CVABPEN3 Foreign Language Course - English 3

School of Business Administration in Karvina
Winter 2020
Extent and Intensity
0/2/0. 2 credit(s). Type of Completion: z (credit).
Teacher(s)
PhDr. Krystyna Heinz (seminar tutor)
Mgr. Martina Chylková (seminar tutor)
PhDr. Janusz Karpeta, Ph.D. (seminar tutor)
Guaranteed by
Mgr. Martina Chylková
Department of Tourism and Leisure Activities – School of Business Administration in Karvina
Contact Person: PhDr. Janusz Karpeta, Ph.D.
Prerequisites (in Czech)
FAKULTA ( OPF ) && TYP_STUDIA ( B ) && FORMA ( P )
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.
fields of study / plans the course is directly associated with
Syllabus
  • 1. Corporate culture ? Work culture and placements
    Company culture. Dress code. Office etiquette. Unwritten rules om the workplace. Past tenses and advice structures. A placement report. Report structure.
    2. Corporate culture ? Work organization and responsibility
    Company departments. Job titles. Ways of describing responsibilities. Words relating to work organization. Organigram. Meetings one-to-one. Adjectives to describe behaviour. Diplomatic expressions.
    3. Customer support ? Call centres
    Customer service technology. A SWOT chart. Outsourcing. Questions and instructions. Yes/No questions. Wh- questions. Making requests. Giving instructions.
    4. Customer support ? Customer service and telephoning, dealing with problems
    Personal qualities. Describing problems. Phrasal verbs for phoning. Golden rules of customer service. Dealing with problems by phone. Expressions for giving instructions. Handling a technical problem. Telephone language. Improving a conversation.
    5. Careers ? Career choices
    Career, jobs and vocations. Managing your career. Job benefits. Present tenses. Gap years and career breaks. Applying for a placement.
    6. Careers ? Job interviews
    Recruitment and employment verbs. Skills and qualities. Attending a job interview. Social networking in careers. Placement interviews.
Literature
    required literature
  • KARPETA, J. Business English 1. Karviná: SU OPF, 2013. ISBN 978-80-7248-832-2. info
  • ALLISON, J. and P. EMMERSON. The Business Pre-intermediate, Student´s book. London: Macmillan, 2013. ISBN 978-0-230-43788-3. info
    recommended literature
  • CHYLKOVÁ, Martina. English Grammar Workbook (Professional English 1-3). Karviná: Slezská univerzita v Opavě, Obchodně podnikatelská fakulta v Karviné, 2015. ISBN 978-80-7510-171-6. info
  • TURNBULL, J., 2015. Oxford Advanced Learner´s Dictionary. Oxford Advanced Learner?s Dictionary, 2015. ISBN 978-0-19-479879-2. info
  • ASPINALL, T. and G. BETHEL. Test your business vocabulary in use. Cambridge: CUP, 2007. ISBN 987-0-521-53254-9. info
  • MURPHY, R. English Grammar in Use. 3rd Edition. Cambridge: CUP, 2006. ISBN 0521537622. info
  • DYNDA, A. a E. DYNDOVÁ. Česko-anglický obchodní poradce. Praha: Pragoeduca, 2004. ISBN 80-7310-017-7. info
  • KERNERMAN, L. Password: Anglický výkladový slovník s českými ekvivalenty. Praha: Mladá fronta, 1991. ISBN 80-204-0288-8. info
Language of instruction
English
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
The course is also listed under the following terms Winter 2018, Summer 2019, Summer 2020, Summer 2021, Summer 2022, Winter 2022, Summer 2023, Winter 2023, summer 2024.
  • Enrolment Statistics (Winter 2020, recent)
  • Permalink: https://is.slu.cz/course/opf/winter2020/CVABPEN3