Managing the Business Processes under the Influence of Industry 4.0: Case Study of Loan Application

@article{42660,
   author = {Halaška, Michal and Šperka, Roman},
   article_number = {3},
   doi = {http://dx.doi.org/10.1504/IJBIS.2020.108660},
   keywords = {BPM; Business process management; Industry 4.0; Model; PM; Process mining; Processes},
   language = {eng},
   issn = {1746-0972},
   journal = {International Journal of Business Information Systems},
   title = {Managing the Business Processes under the Influence of Industry 4.0: Case Study of Loan Application},
   url = {https://www.inderscience.com/info/inarticle.php?artid=108660},
   volume = {34},
   year = {2020}
}

TY  - JOUR
ID  - 42660
AU  - Halaška, Michal - Šperka, Roman
PY  - 2020
TI  - Managing the Business Processes under the Influence of Industry 4.0: Case Study of Loan Application
JF  - International Journal of Business Information Systems
VL  - 34
IS  - 3
SP  - 312-329
EP  - 312-329
SN  - 17460972
KW  - BPM
KW  - Business process management
KW  - Industry 4.0
KW  - Model
KW  - PM
KW  - Process mining
KW  - Processes
UR  - https://www.inderscience.com/info/inarticle.php?artid=108660
L2  - https://www.inderscience.com/info/inarticle.php?artid=108660
N2  - It is intended that the digital technologies and enterprise information systems are aligned with underlying business and manufacturing processes to perform at the highest levels in companies. The focus of the paper is on operational processes running in companies from different perspectives based on state-of-the-art of Industry 4.0 concept. It discusses the potential of process mining techniques for Industry 4.0. The core of the paper demonstrates how can process mining method enhance elements of Industry 4.0 concept through case study from financial sector with the emphasis given on efficiency and monitoring of a loan process. The research shows that management of business and manufacturing processes is very important due to the properties of processes of Industry 4.0 concept like, e.g., self-organisation, autonomy, decentralisation, that is seriously challenging to manage. The introduced methodology could help companies to diagnose issues in their operational processes and thus brings a completive advantage when implemented.
ER  - 

HALAŠKA, Michal a Roman ŠPERKA. Managing the Business Processes under the Influence of Industry 4.0: Case Study of Loan Application. \textit{International Journal of Business Information Systems}. roč.~34, č.~3, s.~312-329. ISSN~1746-0972. doi:10.1504/IJBIS.2020.108660. 2020.