JUDGEMENT BIAS AND CONSUMER WILLINGNESS TO PAY: EMPIRICAL STUDY

@article{61462,
   author = {Kubalová, Radka and Klepek, Martin},
   article_location = {Karviná},
   article_number = {1},
   keywords = {consumer behaviour; context; covid-19; insurance; irrationality; willingness to pay},
   language = {eng},
   issn = {2533-7610},
   journal = {Acta academica karviniensia},
   title = {JUDGEMENT BIAS AND CONSUMER WILLINGNESS TO PAY: EMPIRICAL STUDY},
   url = {https://aak.slu.cz/pdfs/aak/2022/01/07.pdf},
   volume = {22},
   year = {2022}
}

TY  - JOUR
ID  - 61462
AU  - Kubalová, Radka - Klepek, Martin
PY  - 2022
TI  - JUDGEMENT BIAS AND CONSUMER WILLINGNESS TO PAY: EMPIRICAL STUDY
JF  - Acta academica karviniensia
VL  - 22
IS  - 1
SP  - 87-94
EP  - 87-94
PB  - Obchodně podnikatelská fakulta v Karviné
SN  - 25337610
KW  - consumer behaviour
KW  - context
KW  - covid-19
KW  - insurance
KW  - irrationality
KW  - willingness to pay
UR  - https://aak.slu.cz/pdfs/aak/2022/01/07.pdf
N2  - The recent COVID-19 pandemic brought the focus on the shift in the consumer habits, consumption and spending, as well as the new sides consumers‘ (ir)rationality, especially in the terms of the panic stock-up purchases and herd behaviour. In this paper, we use the COVID-19 crisis as an opportunity to empirically test the bias in the consumer judgments. Using a simple survey experiment among college students, the difference in their willingness to pay monthly for a life insurance under the COVID-19 frame and general, non-COVID-19 frame is examined. According to the obtained results, it was found out the subjects were willing to pay higher amount for the insurance when the question was framed by the COVID-19 context. This result generally supports the previously found empirical evidence on the influence of the judgment heuristics, importance of the context frame and the consumer irrationality. Practical implications for small and medium enterprises are discussed at the end of the paper.
ER  - 

KUBALOVÁ, Radka a Martin KLEPEK. JUDGEMENT BIAS AND CONSUMER WILLINGNESS TO PAY: EMPIRICAL STUDY. \textit{Acta academica karviniensia}. Karviná: Obchodně podnikatelská fakulta v Karviné, 2022, roč.~22, č.~1, s.~87-94. ISSN~2533-7610.