UPPVIP015 Social Communication in Assisting Professions

Faculty of Public Policies in Opava
Summer 2025
Extent and Intensity
1/1/0. 3 credit(s). Type of Completion: zk (examination).
Teacher(s)
Mgr. Lucia Drotárová, PhD. (lecturer)
Guaranteed by
Institute of Pedagogical and Psychological Sciences – Faculty of Public Policies in Opava
Contact Person: PhDr. Edita Ondřejová, Ph.D.
Timetable
Wed 14:45–15:30 C208
  • Timetable of Seminar Groups:
UPPVIP015/A: Wed 15:35–16:20 C208, L. Drotárová
Prerequisites (in Czech)
FAKULTA(FVP) && TYP_STUDIA(B) && FORMA(P)
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.

The capacity limit for the course is 5 student(s).
Current registration and enrolment status: enrolled: 1/5, only registered: 1/5
fields of study / plans the course is directly associated with
Course objectives
The aim of the course is to understand the basic terms and concepts from the theory of communication. Based on the strategy of social conduct and knowledge of interpersonal communication. Attention is also paid to the actual communication skills and conflict prevention, and aggression in interpersonal relationships. At the same time is the emphasis placed on the use of the techniques of active listening and empathy in the management consultancy interview. The aim is to develop a theoretical framework for the practical use of communication strategies in social communication. An integral part of the course are practical seminars.
Learning outcomes
After completing the course, the student will be able to: - use to summarize basic terms and concepts from the field of communication theory; - apply specific communication procedures; - use communication skills in conversation; - prevent communication conflicts through communication strategies; - use active listening techniques; - apply the principles of the counselling interview;
Syllabus
  • 1. Personality requirements and professional competences of a worker in helping professions.
  • 2. Specifics of communication in helping professions.
  • 3. Introduction to communication, concepts, content and relational level of communication.
  • 4. Communication process, structure, obstacles, recommendations.
  • 5. Non-verbal communication, components, voice hygiene, recommendations.
  • 6. Verbal communication, meaning, content of speech. Questions - types. Recommendations for optimizing verbal communication.
  • 7. Non-verbal communication. The body language. Image.
  • 8. Active listening, techniques.
  • 9. Empathy. The emotional intelligence.
  • 10. Counseling interview, phases, recommendations.
  • 11. Approaches for difficult types of clients.
  • 12. Conflict, assertive behavior, recommendations.
Literature
    required literature
  • DLABAL, Martin. Komunikace v pomáhajících profesích. Praha: Portál, 2021. ISBN 978-80-262-1806-7.
  • QUISOVÁ, Silvie. Sociální komunikace v pomáhajících profesích. Opava, 2020, 120 pp. info
    recommended literature
  • ČENĚK, Jiří; SMOLÍK, Josef; VYKOUKALOVÁ, Zdeňka. Interkulturní psychologie: Vybrané kapitoly. Praha: Grada, 2016. ISBN 978-80-247-5414-7.
  • HAYES, Nicky. Základy sociální psychologie. Praha: Portál, 2021. ISBN 978-80-262-1850-0.
  • BERNE, Eric. Ako sa ľudia hrajú: Psychológia ľudských vzťahov. Bratislava: Aktuell, 2019. ISBN 978-80-8172-058-1.
  • ROSENBERG, Marshall B. Nenásilná komunikace – Řeč života. Praha: Portál, 2022. ISBN 978-80-262-1785-5.
  • SOLLÁROVÁ, Eva; SLAMĚNÍK, Ivan; VÝROST, Jozef. Sociální psychologie: Teorie, metody, aplikace. Praha: Grada, 2019. ISBN 978-80-247-5775-9.
  • SLAMĚNÍK, Ivan; VÝROST, Jozef. Sociální psychologie. 2., přepracované a rozšířené vydání. Praha: Grada, 2008. ISBN 80-247-1428-8.
Teaching methods
Lecture with discussion
Interactive activities
Ongoing group activities throughout the semester
Lecture with demonstrations
Seminar with training
Assessment methods
written seminar work according to the instructions of the teacher
activity in the seminar
Ongoing group activities throughout the semester
attendance at the seminar
written test
Language of instruction
Czech
Further Comments
Study Materials
The course can also be completed outside the examination period.
The course is also listed under the following terms Winter 2019, Summer 2021, Summer 2022, Summer 2023, Summer 2024.
  • Enrolment Statistics (recent)
  • Permalink: https://is.slu.cz/course/fvp/summer2025/UPPVIP015