OPF:KCJKPA15 Professional Language for Hote - Course Information

KCJKPA15 Professional Language for Hotel Services - English - 5th Part

Extent and Intensity

0/2/0. 2 credit(s). Type of Completion: z (credit).

Teacher(s)

Mgr. Radana Broschová (seminar tutor)
Mgr. Eva Brundová (seminar tutor)
Mgr. Veronika Burdová (seminar tutor)
Mgr. Eva Hánečková (seminar tutor)
Mgr. Jana Hejtmánková, Ph.D. (seminar tutor)
Bc. Olga Klimentová (seminar tutor)
Mgr. Dagmara Mielke-Jagucka (seminar tutor)
Mgr. Marcela Neničková (seminar tutor)
Mgr. Gnima Marie-Chantal N´Gbaramou (seminar tutor)
Mgr. Martina Palyzová (seminar tutor)
Mgr. Radka Pokludová (seminar tutor)
Mgr. Kateřina Vlčková (seminar tutor)

Guaranteed by

Mgr. Jana Hejtmánková, Ph.D.
Department of Tourism and Leisure Activities – School of Business Administration in Karvina

Course Enrolment Limitations

The course is also offered to the students of the fields other than those the course is directly associated with.

fields of study / plans the course is directly associated with

• Hotel Industry (programme OPF, B6503GAHOT)

Course objectives (in Czech)

Úroveň - B 2.1 středně pokročilí směřující k úrovni pokročilých (odborný jazyk) Cílem předmětu je prohloubit a rozšířit slovní zásobu v oblasti terminologie CR, aktivní užívání znalostí gramatických struktur, procvičování a rozvíjení dovedností mluvení, poslechu, čtení a psaní v CR na základě autentických písemných materiálů a magnetofonových nahrávek na úrovni B2 (upper-intermediate). Důraz je kladen na přesné zachycení důležitých informací na základě poslechu a konverzační pohotovost při přijímání a vyřizování objednávek zájezdů, při řešení stížností a řešení problémových situací. Důraz se klade na jazykovou přípravu s uvědomělým používáním jazyka z hlediska adekvátnosti situace a řešení problémů v cizím jazyce.

Syllabus (in Czech)

• 1. The History and Development of Tourism
  2. Tourist Attractions
  3. The Organization and Structure of Tourism
  4. Tourism Industry
  5. Travel Agents
  6. Needs of Travellers
  7. Tour Operator
  8. Negotiation, Complaints
  9. Air Travel
  10. Travelling by Plane
  11. Travel by Sea and River-Cruises and Ferries
  12. Traveling by Cruises
  13. Revision
  1. The History and Development of Tourism
  Key events of the history. Pioneers of tourism. Present Perfect and Past Tenses.
  2. Tourist Attractions
  Geography of tourism. Describing procedures. Present Simple Passive..
  3. The Organization and Structure of Tourism
  Statistical data on travelling and tourism. Describing graphs and statistics.
  4. Tourism Industry
  Jobs in tourism industry. Producing CV. Questions forms.
  5. Travel Agents
  Communication competence of the travel agent. Types of holidays. Booking, comparing facilities. Meeting needs of travellers. Language of suggestion, recommendation.., obligation nad permission. Visa requirements.
  6. Needs of Travellers
  Work with a client. Arranging visa and filling forms.. Telephone language. Language of obligation nad permission.
  7. Tour Operator
  Communication skills of the tour operator. The role of tour operators and a travel agents. Arranging the meeting, responding to points.
  8. Negotiation, Complaints
  Strategy and technique of negotiation. Dealing with complaints. Filling customs forms and travel forms. Responding to complaints, apologizing.
  9. Air Travel
  Announcements and airport procedures. Terminology of air travel.. Cabin crew procedure, explaining the procedure. Sequence linkers.
  10. Travelling by Plane
  Giving precise information to clients. Documents of air travelling. Customs regulations. Flight attendant job interview. Indirect questions.
  11. Travel by Sea and River-Cruises and Ferries
  Terminology of traveling by sea and river-cruises and ferries. Information on sea travel and connections. Giving information. Passive voice..
  12. Traveling by Cruises
  Ticket information and itinerary. Travel arrangements. Future arrangements.
  13. Revision
  Solving situations - role play, practical usage of grammar and vocabulary.
  

Literature

required literature
• HARDING, K. Going International. Oxford University Press, 1998. ISBN 0-19-457400-8. info
• JACOB, M., STRUTT, P. English for International Tourism. Course Book, Workbook. Longman, 1997. info

Language of instruction

English

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.

• Enrolment Statistics (Summer 2011, recent)
  
• Permalink: https://is.slu.cz/course/opf/summer2011/KCJKPA15