ULGATLA044 Communication skills

Faculty of Philosophy and Science in Opava
Summer 2017
Extent and Intensity
0/2/0. 2 credit(s). Type of Completion: z (credit).
Teacher(s)
PhDr. Zdenka Jirásková (seminar tutor)
Guaranteed by
PhDr. Zdenka Jirásková
Centrum interdisciplinárních studií – Faculty of Philosophy and Science in Opava
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
The course continues in the knowledge acquired during the preceding course Communication with the aim to employ the acquired knowledge, to master in practice the principles of communication for the improvement of the level of services provided to future clientele. The meaning is to practise active communication, to master the knowledge of communication techniques, to eliminate communication barriers, to choose suitable verbal and nonverbal means for different types of communication, and to use audio-visual equipment for feedback analysis of speech by means of efficient teaching methods (written preparation, oral interpretation of discourse, model dialogues, discussion including evaluation and self-evaluation).
Syllabus
  • 1. Basics of efficient communication
    2. Negative effects in communication
    3. Performance in public
    4. Corporate communication
    5. Business meetings
    6. Communication with business partners
    7. Communication with customers
    8. Practical improvement of language level and refinement of communication skills
    9. Basics of efficient presentation
Literature
    recommended literature
  • KROBOTOVÁ, M. Spisovná výslovnost a kultura mluveného projevu. info
  • KHELEROVÁ, V. Komunikační a obchodní dovednosti manažera. Praha, 2010. info
  • LEWIS, D. Tajná řeč těla. Praha, 2010. info
  • ŠPAČKOVÁ, A. Moderní rétorika: jak mluvit k druhým lidem, aby nám naslouchali a rozuměli. Praha, 2009. info
  • VYBÍRAL, Z. Psychologie komunikace. 2. vyd. Praha: Portál, 2009. ISBN 978-80-7367-387-1. info
  • ŠPATENKOVÁ, N. - KRÁLOVÁ, J. Základní otázky komunikace. Praha, 2009. info
  • DEVITO, J. A. Základy mezilidské komunikace. Praha, 2008. info
  • WOOD, J. T. Interpersonal Communication. Boston, 2007. info
  • BUREŠ, I. - LOPUCHOVSKÁ, A. 10 zlatých pravidel překonávání nejčastějších komunikačních bariér. Praha, 2007. info
  • JANDA, P. Vnitrofiremní komunikace. Praha: Grada, 2004. ISBN 80-2470781-0. info
  • KOHOUT, J. Rétorika: umění mluvit a jednat s lidmi. Praha, 2002. info
Language of instruction
Czech
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Teacher's information
- active participation in solving given model situations, in dialogues and discussions (emphasis is put on practical aspects with the aim of maximisation the ability of efficient communication)
- working out and presenting given tasks in front of the group
The course is also listed under the following terms Summer 2013, Summer 2014, Summer 2015, Summer 2016, Summer 2018, Summer 2019, Summer 2020, Summer 2021, Summer 2022, Summer 2023, Summer 2024.
  • Enrolment Statistics (Summer 2017, recent)
  • Permalink: https://is.slu.cz/course/fpf/summer2017/ULGATLA044