. Barriers to changes, formation of visions and strategies for managing changes, techniques of organisational changes. Radical changes, reengineering, TQM - Total Quality Management. Danger of crisis situations after failure to handle changes.
  10. Time Management
  Importance of time for a manager, time review. Setting goals and their priorities. Time planning and plan inspection, planning techniques. Time management techniques. Time aspects of work with written information, filing, arrangement of work environment, meetings

Literature

required literature
• ANCONA, D. Managing for the Future: organizational behavior & processes. Cincinnati : South-Western, 1999. ISBN 0-538-87546-1. info
• CAMPBELL, D. J. Organizations and the Business Environment. Oxford : Butterworth-Heinemann, 1998. ISBN 0-7506-2760-3. info
• ORGAN, D. W. Organizational Behavior, 4th ed. Homewood: McGraw Hill, 1991. ISBN 0-256-06667-1. info

recommended literature
• MOLE, J. Mind Your Manners: Managing Business Cultures in a Global Europe. London: Nicholas Brealey Pub., 2003. ISBN 1-857-88314-4. info
• ROBBINS, S. P., HUNSAKER, P. L. Training in Interpersonal Skills. Upper Saddle River: Prentice-Hal, 2003. ISBN 0-13-009054-9. info
• WHETTEN, D. A., CAMERON, K. M. Developing Management Skills, 5th ed. Upper Saddle River, : Prentice Hall, 2002. ISBN 13-091408-8. info
• BELBIN, M.R. Management teams - why they succeed or fail. Oxford : Butterworth Heinemann, 1996. ISBN 0-7506-2676-3. info

Language of instruction

English

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.

• Enrolment Statistics (recent)
  
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