ŠIMEK, Dalibor a Roman ŠPERKA. How robot/human orchestration can help in an HR department: A case study from a pilot implementation. Organizacija. Maribor: Univerza v Mariboru, 2019, roč. 52, č. 3, s. 204-217. ISSN 1318-5454. doi:10.2478/orga-2019-0013.
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Základní údaje
Originální název How robot/human orchestration can help in an HR department: A case study from a pilot implementation.
Autoři ŠIMEK, Dalibor (203 Česká republika, domácí) a Roman ŠPERKA (703 Slovensko, garant, domácí).
Vydání Organizacija, Maribor, Univerza v Mariboru, 2019, 1318-5454.
Další údaje
Originální jazyk angličtina
Typ výsledku Článek v odborném periodiku
Obor 50204 Business and management
Stát vydavatele Slovinsko
Utajení není předmětem státního či obchodního tajemství
WWW URL
Kód RIV RIV/47813059:19520/19:A0000020
Organizační jednotka Obchodně podnikatelská fakulta v Karviné
Doi http://dx.doi.org/10.2478/orga-2019-0013
Klíčová slova anglicky Robotic service orchestration; Robotic process automation; Pilot implementation; Case study; Human resources
Příznaky Mezinárodní význam, Recenzováno
Změnil Změnila: Ing. Petra Skoumalová, učo 50554. Změněno: 21. 4. 2020 10:44.
Anotace
Background and Purpose: Motivation of this research is to explore the current trend in automating the business processes through software robots (Robotic Process Automation – RPA) and its managing within enterprise environment where most of the processes are executed by human workforce. As the RPA technology expands the demand for its coordinating grows as well. The possible solution to this challenge is shown in case study research in form of implementing orchestration platform to a concrete business process of onboarding in HR department of a multinational company. The aim of this paper is to explore the phases and activities of the pilot project implementation of Robotic Service Orchestration (RSO) in combination with RPA technology and to assess the potential benefits. Design/Methodology/Approach: Case study research approach was selected to explore the research phenomena, which is the implementation of RSO platform in combination with RPA technology and assessing incoming benefits. The case is formed with 2 companies – (1) multinational company with ongoing effort of automating onboarding process, (2) technology and consulting company delivering the automation solution. Data were collected through semi-structured interviews with respondents from two involved companies and by analysing internal documents. Results: The analysis of case provided in this paper revealed some key insights: (1) strategical position of RSO and tactical position of RPA towards the existing legacy systems, (2) need for increased focus on initial process modelling phase, (3) Application Programming Interface (API) integration is more viable solution for RPA, (4) the biggest benefit of RPA - its agility, (5) future potential of the RSO replacing the BPMS. Conclusions: First of all, there is a need of higher number of software robots adopted in a company before orchestration could pay off. On the other side, current Business Process Management Systems (BPMS) solutions don’t offer functionalities for managing human and software robots workforce altogether. RPA is expected to expand and without proper orchestration the effectivity will not grow constantly.
VytisknoutZobrazeno: 27. 1. 2023 00:28