KCJKPA15 Professional Language for Hotel Services - English - 5th Part

School of Business Administration in Karvina
Winter 2013
Extent and Intensity
0/2/0. 2 credit(s). Type of Completion: z (credit).
Teacher(s)
Mgr. Veronika Burdová (seminar tutor)
Mgr. Zuzana Glacová (seminar tutor)
Mgr. Eva Hánečková (seminar tutor)
Mgr. Jana Hejtmánková, Ph.D. (seminar tutor)
Mgr. Martina Chylková (seminar tutor)
PhDr. Janusz Karpeta, Ph.D. (seminar tutor)
Bc. Olga Klimentová (seminar tutor)
Mgr. Martina Palyzová (seminar tutor)
Guaranteed by
Mgr. Jana Hejtmánková, Ph.D.
Department of Tourism and Leisure Activities – School of Business Administration in Karvina
Prerequisites
Prerequisites - other information about course preconditions:
There are no requirements of the course and the course is not dependable on other courses.
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
Course objectives: Level B 2.1 intermediate - upper-intermediate (professional language) The aim of this course is to strengthen and enlarge the vocabulary with tourism terminology, to use in active way knowledge of grammatical structures, practice and development of speaking, listening, reading and writing in tourism using authentic written materials and recordings on the level B2 (upper - intermediate). The emphasis is put on the ability to recognize essential information based on listening and to be flexible in conversations dealing with accepting tour orders, complains and other problem solving situations. The emphasis is put on the preparation for conscious language usage suitable for given situations and solving problems in a foreign language.
Syllabus
  • 1. The History and Development of Tourism
    2. Tourist Attractions
    3. The Organization and Structure of Tourism
    4. Tourism Industry
    5. Travel Agents
    6. Needs of Travellers
    7. Tour Operator
    8. Negotiation, Complaints
    9. Air Travel
    10. Travelling by Plane
    11. Travel by Sea and River-Cruises and Ferries
    12. Traveling by Cruises
    13. Revision
    1. The History and Development of Tourism
    Key events of the history. Pioneers of tourism. Present Perfect and Past Tenses.
    2. Tourist Attractions
    Geography of tourism. Describing procedures. Present Simple Passive..
    3. The Organization and Structure of Tourism
    Statistical data on travelling and tourism. Describing graphs and statistics.
    4. Tourism Industry
    Jobs in tourism industry. Producing CV. Questions forms.
    5. Travel Agents
    Communication competence of the travel agent. Types of holidays. Booking, comparing facilities. Meeting needs of travellers. Language of suggestion, recommendation.., obligation nad permission. Visa requirements.
    6. Needs of Travellers
    Work with a client. Arranging visa and filling forms.. Telephone language. Language of obligation nad permission.
    7. Tour Operator
    Communication skills of the tour operator. The role of tour operators and a travel agents. Arranging the meeting, responding to points.
    8. Negotiation, Complaints
    Strategy and technique of negotiation. Dealing with complaints. Filling customs forms and travel forms. Responding to complaints, apologizing.
    9. Air Travel
    Announcements and airport procedures. Terminology of air travel.. Cabin crew procedure, explaining the procedure. Sequence linkers.
    10. Travelling by Plane
    Giving precise information to clients. Documents of air travelling. Customs regulations. Flight attendant job interview. Indirect questions.
    11. Travel by Sea and River-Cruises and Ferries
    Terminology of traveling by sea and river-cruises and ferries. Information on sea travel and connections. Giving information. Passive voice..
    12. Traveling by Cruises
    Ticket information and itinerary. Travel arrangements. Future arrangements.
    13. Revision
    Solving situations - role play, practical usage of grammar and vocabulary.
Literature
    required literature
  • HARDING, K. Going International. Oxford University Press, 1998. ISBN 0-19-457400-8. info
  • JACOB, M., STRUTT, P. English for International Tourism. Course Book, Workbook. Longman, 1997. info
Teaching methods
Seminar classes
Assessment methods
Credit
Language of instruction
English
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Teacher's information
Requirements:
The course is completed by a course-credit through an ongoing written or oral tests and a final credit test. Students have the possibility to gain up to 100 points as maximum, whereas to gain the course-credit they must achieve at least 60 points. Students who repeat this part of the language do not have the obligation of 60% attendance.
The course is not dependable on other course.
The course is also listed under the following terms Winter 2008, Summer 2009, Winter 2009, Summer 2010, Winter 2010, Summer 2011, Winter 2011, Summer 2012, Winter 2012, Summer 2013, Summer 2014, Winter 2014, Summer 2015.
  • Enrolment Statistics (Winter 2013, recent)
  • Permalink: https://is.slu.cz/course/opf/winter2013/KCJKPA15