CVABPRHP Hotel operation management

School of Business Administration in Karvina
Winter 2020
Extent and Intensity
2/1/0. 5 credit(s). Type of Completion: zk (examination).
Ing. Miroslava Kostková, Ph.D. (lecturer)
Ing. Miroslava Kostková, Ph.D. (seminar tutor)
PhDr. Mgr. Nazim Afana (lecturer)
Guaranteed by
doc. Ing. Lubomír Schellong, Ph.D.
Department of Tourism and Leisure Activities - School of Business Administration in Karvina
Contact Person: doc. Ing. Pavlína Pellešová, Ph.D.
Tue 14:45–16:20 VC008
  • Timetable of Seminar Groups:
CVABPRHP/01: Tue 16:25–17:10 VC008, M. Kostková
The course may be enrolled independently on other courses.
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
The capacity limit for the course is 30 student(s).
Current registration and enrolment status: enrolled: 1/30, only registered: 0/30
fields of study / plans the course is directly associated with
Course objectives
The course is focused on acquiring basic knowledge about hotel management and operations of other accommodation facilities. It presents students with accommodation facilities as an organized system providing guests with comprehensive services (accommodation, catering , complementary wellness and leisure activities , etc.). The aim of the course is to acquaint students with the processes managing all departments of the hotel. The course provides knowledge of the hotel business, gastronomy and spa, creation and promotion of the hotel product. Students will learn about the organization of conference services, social gastronomic events and creation an offer related to spa services.
  • 1. Methods of accommodation facilities management, organization and process management in the hotel business
    2. Classification and categorization of accommodation facilities
    3. Characteristics and hotel operation management, organizational structure, administrative activities and technical department of the hotel
    4. Organization and management of spa facilities, spa hotel management
    5. Accommodation department of the hotel, concierge and reception services
    6. Distribution systems in the hotel business, hotel booking activities
    7. Marketing in the hotel business and marketing communications
    8. Department of rooms, housekeeping
    9. Care of guests with specific requirements
    10. Management of catering services in the hotel
    11. Organization of hotel social and gastronomic events, organization of congresses and conferences
    12. Offer of additional services of the hotel, hotel events and animation, wellness and spa services
    13. New trends in the hotel business
    required literature
  • KOSTKOVÁ, M. Management hotelového provozu. Karviná: SU OPF, 2011. ISBN 978-80-7248-633-5. info
  • NEUFUS, J a F. KŘÍŽEK. Moderní hotelový management. Praha: Grada Publishing, 2011. ISBN 978-80-247-3868-0. info
  • MLEJNKOVÁ, L. a kol. Služby společného stravování. Praha: VŠE, 2009. ISBN 978-80-245-1592-2. info
  • BERÁNEK, J. a P. KOTEK. Řízení hotelového provozu. Praha: Grada Publishing, 2007. ISBN 80-86724-30-0. info
  • ZIMÁKOVÁ, B. Food & Beverage management. Praha: VŠH, 2006. ISBN 978-80-86578-55-2. info
  • KIRÁĽOVÁ, A. Marketing hotelových služeb. II. Praha: Ekopress, 2006. ISBN 80-86929-05-1. info
    recommended literature
  • PATÚŠ, P. a M. GÚČIK. Manažment prevádzky pohostinského zariadenia. Banská Bystrica: Slovak-Swiss Tourism, 2011. ISBN 80-89090-84-6. info
  • BUREŠOVÁ, P. Banketní a cateringové služby. Praha: VŠH, 2010. ISBN 978-80-87411-11-7. info
  • HASSANIEN, A., C. DALE a A. CLARKE. Hospitality Business Development. Oxford: Elsevier L.t.d., 2010. ISBN 978-1-85617-69-5. info
  • SHEELA, A. M. Economics of Hotel Management. New Delhi: New Age International Ltd., 2008. ISBN 978-81-2241-419-6. info
  • METZ, R. a kol. Restaurace a host. Praha: Sobotáles, 2008. ISBN 978-80-86706-18-4. info
  • ČERNÝ, J., KRUPIČKA, J. Moderní hotel. Úvaly: Ratio, 2004. ISBN 80-86351-07-6. info
  • ORIEŠKA, J. Kongresový cestovný ruch. Banská Bystrica: UMB EkF, 2001. ISBN 80-8055-516-8. info
Teaching methods
Interactive lecture
Lecture with a video analysis
Seminar classes
Assessment methods
Written exam
Seminar work
Language of instruction
Further comments (probably available only in Czech)
Study Materials
The course can also be completed outside the examination period.
Teacher's information
a seminar work, active participation in seminars, 60% obligatory attendance, written exam
ActivityDifficulty [h]
Ostatní studijní zátěž45
Účast na výuce25
The course is also listed under the following terms Winter 2016, Winter 2017, Winter 2018, Winter 2019, Winter 2021, Winter 2022, Winter 2023.
  • Enrolment Statistics (Winter 2020, recent)
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