OPF:PEMPRJA Quality management A - Course Information
PEMPRJA Quality management A
School of Business Administration in KarvinaSummer 2015
- Extent and Intensity
- 2/1/0. 3 credit(s). Type of Completion: zk (examination).
- Guaranteed by
- Department of Business Economics and Management – School of Business Administration in Karvina
Contact Person: Ing. Žaneta Rylková, Ph.D. - Prerequisites
- None
- Course Enrolment Limitations
- The course is also offered to the students of the fields other than those the course is directly associated with.
- fields of study / plans the course is directly associated with
- Economy of Tourism (programme OPF, B_EKOMAN)
- Hotel Industry (programme OPF, B6503GAHOT)
- Marketing and Management (programme OPF, B_EKOMAN)
- Logistics Management (programme OPF, B_EKOMAN)
- Course objectives
- The course focuses on the practical quality application. The introduction leads students to understand the social significance of quality, the quality indicators and the structure of the current quality management in the Republic with regard to developmental trends and requirements arising from the cooperation with EU countries. The knowledge of international quality standards and their application gives students the necessary orientation in the requirements applicable in terms of market economy and the free movement of goods within the EU and the world. The publication provides a methodology for the implementation of management quality system, environment and safety. There are practical thematic units as a quality manual, auditing methods and techniques of risk prevention and quality optimization within lectures.
- Syllabus
- 1. History and development of quality
2. Relationship of quality and other disciplines
3. Global and European quality policy, national quality policy in the Czech Republic
4. Legislative requirements in terms of quality
5. Environmental and work safety legislation after entry into the EU
6. Methods of support and motivation in quality
7. System standards
8. Quality manual
9. Audits
10. Methods and techniques of analysis and risk prevention
11. Methods and techniques for quality optimizing
12. Selected methods and techniques of improving the quality optimization, optimization and evaluation in quality management
13. Expert´s presentation from practice
- 1. History and development of quality
- Literature
- required literature
- ONEIL, T. Quality Management Systems: 29 Most Asked Questions - What You Need To Know. 2013. ISBN 978-1-48-851729-7. info
- GABRYŠOVÁ, M. Řízení jakosti A. Distanční studijní opora. Karviná: OPF SU, 2009. info
- recommended literature
- SHAFFER, L. Quality of Service 112 Success Secrets - 112 Most Asked Questions On Quality of Service - What You Need To Know. 2013. ISBN 978-1-48-852608-4. info
- BEDNARČÍK, Z. Mezinárodní systémové standardy. Karviná SU OPF, 2009. ISBN 978-80-7248-532-1. info
- GABRYŠOVÁ, M. TQM. Komplexné manažerstvo kvality, Manažerstvo kvality, história, koncepty, metody. Bratislava: Mateides a kol.,, 2006. ISBN 80-8057-656-4. info
- NENADÁL, J. Základy managementu jakosti. Ostrava: VŠB TU, 2005. ISBN 80-248-0969-9. info
- NENADÁL, J. Měření v systémech managementu jakosti. Praha: Management Press, 2004. ISBN 80-7261-110-0. info
- PETŘÍKOVÁ, R. Lidé - zdroj kvality, znalostí a podnikových výkonů. Ostrava: Dům techniky, 2002. ISBN 80-02-01490-1. info
- Teaching methods
- Skills demonstration
Seminar classes - Assessment methods
- Written exam
- Language of instruction
- Czech
- Further comments (probably available only in Czech)
- The course can also be completed outside the examination period.
- Teacher's information
- attendance in seminars 70 %, final written exam
- Enrolment Statistics (Summer 2015, recent)
- Permalink: https://is.slu.cz/course/opf/summer2015/PEMPRJA