Podrobný výpis o publikaci

Work performance management is a continuous process comprising goal setting, feedback and evaluation with consequent rewarding based on performance. Therefore, it can be perceived as a system of mutually interconnected activities and processes that are approached as a single whole. A questionnaire survey was carried out in 2013 to find out whether and to what extent the process of work performance management is used in the hotel industry in the Czech Republic, how the employees view the process and what possible modifications they would welcome. The results revealed that most employees would appreciate revenue participation, sales-motivation competitions and up-selling opportunities as a part of reward. Based on the mix design method, it was concluded that to maintain a 23 per cent performance growth, the factors should be implemented in a ratio of 35 per cent revenue participation to 65 per cent sales-motivation competition. When implementing the process of work performance management, it is necessary to proceed in steps, continuously and with respect to particular objectives as well as to keep in mind the environment specification factor.