OPF:CVABASCR Tourism Services - Course Information
CVABASCR Tourism Services
School of Business Administration in KarvinaWinter 2017
- Extent and Intensity
- 2/1/0. 5 credit(s). Type of Completion: zk (examination).
- Teacher(s)
- Ing. Miroslava Kostková, Ph.D. (lecturer)
Ing. Miroslava Kostková, Ph.D. (seminar tutor) - Guaranteed by
- Ing. Miroslava Kostková, Ph.D.
Department of Tourism and Leisure Activities – School of Business Administration in Karvina
Contact Person: doc. Ing. Pavlína Pellešová, Ph.D. - Prerequisites
- none.
- Course Enrolment Limitations
- The course is also offered to the students of the fields other than those the course is directly associated with.
- fields of study / plans the course is directly associated with
- Business Economics and Management (programme OPF, B_EKOMAN, specialization Economy of Tourism)
- Course objectives
- The goal of the subject is to explain the basic concepts, specification, division and characteristics of services involved in tourism and their significance in tourism.
- Syllabus
- 1. Characteristics of services in tourism
2. Services in travel agencies
3. Requirements related to the staff
4. Services in railway transport
5. Services in air and water transport
6. Services in traffic and further kinds of transport in tourism
7. Customs and passport control in tourism
8. Insurance in tourism
9. Services aimed at special groups of customers
10. Services in accommodation
11. Services in catering
12. Wellness services
13. Services in tourist information centres
- 1. Characteristics of services in tourism
- Literature
- required literature
- KOSTKOVÁ, M. Služby cestovního ruchu. Karviná, 2014. ISBN 978-80-7248-968-8. info
- ORIEŠKA, J. Služby v cestovnom ruchu. 2. časť. Banská Bystrica: EkF UMB, 2011. ISBN 978-80-89090-94-5. info
- recommended literature
- ORIEŠKA, J. Služby v cestovnom ruchu. 1. časť. Banská Bystrica: EkF UMB, 2011. ISBN 978-80-89090-93-8. info
- GUČÍK, M. Cestovný ruch: Vybrané kapitoly. Banská Bystrica: EkF UMB, 2010. ISBN 978-80-89090-80-8. info
- GUČÍK, M. a kol. Manažment cestovného ruchu. Banská Bystrica: EkF UMB, 2010. ISBN 978-80-89090-67-9. info
- HORNER, S., SWARBROOKE, J. Business travel and tourism. London: Routledge, 2001. ISBN 0-7506-43927. info
- KOLEKTIV. Služby a cestovný ruch. Bratislava: Sprint, 2001. ISBN 80-88848-78-4. info
- Teaching methods
- Lecture with a video analysis
One-to-One tutorial
Laboratory work
Internship
Skills demonstration
Seminar classes
Students' self-study - Assessment methods
- Written exam
- Language of instruction
- English
- Further comments (probably available only in Czech)
- The course can also be completed outside the examination period.
- Teacher's information
- Elaborating of a seminar work related to a provided topic and its defence. 50% attendance at seminars.
Activity Difficulty [h] Ostatní studijní zátěž 65 Přednáška 26 Seminář 13 Zkouška 40 Summary 144
- Enrolment Statistics (Winter 2017, recent)
- Permalink: https://is.slu.cz/course/opf/winter2017/CVABASCR