Business Culture in Tourism: Distance learning study materials

@book{63241,
   author = {Chylková, M. and Heinz, K.},
   address = {Karviná},
   edition = {1.},
   keywords = {Barrier; complaint; client; customer care; culture shock; emails; entertainment; feedback; holiday rep; hotel services; intercultural communication; letters; tourism},
   language = {eng},
   location = {Karviná},
   isbn = {978-80-7510-296-6},
   note = {Text distanční studijní opory vznikl z prostředků ESF projektu "Rozvoj vzdělávání na Slezské univerzitě v Opavě" r.č.:CZ.02.2.69/0.0/0.0/16_015/0002400.},
   title = {Business Culture in Tourism: Distance learning study materials},
   year = {2018}
}

TY  - BOOK
ID  - 63241
AU  - Chylková, M. - Heinz, K.
PY  - 2018
TI  - Business Culture in Tourism: Distance learning study materials
CY  - Karviná
SN  - 9788075102966
N1  - Text distanční studijní opory vznikl z prostředků ESF projektu "Rozvoj vzdělávání na Slezské univerzitě v Opavě" r.č.:CZ.02.2.69/0.0/0.0/16_015/0002400.
KW  - Barrier
KW  - complaint
KW  - client
KW  - customer care
KW  - culture shock
KW  - emails
KW  - entertainment
KW  - feedback
KW  - holiday rep
KW  - hotel services
KW  - intercultural communication
KW  - letters
KW  - tourism
N2  - The study text Business Culture in Tourism is aimed at students of regular and distance study in the specialization of Tourism focusing on developing student professional skills in intercultural environment. It deals with the key topics in the area of culture, job description of the staff in tourism, and oral and written communication for interaction with clients. The text is divided into 12 chapters, each of them involving an introductory text practising professional vocabulary, creative tasks focusing on solving problems in tourism and also a test checking acquired knowledge.
ER  - 

CHYLKOVÁ, M. a K. HEINZ. \textit{Business Culture in Tourism: Distance learning study materials}. 1. vyd. Karviná, 2018, 130 s. ISBN~978-80-7510-296-6.