Podrobný výpis o publikaci

Business excellence frameworks (BEFs) provide a structured approach for organizations to assess their performance. Traditional financial performance measures have been highly criticized and the need identified to integrate non-financial perspectives, such as level of innovation, degree of motivation, intellectual capital and other criteria. This paper provides a general approach to explore an appropriateness of business excellence models (BEMs) in Czech environment and investigates whether there is a specific approach to the adoption of best management practices in organizations embedded in the EFQM Excellence Model including as a part of national quality awards (NQAs). The aim of this paper is to examine the usability of the performance excellence model as a managerial tool used by custodians, and to present the ?ndings of a review of the design of the Czech business excellence framework with the impact on financial indicators. Using a qualitative methodology, based on case study, we conducted an analysis of key performance indicators before and after of the adoption of the EFQM Excellence Model in the Czech Republic. The paper updates the current situation regarding the review of BE frameworks with a focus on the Czech Republic.