OPF:CVABPEN3 Foreign Language Course - Engl - Course Information
CVABPEN3 Foreign Language Course - English 3
School of Business Administration in KarvinaSummer 2020
- Extent and Intensity
- 0/2/0. 2 credit(s). Type of Completion: z (credit).
- Teacher(s)
- PhDr. Krystyna Heinz (seminar tutor)
Mgr. Martina Chylková (seminar tutor)
PhDr. Janusz Karpeta, Ph.D. (seminar tutor)
Mgr. Svatopluk Staniek (seminar tutor) - Guaranteed by
- Mgr. Martina Chylková
Department of Tourism and Leisure Activities – School of Business Administration in Karvina - Prerequisites (in Czech)
- FAKULTA(OPF) && TYP_STUDIA(B) && FORMA(P)
- Course Enrolment Limitations
- The course is also offered to the students of the fields other than those the course is directly associated with.
- fields of study / plans the course is directly associated with
- Tourist Industry and Tourism (programme OPF, B_CRT)
- Finance and Accounting (programme OPF, B_FU)
- Management v sociálních službách (programme OPF, B_MSS)
- Marketing (programme OPF, B_MAR)
- Syllabus
- 1. Corporate culture ? Work culture and placements
Company culture. Dress code. Office etiquette. Unwritten rules om the workplace. Past tenses and advice structures. A placement report. Report structure.
2. Corporate culture ? Work organization and responsibility
Company departments. Job titles. Ways of describing responsibilities. Words relating to work organization. Organigram. Meetings one-to-one. Adjectives to describe behaviour. Diplomatic expressions.
3. Customer support ? Call centres
Customer service technology. A SWOT chart. Outsourcing. Questions and instructions. Yes/No questions. Wh- questions. Making requests. Giving instructions.
4. Customer support ? Customer service and telephoning, dealing with problems
Personal qualities. Describing problems. Phrasal verbs for phoning. Golden rules of customer service. Dealing with problems by phone. Expressions for giving instructions. Handling a technical problem. Telephone language. Improving a conversation.
5. Careers ? Career choices
Career, jobs and vocations. Managing your career. Job benefits. Present tenses. Gap years and career breaks. Applying for a placement.
6. Careers ? Job interviews
Recruitment and employment verbs. Skills and qualities. Attending a job interview. Social networking in careers. Placement interviews.
- 1. Corporate culture ? Work culture and placements
- Literature
- required literature
- KARPETA, J. Business English 1. Karviná: SU OPF, 2013. ISBN 978-80-7248-832-2. info
- ALLISON, J. and P. EMMERSON. The Business Pre-intermediate, Student´s book. London: Macmillan, 2013. ISBN 978-0-230-43788-3. info
- recommended literature
- CHYLKOVÁ, Martina. English Grammar Workbook (Professional English 1-3). Karviná: Slezská univerzita v Opavě, Obchodně podnikatelská fakulta v Karviné, 2015. ISBN 978-80-7510-171-6. info
- TURNBULL, J., 2015. Oxford Advanced Learner´s Dictionary. Oxford Advanced Learner?s Dictionary, 2015. ISBN 978-0-19-479879-2. info
- ASPINALL, T. and G. BETHEL. Test your business vocabulary in use. Cambridge: CUP, 2007. ISBN 987-0-521-53254-9. info
- MURPHY, R. English Grammar in Use. 3rd Edition. Cambridge: CUP, 2006. ISBN 0521537622. info
- DYNDA, A. a E. DYNDOVÁ. Česko-anglický obchodní poradce. Praha: Pragoeduca, 2004. ISBN 80-7310-017-7. info
- KERNERMAN, L. Password: Anglický výkladový slovník s českými ekvivalenty. Praha: Mladá fronta, 1991. ISBN 80-204-0288-8. info
- Language of instruction
- English
- Further comments (probably available only in Czech)
- The course can also be completed outside the examination period.
- Enrolment Statistics (Summer 2020, recent)
- Permalink: https://is.slu.cz/course/opf/summer2020/CVABPEN3