MU11181 Technics of Managements Communication II

Mathematical Institute in Opava
Summer 2016
Extent and Intensity
1/1/0. 2 credit(s). Type of Completion: z (credit).
Mgr. Eva Dobrušová (lecturer)
Mgr. Eva Dobrušová (seminar tutor)
Guaranteed by
Mgr. Eva Dobrušová
Mathematical Institute in Opava
Prerequisites (in Czech)
MU11180 Technics of Manag. Comm. I
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
The subject gives students a general view of management techniques that include solving conflicts, negotiation, mediation and negotiation in critical situations. It makes students familiar with typology of interpersonal conflicts and gives students practical skills for solving problems. Introduces students to correct procedures of group work, with work style and teamleading, meeting organization and solving problems in group work. Students will get acquainted with communication basics of coaching, delegation, giving and accepting feedback, style and approaches to leadership, motivation and influencing of people.
  • 1. Manager and conflicts solving, conflicts in a workplace.
    2. Techniques for succesful coping and solving of conflicts, style of conflicts solving and choice of solving approach.
    3. Negotiation, strategy and procedure of negotiation.
    4. Mediation in management practice, conflicts, conflict and dispute suitable for mediation, stages and procedures of mediation.
    5. Manager and his team, teamwork, forming and development of the team, team roles.
    6. Work meating, manager as presenter and facilitator.
    7. Techniques and methodes of solving problems in group.
    8. Leadership and development of employee, motivation, influencing and persuasion of employee.
    9. Leading styles, coaching.
    10. Delegation and feedback.
    recommended literature
  • Ros, J., Templar, R. Velká kniha manažerských dovedností. Praha, 2010. ISBN 978-80-247-1279-6. info
  • Pavlica, K., Jarošová, E., Kaiser, R. B. Versatilní vedení. Dynamická rovnováha manažerských dovedností. Praha, 2010. ISBN 978-80-7261-208-6. info
  • Krohe, P. Manažerská komunikace. Opava, 2008. info
  • J. S. Townsend. Prezentace. Praha, 2007. ISBN 978-80-7367-214-0. info
  • V. KHELEROVÁ. Komunikační a obchodní dovednosti manažera. Praha, Grada Publishing a.s., 2006. ISBN 80-247-1677-1. info
  • Náhlovský, P., Suchý, J. Koučování v manažerské praxi. Praha, 2006. ISBN 978-80-247-1692-3. info
  • E. HIERHODL. Rétorika a prezentace. Praha, Grada Publishing a.s., 2005. ISBN 80-247-0782-9. info
  • T. WIEKE. Rétorika v praxi. Dobřejovice, Rebo Production, 2005. ISBN 80-7234-418-8. info
  • Zahrádková, E. Teambuilding ? cesta k efektivní spolupráci. Praha, 2005. ISBN 80-7367-042-9. info
  • Jarošová, E., Komárková, R., Pauknerová, D., Pavlica K. Trénink sociálních a manažerských dovedností: metodický průvodce. Praha, 2005. ISBN 80-7261-135-6. info
  • Whitmore, J. Koučování: rozvoj osobnosti a zvyšování výkonnosti. Praha, 2004. ISBN 80-7261-101-1. info
  • Pease, A. Řeč těla:jak porozumět druhým z jejich gest, mimky a postojů těla. Praha, 2001. ISBN 80-7178-582-2. info
  • O'Brien, P. Asertivita. Praha, 1998. ISBN 80-85943-67-0. info
Language of instruction
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Teacher's information
Active attendance at lectures and practice.
Alaboration of seminary work according to setting and its presentation.
The course is also listed under the following terms Summer 2009, Summer 2010, Summer 2011, Summer 2012, Summer 2013, Summer 2014, Summer 2015, Summer 2017, Summer 2018, Summer 2019, Summer 2020, Summer 2021, Summer 2022, Summer 2023.
  • Enrolment Statistics (Summer 2016, recent)
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