2020
Human resources and their influence on hotel performance in the Czech Republic
MOTYČKA, MichalZákladní údaje
Originální název
Human resources and their influence on hotel performance in the Czech Republic
Autoři
MOTYČKA, Michal (203 Česká republika, garant, domácí)
Vydání
Journal of Business and Economics, New York, Academic Star, 2020, 2155-7950
Další údaje
Jazyk
angličtina
Typ výsledku
Článek v odborném periodiku
Obor
50204 Business and management
Stát vydavatele
Spojené státy
Utajení
není předmětem státního či obchodního tajemství
Odkazy
Kód RIV
RIV/47813059:19240/20:A0000867
Organizační jednotka
Filozoficko-přírodovědecká fakulta v Opavě
Klíčová slova anglicky
work performance management; reward; motivation; up-selling; revenue participation
Příznaky
Mezinárodní význam, Recenzováno
Změněno: 23. 3. 2022 08:51, Ing. Milena Botlíková, Ph.D.
Anotace
V originále
Work performance management is a continuous process comprising goal setting, feedback and evaluation with consequent rewarding based on performance. Therefore, it can be perceived as a system of mutually interconnected activities and processes that are approached as a single whole. A questionnaire survey was carried out in 2012 to find out whether and to what extent the process of work performance management is used in the hotel industry in the Czech Republic, how the employees view the process and what possible modifications they would appreciate. The results have revealed that most hotels in the Czech Republic do not use work performance management as a continuous process. They usually evaluate their employees, nevertheless, they very often do not set goals for the next period and goal achievement does not have impact on remuneration of employees. Most employees would appreciate revenue participation, sales-motivation competitions and up-selling opportunities as a part of reward. These instruments are quite easy to implement and they are most efficient. Furthermore, together with a sophisticated system of benefits, they could ensure satisfied employees.