Develompent of Key Competences in CRM Field and E-learning

@inproceedings{36014,
   author = {Janáková, Milena},
   address = {Neuveden},
   booktitle = {E-learning - Effective Development of Teachers Skills in the Area of ICT and E-learning},
   keywords = {CRM; E-learning; information technology; key competences},
   howpublished = {tištěná verze "print"},
   language = {eng},
   location = {Neuveden},
   isbn = {"Neuveden"},
   pages = {119-125},
   publisher = {Neuveden},
   title = {Develompent of Key Competences in CRM Field and E-learning},
   year = {2017}
}

TY  - JOUR
ID  - 36014
AU  - Janáková, Milena
PY  - 2017
TI  - Develompent of Key Competences in CRM Field and E-learning
PB  - Neuveden
CY  - Neuveden
SN  - "Neuveden"
KW  - CRM
KW  - E-learning
KW  - information technology
KW  - key competences
N2  - This paper is focused on support for optimal key competitions in the CRM (Customer Relation Management) field. The presented solution for this reality is based on monitoring of frequently required competences and searching out optimal CRM applications to adopt the needed skills in education. For a comparison, NetSuite CRM, Salesbox CRM, Salesforce CRM are selected.
ER  - 

JANÁKOVÁ, Milena. Develompent of Key Competences in CRM Field and E-learning. In \textit{E-learning - Effective Development of Teachers Skills in the Area of ICT and E-learning}. Neuveden: Neuveden, 2017, s.~119-125, 6 s. ISBN~''Neuveden''.