UIKBK61 Information Seminar IV

Faculty of Philosophy and Science in Opava
Summer 2020
Extent and Intensity
3/0/6. 5 credit(s). Type of Completion: zk (examination).
Teacher(s)
Mgr. Anna Novotná, Ph.D. (lecturer)
Mgr. Anna Novotná, Ph.D. (seminar tutor)
Guaranteed by
Mgr. Anna Novotná, Ph.D.
Institute of Computer Science – Faculty of Philosophy and Science in Opava
Prerequisites
This subject is suitable for all students.
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
Students will deal with the subject of library services both in terms of their differentiation and description and in terms of their further development. Emphasis is placed both on service evaluation and user satisfaction surveys, as well as on reporting and presentation of results. The course also deals with trends in library services, technology interconnection and service design issues. The exercises should follow the content of lectures.
Syllabus
  • Topics:

    1. Information services of libraries, differentiation, surveying and evaluation methods
    2. Information needs and links to information behavior of users
    3. Survey methods in cases of information need
    4. Program of the Ministry of Culture VISK - Public Information Services of Libraries
    5. New trends in service provision
    6. Design of services
    7. Promotion of library services
Literature
    required literature
  • Národní knihovna ČR. Informace pro knihovny. URL info
  • NIPOS: Centrum informací a statistik kultury. URL info
  • Národní knihovna ČR. VISK: Veřejné informační služby knihoven. URL info
  • Národní knihovna ČR. Měření výkonu a kvality v knihovnách. 2017. URL info
  • DILHOFOVÁ, Adéla, Monika KRATOCHVÍLOVÁ a Jan LIDMILA. Příručka pro knihovníky veřejných knihoven. Brno, 2013. ISBN 978-80-7051-199-2. URL info
  • Národní knihovna ČR. Směrnice IFLA: Služby veřejných knihoven. 2012. URL info
  • VODIČKOVÁ, Hana. Nástin druhové klasifikace knihovnicko-informačních služeb. 2009. URL info
    recommended literature
  • 1508 A/S. 2010. Can you design a service? Copenhagen. URL info
  • MINAŘÍKOVÁ, Pavla a Roman NOVOTNÝ. Kdo potřebuje design knihovních služeb? URL info
  • BECKER, Adams et al. The NMC Horizon Report: 2017 Library Edition. Austin, 2017. ISBN 978-0-9986242-8-0. info
  • STEJSKAL, Jan, Beáta MIKUŠOVÁ MERIČKOVÁ a Tomáš ŘEHÁK. Efektivita služeb poskytovaných veřejnými knihovnami - případová studie České republiky. 2016. URL info
  • ALLEN, James et al. Closing the Delivery Gap. Amsterdam, 2005. info
    not specified
  • KOCUREK, Josef. Design služeb: kontaktní místa. Brno, 2016. URL info
  • NEKUDA, Jaroslav a POLÁČEK, Jiří. Dolování dat jako nástroj řízení vysokoškolské knihovny: příklady dobré praxe. 2016. URL info
  • FORD, Nigel. Introduction to Information Behaviour. London, 2015. ISBN 9781856048507. info
  • Richter, Vít; Pillerová, Vladana. Měření spokojenosti uživatelů knihovny Výsledky průzkumu uživatelů Národní knihovny ČR. 2007. URL info
  • BERTOT, John Carlo. Measuring Service Quality in the Networked Environment: Approaches and Considerations. 2001. info
Teaching methods
Lecture supplemented with a discussion
Monological (reading, lecture, briefing)
Assessment methods
Oral exam
Seminar work
Language of instruction
Czech
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Information on the extent and intensity of the course: Přednáška 3 HOD/SEM, Seminář 6 HOD/SEM.
Teacher's information
Attendance at lectures is required as well as reading the basic literature. There is also requirement for seminar work and passing oral or written exam.
The course is also listed under the following terms Summer 2015, Summer 2016, Summer 2017, Summer 2018, Summer 2019.
  • Enrolment Statistics (recent)
  • Permalink: https://is.slu.cz/course/fpf/summer2020/UIKBK61