USESV0128 Communication Techniques

Faculty of Public Policies in Opava
Summer 2013
Extent and Intensity
0/2/0. 3 credit(s). Type of Completion: z (credit).
Teacher(s)
PaedDr. Jiří Mezuláník, CSc. (seminar tutor)
Guaranteed by
PhDr. Věra Juříčková, Ph.D.
Institute of Central European Studies – Faculty of Public Policies in Opava
Prerequisites (in Czech)
USESV0080 Communication || UVSRPV0080 Communication
Absolvování předmětu Komunikace
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
The course is intended for basic orientation of students in the system of consultancy. The aim of the course is to transfer theoretical findings of current possibilities of consultancy regarding both organizational aspect and aspect of possible approaches to client. It presents the fundamental principles of various theoretical approaches in both individual case work (e. g. psychoanalysis, systemic approach), and in family therapy and work with a group, especially in connection with various minority groups and their members. It approximates basic aspects of work with client in helping professions through first contact with client, anamnesis, diagnostics, intervention till termination of consultancy work, the attention is paid to issue of crisis intervention. It introduces also various institutions which provide consultancy. The lecture topics are followed by experience exercises in tutorials in which the principal skills necessary for social work are developed. In the tutorials, the practical skills necessary in contact with client, especially dialogue leading, ability of reflection of non-verbal communication of one´s own and client´s will be developed. We will use knowledge from lectures regarding suitable usage of questions. The feedback of successful training of students is secured by usage of video camera as well. In the tutorials, the students will be assigned partial control tasks - e.g. composition of family map, preparation of dialogue with client etc. Gained knowledge are interlinked with other subjects in Psychology and consultancy block and will be exploited complexly especially in Social work block (mainly in course Theory and Methods of Social Work and specialised practice).
Syllabus
  • 1. Nonverbal communication in practice - face-play, haptic communication, proxemics, posturology, kinesics
    2. Nonverbal communication - paralinguistics, communication via objects
    3. Verbal communication
    4. Dialogue leading
    5. Preparation of public speech and its performance
    6. Meeting leading
    7.Conflict - understanding of conflict, approach to conflicts
    8. Means of conflict solving
    9. Negotiation and the role of mediator. Agreement
    10. Effective argumentation. Persuasion.
    11. Aggressive techniques
    12. Team cooperation
Literature
    required literature
  • MATOUŠEK, O. Metody a řízení sociální práce. Praha: Portál, 2003. info
  • MATOUŠEK, O., a kol. Základy sociální práce. Praha: Portál, 2002. info
  • NOVOSAD, L. Základy speciálního poradenství. Praha: Portál, 2000. ISBN 80-7178-197-5. info
  • KOPŘIVA, K. Lidský vztah jako součást profese. Praha: Portál, 1997. ISBN 80-7178-150-9. info
  • DRAPELA, J. V. Přehled teorií osobnosti. Praha: Portál, 1997. info
  • KRATOCHVÍL, S. Základy psychoterapie. Praha: Portál, 1997. info
  • ÚLEHLA, I. Umění pomáhat. Písek: Renesance, 1996. info
  • GABURA, J., PRUŽINSKÁ, J. Poradenský proces. Praha : Sociologické nakladatelství, 1995. info
    recommended literature
  • Články v časopisech Psychologie Dnes, Konfrontace, Výchovné poradenství, Sociální práce, Výchovné poradenství, Kontext, Journal of Counselling Psychology, Journal of Personality and Social Psychology, Psychoterapeutické sešity, Zpravodaj Diakonie ČCE aj. info
  • SATIROVÁ, V. Kniha o rodině. Praha: Práh, 2006. ISBN 80-7252-150-0. info
  • VODÁČKOVÁ, D. a kol. Krizová intervence. Praha: Portál, 2002. info
  • NAVRÁTIL, P. Úvod do teorií a metod sociální práce I. Brno: MU, 2002. info
  • SCHLIPPE, A., SCHWEITZER, J. Systemická terapie a poradenství. Brno: Cesta, 2001. ISBN 80-7295-013-4. info
  • SCHMIDBAUER, W. Psychická úskalí pomáhajících profesí. Praha: Portál, 2000. info
  • VÁGNEROVÁ, M. Psychopatologie pro pomáhající profese. Praha: Portál, 1999. info
  • NICHOLS, M. D., SCHWARTZ, R. C. Family therapy - Concepts and Methods. Boston: Allyn and Bacon, 1998. info
  • MATOUŠEK O. Potřebujete psychoterapii? Praha: Portál, 1995. info
  • YALOM, I. D. The theory and praktice of group psychotherapy. New York: Basic Books, 1995. info
  • NELSON-JONES, R. The Theory and Practice of Counselling Psychology. London: Cassell Educational Limited, 1992. info
Teaching methods
Lecture supplemented with a discussion
Assessment methods
The analysis of student 's performance
Language of instruction
Czech
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Teacher's information
Each student is required to prepare short speech on given topic in tutorial. Next task comprises composition of an essay with the extent of 4 pages, the topic will be specified during course.
The course is also listed under the following terms Summer 2012, Summer 2014, Summer 2015, Summer 2016, Summer 2017, Summer 2018, Summer 2019.
  • Enrolment Statistics (Summer 2013, recent)
  • Permalink: https://is.slu.cz/course/fvp/summer2013/USESV0128