The Concept 5C of Tactical Marketing in Financial Services

@inproceedings{35908,
   author = {Braciníková, Veronika and Matušínská, Kateřina},
   address = {Karviná},
   booktitle = {Decision making for Small and Medium-Sized Enterprises},
   keywords = {marketing; marketing mix "5C"; financial services; primary marketing research},
   howpublished = {tištěná verze "print"},
   language = {eng},
   location = {Karviná},
   isbn = {978-80-7510-243-0},
   pages = {36-47},
   publisher = {OPF Karviná},
   title = {The Concept 5C of Tactical Marketing in Financial Services},
   year = {2017}
}

TY  - JOUR
ID  - 35908
AU  - Braciníková, Veronika - Matušínská, Kateřina
PY  - 2017
TI  - The Concept 5C of Tactical Marketing in Financial Services
PB  - OPF Karviná
CY  - Karviná
SN  - 9788075102430
KW  - marketing
KW  - marketing mix "5C"
KW  - financial services
KW  - primary marketing research
N2  - In today's consumer times, marketing is not focused just on marketing issues, but it is part of wider context of enterprises and strategic, tactical and operational management of firms, companies, regions and other organizations. Marketing has basis in many models, starting with marketing mix. The traditional approach of seeing the marketing mix from the producer point of view has now changed to the customer´s perspective. There is a need of customer oriented marketing mix to satisfy the customers. So, the aim of this paper is to investigate impact of tactical marketing in the concept of 5C on consumer perceptions and behaviour. The analysis of primary marketing research data was based on the number of 412 respondents. The consumers were questioned about their behaviour within the topic of customer value, costs to the customer, convenience, communication and customer approach. When deciding about the selection of financial institutions and financial products as fundamental criteria are said to be costs to the customer - pricing policy, convenience - physical availability of branches and their physical evidence.
ER  - 

BRACINÍKOVÁ, Veronika a Kateřina MATUŠÍNSKÁ. The Concept 5C of Tactical Marketing in Financial Services. In \textit{Decision making for Small and Medium-Sized Enterprises}. Karviná: OPF Karviná. s.~36-47. ISBN~978-80-7510-243-0. 2017.