OPF:EVSBPSPP Social Protocol - Course Information

EVSBPSPP Social Protocol

Extent and Intensity

2/1/0. 5 credit(s). Type of Completion: z (credit).

Teacher(s)

PhDr. Krystyna Heinz (lecturer)
doc. PhDr. Vojtěch Malátek, CSc. (lecturer)
Mgr. Lubomír Nenička, Ph.D. (lecturer)
Bc. Ing. Jarmila Svobodová (lecturer)
PhDr. Krystyna Heinz (seminar tutor)
doc. PhDr. Vojtěch Malátek, CSc. (seminar tutor)
Mgr. Lubomír Nenička, Ph.D. (seminar tutor)
Bc. Ing. Jarmila Svobodová (seminar tutor)

Guaranteed by

Departament of Economics and Public Administration – School of Business Administration in Karvina
Contact Person: Dr. Ing. Ingrid Majerová

Prerequisites

None.

Course Enrolment Limitations

The course is also offered to the students of the fields other than those the course is directly associated with.

fields of study / plans the course is directly associated with

• Economy of Tourism (programme OPF, B_EKOMAN)
• Social Management (programme OPF, B_HOSPOL)

Course objectives

During the study students will acquire a complex knowledge in the area of social and diplomatic protocol. They will be provided with information related to business interaction, especially during concluding contracts, and with norms and rules of social behaviour. Part of the course involves rules of diplomatic protocol and negotiating in international business interaction in trans-national organizations.

Syllabus

• 1. Rules of social interaction
  2. Dress code
  3. Rules of business interaction
  4. Typology of customer and its role in business interaction
  5. Corporate ethics
  6. Different habits in different countries
  7. Diplomatic interaction
  8. Diplomatic protocol
  9. Consular interaction and consular offices
  10. Etiquette in international business interaction
  11. Protocol and etiquette in business diplomacy
  12. International legal acts
  13. Creation and history of international organizations
  

Literature

required literature
• NĚMČANSKÝ, M. Společenský, diplomatický a obchodní protokol. SU OPF Karviná, 2011. ISBN 978-80-7248-636-6. info
• ŠŤASTNÝ, V. Organizační protokol firem, institucí a jednotlivců. Praha: Wolters Kluwer, 2009. ISBN 978-80-7357-445-1. info
• ŠPAČEK, L. Nová velká kniha etikety. Praha: Mladá fronta, 2008. ISBN 978-80-204-1954-0. info
• MATHÉ, I., ŠPAČEK, L. Etiketa. Praha: BB/art, 2005. ISBN 80-7341-564-X. info
• BYSTRICKÝ, Ĺ. Základy diplomacie. Bratislava, Vydavatelstvo Dilema, 2000. ISBN 80-968029-9-2. info

recommended literature
• ŠPAČEK, L. Malá kniha etikety pro celou rodinu - Praktický rádce pro důležité příležitosti. Praha: Mladá fronta, 2010. ISBN 978-80-204-2. info
• ŠPAČEK, L. Malá kniha etikety pro každý den. Praha: Mladá fronta, 2010. ISBN 978-80-204-2251-4. info
• ŠPAČEK, L. Malá kniha etikety pro manažery. Praha: Mladá fronta, 2010. ISBN 978 80-204-2252-1. info
• ŠPAČEK., L. Malá kniha etikety u stolu. Praha: Mladá fronta, 2010. ISBN 978-80-204-2250-7. info
• WITT, U. Správné chování u stolu. Už žádné trapasy. Praha, GRADA, 2006. ISBN 80-247-1797-2. info
• GULLOVÁ, S., MÜLLEROVÁ, F., ŠRONĚK, I. Společenský styk a diplomatický protokol. Praha:VŠE, 2000. ISBN 80-245-0115-5. info

Teaching methods

Lecture with a video analysis
One-to-One tutorial
Internship
Skills demonstration
Seminar classes
Students' self-study

Assessment methods

Credit

Language of instruction

Czech

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.

Teacher's information

attendance in seminars 60 %, seminar paper, course credit test

Activity	Difficulty [h]
Ostatní studijní zátěž	75
Přednáška	26
Seminář	13
Zápočet	30
Summary	144

• Enrolment Statistics (Winter 2014, recent)
  
• Permalink: https://is.slu.cz/course/opf/winter2014/EVSBPSPP