MU11181 Technics of Managements Communication II

Mathematical Institute in Opava
Summer 2014
Extent and Intensity
1/1/0. 2 credit(s). Type of Completion: z (credit).
Teacher(s)
Mgr. Eva Dobrušová (lecturer)
Mgr. Eva Dobrušová (seminar tutor)
Guaranteed by
Mgr. Eva Dobrušová
Mathematical Institute in Opava
Prerequisites (in Czech)
MU11180 Technics of Manag. Comm. I
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
The subject gives students a general view of manager techniques that include negotiation, mediation and negotiation in critical situations. It makes students familiar with correct procedures of group work, manipulation techniques, basic assertive rights and procedures. The subject is also focused on typology of interpersonal conflicts, it provides students with practical skills for solving problems. Students get acquainted with pathological types of negotiators and techniques of managing problem negotiation.
Syllabus
  • 1) Basic steps in negotiation, cooperation and competition while negotiation, setting aims, transformation from positions to interests.
    2) Non-verbal process of negotiation, practising of typical situations.
    3) Creativity in negotiation, techniques of solving problems, pathological types of negotiators.
    4) Hermann typology of personalities.
    5) Conflicts and their types, psychological basis for solving problems, communication techniques and procedures.
    6) Techniques of solving problems of low intensity, negotiation.
    7) Techniques of solving problems of medium and high intensity, mediation.
    8) Facilitation, couching.
    9) Stages and procedures of mediation.
    10) Mediation and negotiation causes, practice.
Literature
    recommended literature
  • J. S. Townsend. Prezentace. Praha, 2007. ISBN 978-80-7367-214-0. info
  • J. Civil. Asertivita. Frýdek-Místek, 2006. ISBN 80-7362-291-2. info
  • P. Krohe. Cvičebnice manažerských technik. Olomouc, 2006. ISBN 80-244-1275-6. info
  • V KHELEROVÁ. Komunikační a obchodní dovednosti manažera. Praha, Grada Publishing a.s., 2006. ISBN 80-247-1677-1. info
  • A. Špačková. Moderní rétorika. Praha, 2006. ISBN 80-247-1704-2. info
  • E. HIERHODL. Rétorika a prezentace. Praha, Grada Publishing a.s., 2005. ISBN 80-247-0782-9. info
  • T. WIEKE. Rétorika v praxi. Dobřejovice, Rebo Production, 2005. ISBN 80-7234-418-8. info
  • P. Krohe. Lidský kapitál a vzdělávací marketing v andragogických pohledech. Praha, 2004. ISBN 80-86861-04-X. info
  • E. Hoflerová, P. Krohe. Komunikační dovednosti. Ostrava, 2003. ISBN 80-7042-287-4. info
  • E. Jarošová, R. Komárková, D. Pauknerová, K. Pavlica. Trénink sociálních a manažerských dovedností. Praha, 2001. ISBN 80-7261-048-1. info
  • M. Čakrt. Konflikty v řízení a řízení konfliktů. Praha, 2000. ISBN 80-85943-81-6. info
  • I. Horáková a kol. Strategie firemní komunikace. Praha, 2000. ISBN 80-85943-99-9. info
  • J. Bokr, J. Svatek. Základy logiky a argumentace. Pelhřimov, 2000. ISBN 80-902627-8-3. info
  • B. Švandová, M. Jelínek. Argumentace a umění komunikovat. Brno, 1999. ISBN 80-210-2186-1. info
  • P. L. Berger, T. Luckmann. Sociální konstrukce reality. Brno, 1999. ISBN 80-85959-46-1. info
  • S. R. Covey. 7 návyků vůdčích osobností. Praha, 1997. ISBN 80-85213-41-9. info
  • J. Mulholland. Handbook of persuasive tactics. London, 1994. ISBN 0-415-08930-1. info
  • J. Plamínek. Řešení konfliktů a umění rozhodovat. Praha, 1994. ISBN 80-85794-14-4. info
  • J. Grác. Persuásia. Bratislava, 1988. info
Language of instruction
Czech
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Teacher's information
- Active attendance at lectures and practice.
- Alaboration of seminary work according to setting and its presentation,
The course is also listed under the following terms Summer 2009, Summer 2010, Summer 2011, Summer 2012, Summer 2013, Summer 2015, Summer 2016, Summer 2017, Summer 2018, Summer 2019, Summer 2020, Summer 2021, Summer 2022, Summer 2023.
  • Enrolment Statistics (Summer 2014, recent)
  • Permalink: https://is.slu.cz/course/sumu/summer2014/MU11181