EVSNPVSL Public Services

School of Business Administration in Karvina
Winter 2023
Extent and Intensity
2/1/0. 5 credit(s). Type of Completion: zk (examination).
Teacher(s)
Ing. Karin Gajdová, Ph.D. (lecturer)
Guaranteed by
Ing. Karin Gajdová, Ph.D.
Departament of Economics and Public Administration – School of Business Administration in Karvina
Contact Person: Dr. Ing. Ingrid Majerová
Timetable
Wed 10:35–12:10 A422
  • Timetable of Seminar Groups:
EVSNPVSL/01: Wed 12:15–13:00 A422, K. Gajdová
Prerequisites
FAKULTA(OPF) && TYP_STUDIA(N) && FORMA(P)
None.
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.

The capacity limit for the course is 23 student(s).
Current registration and enrolment status: enrolled: 4/23, only registered: 0/23
fields of study / plans the course is directly associated with
Course objectives
The aim of the course is to explain the theory, the nature of the public services and their position in the economy of the State. To acquaint students with the socio-economic aspects of public services and to point out their importance in the reproductive process, with an emphasis on the development of human potential. Explain the meaning of the public service, their sectoral and organizational structure with an emphasis on the provision of public services and to point out the European Union's access to public services.
Syllabus
  • 1. The theoretical definition of services
    2. The services sector, and its status in the economy
    3. The specifics of the sphere of services
    4. Marketing Services
    5. The quality of the services
    6. Quality of service management tools
    7. The system of quality management in service organizations
    8. Economic substance of public services
    9. The development of the public service as a prerequisite of social development
    10. Public services and the development of human potential
    11. Education in public administration
    12. Public services and the EU.
    13. The European Commission and the services of general interest
Literature
    required literature
  • Bílá kniha o službách v obecném zájmu. info
  • Zelená kniha o službách v obecném zájmu. info
  • DENHARDT, J. V., DENHARDT, R. B. The New Public Service: Serving, Not Steering. New York, 2011. ISBN 978-0-765-63117-6. info
  • MATEIDES, A., ĎAĎO, J. Služby. Bratislava: Epos, 2002. ISBN 80-8057-452-9. info
    recommended literature
  • MATEIDES, A., ĎAĎO, J. Manažérstvo kvality služieb. Banská Bystrica: EF UMB, 2004. ISBN 80-8055-888-4. info
  • BENČO, J., KAMOĎA, J., MEČIAR, I. Verejné služby. Prievidza: Alfa, 2004. ISBN 80-967609-9-8. info
  • MAJLINGOVÁ, Ľ. a kol. Verejné služby. Banská Bystrica: EF UMB, 2002. ISBN 80-8055-754-3. info
  • DAVIES, H. T. O., NUTLEY, S. M., SMITH, P. C. What Works?: Evidence-based Policy and Practice in Public Services. Bristol, 2000. ISBN 1-86134-191-1. info
Teaching methods
Skills demonstration
Seminar classes
Assessment methods
Exam
Language of instruction
Czech
Further comments (probably available only in Czech)
Study Materials
The course can also be completed outside the examination period.
Teacher's information
attendance in seminars 50 %, seminar paper, course credit
Activity Difficulty [h]
Ostatní studijní zátěž 47
Přednáška 26
Seminář 13
Zkouška 30
Summary 116
The course is also listed under the following terms Summer 2017, Summer 2018, Summer 2019, Summer 2020, Summer 2021, Winter 2021, Winter 2022, Winter 2024.
  • Enrolment Statistics (Winter 2023, recent)
  • Permalink: https://is.slu.cz/course/opf/winter2023/EVSNPVSL