UBKKKLG8 Communication skills of a librarian

Faculty of Philosophy and Science in Opava
Summer 2020
Extent and Intensity
2/0/0. 1 credit(s). Type of Completion: z (credit).
Teacher(s)
PhDr. Bc. Jindra Planková, Ph.D. (lecturer)
Guaranteed by
PhDr. Bc. Jindra Planková, Ph.D.
Institute of The Czech Language and Library Science – Faculty of Philosophy and Science in Opava
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
Students will be familiarized with the basic skills needed for a successful communication in libraries.
Syllabus
  • Verbal and non-verbal communication
    Asertivity, conflict
    Internet communication
    E-mail communication
    Dialogue and conversation
    Public speech
    Gender language differences
Literature
    required literature
  • DE VITO, J.A. Základy mezilidské komunikace. Praha: Grada, 2001. ISBN 80-7169-988-8. info
    recommended literature
  • GRUBER, D. Řečnické triky aneb Nenechte se ukecat. Ostrava: Repronis, 2002. ISBN 80-7226-292-9. info
  • PEASE, A. Řeč těla. Jak porozumět druhým z jejich gest, miminky a postojů těla. Praha: Portál, 2001. ISBN 80-7178-582-2. info
  • FORET, M. Jak komunikovat se zákazníkem. Praha: Computer Press, 2000. ISBN 80-7226-292-9. info
  • ČAKRT, M. Konflikty v řízení a řízení konfliktů. Praha : Managment Press, 2000. ISBN 80-85943-81-6. info
  • BIRKENBIHL, V. F. Umění komunikace. Jak úspěšně utvářet mezilidské vztahy. Bratislava : Aktuell, 1999. ISBN 80-88915-21-X. info
  • HAYES, N. Základy sociální psychologie. Praha: Portál, 1998. ISBN 80-7178-198-3. info
Teaching methods
Lecturing
Language of instruction
Czech
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Information on the extent and intensity of the course: Přednáška 2 HOD/SEM.
Teacher's information
Active participation in the seminar (two absences are permitted) final written test
The course is also listed under the following terms Summer 2010, Summer 2011, Summer 2012, Summer 2013, Summer 2014, Summer 2015, Summer 2016, Summer 2017, Summer 2018, Summer 2019.
  • Enrolment Statistics (recent)
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