EVSBPSPP Social Protocol

School of Business Administration in Karvina
Winter 2016
Extent and Intensity
2/1/0. 5 credit(s). Type of Completion: z (credit).
Teacher(s)
PhDr. Krystyna Heinz (lecturer)
doc. PhDr. Vojtěch Malátek, CSc. (lecturer)
Mgr. Lubomír Nenička, Ph.D. (lecturer)
PhDr. Krystyna Heinz (seminar tutor)
doc. PhDr. Vojtěch Malátek, CSc. (seminar tutor)
Mgr. Lubomír Nenička, Ph.D. (seminar tutor)
Guaranteed by
Departament of Economics and Public Administration – School of Business Administration in Karvina
Contact Person: Dr. Ing. Ingrid Majerová
Prerequisites
None.
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
During the study students will acquire a complex knowledge in the area of social and diplomatic protocol. They will be provided with information related to business interaction, especially during concluding contracts, and with norms and rules of social behaviour. Part of the course involves rules of diplomatic protocol and negotiating in international business interaction in trans-national organizations.
Syllabus
  • 1. Rules of social interaction
    2. Dress code
    3. Rules of business interaction
    4. Typology of customer and its role in business interaction
    5. Corporate ethics
    6. Different habits in different countries
    7. Diplomatic interaction
    8. Diplomatic protocol
    9. Consular interaction and consular offices
    10. Etiquette in international business interaction
    11. Protocol and etiquette in business diplomacy
    12. International legal acts
    13. Creation and history of international organizations
Literature
    required literature
  • NĚMČANSKÝ, M. Společenský, diplomatický a obchodní protokol. SU OPF Karviná, 2011. ISBN 978-80-7248-636-6. info
  • ŠŤASTNÝ, V. Organizační protokol firem, institucí a jednotlivců. Praha: Wolters Kluwer, 2009. ISBN 978-80-7357-445-1. info
  • ŠPAČEK, L. Nová velká kniha etikety. Praha: Mladá fronta, 2008. ISBN 978-80-204-1954-0. info
  • MATHÉ, I., ŠPAČEK, L. Etiketa. Praha: BB/art, 2005. ISBN 80-7341-564-X. info
  • BYSTRICKÝ, Ĺ. Základy diplomacie. Bratislava, Vydavatelstvo Dilema, 2000. ISBN 80-968029-9-2. info
    recommended literature
  • ŠPAČEK, L. Malá kniha etikety pro celou rodinu - Praktický rádce pro důležité příležitosti. Praha: Mladá fronta, 2010. ISBN 978-80-204-2. info
  • ŠPAČEK, L. Malá kniha etikety pro každý den. Praha: Mladá fronta, 2010. ISBN 978-80-204-2251-4. info
  • ŠPAČEK, L. Malá kniha etikety pro manažery. Praha: Mladá fronta, 2010. ISBN 978 80-204-2252-1. info
  • ŠPAČEK., L. Malá kniha etikety u stolu. Praha: Mladá fronta, 2010. ISBN 978-80-204-2250-7. info
  • WITT, U. Správné chování u stolu. Už žádné trapasy. Praha, GRADA, 2006. ISBN 80-247-1797-2. info
  • GULLOVÁ, S., MÜLLEROVÁ, F., ŠRONĚK, I. Společenský styk a diplomatický protokol. Praha:VŠE, 2000. ISBN 80-245-0115-5. info
Teaching methods
Lecture with a video analysis
One-to-One tutorial
Internship
Skills demonstration
Seminar classes
Students' self-study
Assessment methods
Credit
Language of instruction
Czech
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Teacher's information
attendance in seminars 60 %, seminar paper, course credit test
ActivityDifficulty [h]
Ostatní studijní zátěž75
Přednáška26
Seminář13
Zápočet30
Summary144
The course is also listed under the following terms Winter 2014, Summer 2015, Winter 2015, Summer 2016, Summer 2017.
  • Enrolment Statistics (Winter 2016, recent)
  • Permalink: https://is.slu.cz/course/opf/winter2016/EVSBPSPP