OPF:KCJKPA15 Professional Language for Hote - Course Information
KCJKPA15 Professional Language for Hotel Services - English - 5th part
School of Business Administration in KarvinaWinter 2009
- Extent and Intensity
- 0/2/0. 2 credit(s). Type of Completion: z (credit).
- Teacher(s)
- Mgr. Ing. Pavel Brunda (seminar tutor)
Mgr. Eva Brundová (seminar tutor)
PhDr. Krystyna Heinz (seminar tutor)
Mgr. Jana Hejtmánková, Ph.D. (seminar tutor)
Mgr. Emil Horký, PhD. (seminar tutor)
Mgr. Dagmara Mielke-Jagucka (seminar tutor)
Mgr. Marcela Neničková (seminar tutor)
Mgr. Gnima Marie-Chantal N´Gbaramou (seminar tutor)
Mgr. Radka Pokludová (seminar tutor)
Mgr. Kateřina Vlčková (seminar tutor) - Guaranteed by
- Mgr. Jana Hejtmánková, Ph.D.
Department of Tourism and Leisure Activities – School of Business Administration in Karvina - Course Enrolment Limitations
- The course is also offered to the students of the fields other than those the course is directly associated with.
- fields of study / plans the course is directly associated with
- Hotel Industry (programme OPF, B6503GAHOT)
- Course objectives (in Czech)
- Úroveň - B 2.1 středně pokročilí směřující k úrovni pokročilých (odborný jazyk) Cílem předmětu je prohloubit a rozšířit slovní zásobu v oblasti terminologie CR, aktivní užívání znalostí gramatických struktur, procvičování a rozvíjení dovedností mluvení, poslechu, čtení a psaní v CR na základě autentických písemných materiálů a magnetofonových nahrávek na úrovni B2 (upper-intermediate). Důraz je kladen na přesné zachycení důležitých informací na základě poslechu a konverzační pohotovost při přijímání a vyřizování objednávek zájezdů, při řešení stížností a řešení problémových situací. Důraz se klade na jazykovou přípravu s uvědomělým používáním jazyka z hlediska adekvátnosti situace a řešení problémů v cizím jazyce.
- Syllabus (in Czech)
- 1. The History and Development of Tourism
2. Tourist Attractions
3. The Organization and Structure of Tourism
4. Tourism Industry
5. Travel Agents
6. Needs of Travellers
7. Tour Operator
8. Negotiation, Complaints
9. Air Travel
10. Travelling by Plane
11. Travel by Sea and River-Cruises and Ferries
12. Traveling by Cruises
13. Revision
1. The History and Development of Tourism
Key events of the history. Pioneers of tourism. Present Perfect and Past Tenses.
2. Tourist Attractions
Geography of tourism. Describing procedures. Present Simple Passive..
3. The Organization and Structure of Tourism
Statistical data on travelling and tourism. Describing graphs and statistics.
4. Tourism Industry
Jobs in tourism industry. Producing CV. Questions forms.
5. Travel Agents
Communication competence of the travel agent. Types of holidays. Booking, comparing facilities. Meeting needs of travellers. Language of suggestion, recommendation.., obligation nad permission. Visa requirements.
6. Needs of Travellers
Work with a client. Arranging visa and filling forms.. Telephone language. Language of obligation nad permission.
7. Tour Operator
Communication skills of the tour operator. The role of tour operators and a travel agents. Arranging the meeting, responding to points.
8. Negotiation, Complaints
Strategy and technique of negotiation. Dealing with complaints. Filling customs forms and travel forms. Responding to complaints, apologizing.
9. Air Travel
Announcements and airport procedures. Terminology of air travel.. Cabin crew procedure, explaining the procedure. Sequence linkers.
10. Travelling by Plane
Giving precise information to clients. Documents of air travelling. Customs regulations. Flight attendant job interview. Indirect questions.
11. Travel by Sea and River-Cruises and Ferries
Terminology of traveling by sea and river-cruises and ferries. Information on sea travel and connections. Giving information. Passive voice..
12. Traveling by Cruises
Ticket information and itinerary. Travel arrangements. Future arrangements.
13. Revision
Solving situations - role play, practical usage of grammar and vocabulary.
- 1. The History and Development of Tourism
- Literature
- Language of instruction
- English
- Further comments (probably available only in Czech)
- The course can also be completed outside the examination period.
- Enrolment Statistics (Winter 2009, recent)
- Permalink: https://is.slu.cz/course/opf/winter2009/KCJKPA15