OPF:CVABPNC2 German for Tourism 2 - Course Information

CVABPNC2 German for Tourism 2

Extent and Intensity

0/3/0. 4 credit(s). Type of Completion: z (credit).

Teacher(s)

PhDr. Hanne-Lore Bobáková, Ph.D. (seminar tutor)
PhDr. Janusz Karpeta, Ph.D. (seminar tutor)

Guaranteed by

PhDr. Hanne-Lore Bobáková, Ph.D.
Department of Tourism and Leisure Activities – School of Business Administration in Karvina
Contact Person: PhDr. Janusz Karpeta, Ph.D.

Prerequisites

The course can be enrolled following the completion of BPNC1 (Professional German for Tourism 1).

Course Enrolment Limitations

The course is also offered to the students of the fields other than those the course is directly associated with.

fields of study / plans the course is directly associated with

• Economy of Tourism (programme OPF, B_EKOMAN)

Course objectives

The aim of the course is to build on the skills learned in the previous section and deepen vocabulary of terminology in tourism, the active use of grammar, practicing and developing the skills of speaking, listening, reading and writing in the field of tourism on the basis of authentic written materials and audio recordings at the B2 level. Emphasis is put on an accurate acquirement of important information on the basis of listening and conversational readiness for receiving and processing tour orders, in resolving complaints and problem solving situations. The emphasis is on language training with the conscious use of language in terms of the adequacy of the situation and at the same time prepare students for solving professional problems in a foreign language.

Syllabus

• 1. Business letters: external form and layout
  2. Enquiry
  3. Offer
  4. Counteroffer
  5. Refusal
  6. Reservation
  7. Confirmation of the reservation
  8. Making changes and confirmation
  9. Cancellation
  10. Billing
  11. Information about hotel services
  12. Complaint
  13. Handling complaints
  

Literature

required literature
• Höppnerová Věra. Deutsch im Tourismus. Praha, 2008. ISBN 978-80-86929-41-5. info
• Lévy-Hillerich, D. Kommunikation im Tourismus. Plzeň: Fraus, 2004. ISBN 80-7238-298-5. info
• Barberis, P., Bruno, E. Deutsch im Hotel - Korrespondenz. Ismaning: Max Hueber, 2001. ISBN 3-19-001647-X. info
• Balcar, B. Slovník cestovního ruchu. Domažlice: Resonance, 2001. ISBN 80-902812-0-6. info
• BARBERIS, P., BRUNO, E. Deutsch im Hotel - Gespräche führen. Ismaning: Max Hueber Verlag, 2000. ISBN 3-19-001646-1. info

recommended literature
• Bobáková, H.L., Mozielowská, K. Cvičebnice profesní němčiny 1. Karviná, 2011. ISBN 978-80-7248-642-7. info
• Bobáková, H.L., Mozielowská, K. Slovník profesní němčiny. Karviná, 2011. ISBN 978-80-7248-641-0. info

Teaching methods

Seminar classes

Assessment methods

Combined exam
EXAM

Language of instruction

Czech

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.

Teacher's information

The course is completed with a course credit test, which the students acquire on the basis of:
1/1 ongoing oral test,
2/1 ongoing written test,
3/1 seminar paper,
4/ final written test.
Students have the opportunity to gain 100 points as a maximum, while for the credit they have to obtain at least 60 points. Students who are repeating the course are not required to have a 60% attendance.

Activity	Difficulty [h]
Ostatní studijní zátěž	51
Seminář	39
Zápočet	30
Summary	120

• Enrolment Statistics (Winter 2014, recent)
  
• Permalink: https://is.slu.cz/course/opf/winter2014/CVABPNC2