KCJKPA15 Professional Language for Hotel Services - English - 5th part

School of Business Administration in Karvina
Winter 2009
Extent and Intensity
0/2/0. 2 credit(s). Type of Completion: z (credit).
Teacher(s)
Mgr. Ing. Pavel Brunda (seminar tutor)
Mgr. Eva Brundová (seminar tutor)
PhDr. Krystyna Heinz (seminar tutor)
Mgr. Jana Hejtmánková, Ph.D. (seminar tutor)
Mgr. Emil Horký, PhD. (seminar tutor)
Mgr. Dagmara Mielke-Jagucka (seminar tutor)
Mgr. Marcela Neničková (seminar tutor)
Mgr. Gnima Marie-Chantal N´Gbaramou (seminar tutor)
Mgr. Radka Pokludová (seminar tutor)
Mgr. Kateřina Vlčková (seminar tutor)
Guaranteed by
Mgr. Jana Hejtmánková, Ph.D.
Department of Tourism and Leisure Activities – School of Business Administration in Karvina
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives (in Czech)
Úroveň - B 2.1 středně pokročilí směřující k úrovni pokročilých (odborný jazyk) Cílem předmětu je prohloubit a rozšířit slovní zásobu v oblasti terminologie CR, aktivní užívání znalostí gramatických struktur, procvičování a rozvíjení dovedností mluvení, poslechu, čtení a psaní v CR na základě autentických písemných materiálů a magnetofonových nahrávek na úrovni B2 (upper-intermediate). Důraz je kladen na přesné zachycení důležitých informací na základě poslechu a konverzační pohotovost při přijímání a vyřizování objednávek zájezdů, při řešení stížností a řešení problémových situací. Důraz se klade na jazykovou přípravu s uvědomělým používáním jazyka z hlediska adekvátnosti situace a řešení problémů v cizím jazyce.
Syllabus (in Czech)
  • 1. The History and Development of Tourism
    2. Tourist Attractions
    3. The Organization and Structure of Tourism
    4. Tourism Industry
    5. Travel Agents
    6. Needs of Travellers
    7. Tour Operator
    8. Negotiation, Complaints
    9. Air Travel
    10. Travelling by Plane
    11. Travel by Sea and River-Cruises and Ferries
    12. Traveling by Cruises
    13. Revision
    1. The History and Development of Tourism
    Key events of the history. Pioneers of tourism. Present Perfect and Past Tenses.
    2. Tourist Attractions
    Geography of tourism. Describing procedures. Present Simple Passive..
    3. The Organization and Structure of Tourism
    Statistical data on travelling and tourism. Describing graphs and statistics.
    4. Tourism Industry
    Jobs in tourism industry. Producing CV. Questions forms.
    5. Travel Agents
    Communication competence of the travel agent. Types of holidays. Booking, comparing facilities. Meeting needs of travellers. Language of suggestion, recommendation.., obligation nad permission. Visa requirements.
    6. Needs of Travellers
    Work with a client. Arranging visa and filling forms.. Telephone language. Language of obligation nad permission.
    7. Tour Operator
    Communication skills of the tour operator. The role of tour operators and a travel agents. Arranging the meeting, responding to points.
    8. Negotiation, Complaints
    Strategy and technique of negotiation. Dealing with complaints. Filling customs forms and travel forms. Responding to complaints, apologizing.
    9. Air Travel
    Announcements and airport procedures. Terminology of air travel.. Cabin crew procedure, explaining the procedure. Sequence linkers.
    10. Travelling by Plane
    Giving precise information to clients. Documents of air travelling. Customs regulations. Flight attendant job interview. Indirect questions.
    11. Travel by Sea and River-Cruises and Ferries
    Terminology of traveling by sea and river-cruises and ferries. Information on sea travel and connections. Giving information. Passive voice..
    12. Traveling by Cruises
    Ticket information and itinerary. Travel arrangements. Future arrangements.
    13. Revision
    Solving situations - role play, practical usage of grammar and vocabulary.
Literature
    required literature
  • HARDING, K. Going International. Oxford University Press, 1998. ISBN 0-19-457400-8. info
  • JACOB, M., STRUTT, P. English for International Tourism. Course Book, Workbook. Longman, 1997. info
Language of instruction
English
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
The course is also listed under the following terms Winter 2008, Summer 2009, Summer 2010, Winter 2010, Summer 2011, Winter 2011, Summer 2012, Winter 2012, Summer 2013, Winter 2013, Summer 2014, Winter 2014, Summer 2015.
  • Enrolment Statistics (Winter 2009, recent)
  • Permalink: https://is.slu.cz/course/opf/winter2009/KCJKPA15