FPF:UIKBP61 LIS - Course Information

UIKBP61 Library and Information Services

Extent and Intensity

1/2/0. 5 credit(s). Type of Completion: zk (examination).

Teacher(s)

Mgr. Anna Novotná, Ph.D. (lecturer)
Mgr. Anna Novotná, Ph.D. (seminar tutor)

Guaranteed by

Mgr. Anna Novotná, Ph.D.
Institute of Computer Science – Faculty of Philosophy and Science in Opava

Prerequisites

This subject is suitable for all students.

Course Enrolment Limitations

The course is also offered to the students of the fields other than those the course is directly associated with.

fields of study / plans the course is directly associated with

• Information studies with the focus on library science (programme FPF, B7201 InSK)

Course objectives

During the course students have to master a body of knowledge in the field of library services. The topics are typologies of information services in relation to the information needs of users, as well as evaluation of the effectiveness of information services. Attention is devoted to applying the principles of public relations in libraries and information services, new trends are mentioned - Information Commons and mobile services. The seminar follows contents of the lecture.

Syllabus

• Topics:
  1. Library information services and their social context. Measuring, categories and typology.
  2. Information need. User profilation, categorization and differentiation of services.
  3. Phases and methods of survey. Information needs research.
  4. VISK Ministry of Culture Program for libraries.
  5. New trends in services, Information Commons and e-services.
  6. Public relations and information services.
  7. Models of distribution of information and information retrieval.

Literature

required literature
• Národní knihovna ČR. Informace pro knihovny. URL info
• NIPOS: Centrum informací a statistik kultury. URL info
• Národní knihovna ČR. VISK: Veřejné informační služby knihoven. URL info
• Národní knihovna ČR. Měření výkonu a kvality v knihovnách. 2017. URL info
• DILHOFOVÁ, Adéla, Monika KRATOCHVÍLOVÁ a Jan LIDMILA. Příručka pro knihovníky veřejných knihoven. Brno, 2013. ISBN 978-80-7051-199-2. URL info
• Národní knihovna ČR. Směrnice IFLA: Služby veřejných knihoven. 2012. URL info
• VODIČKOVÁ, Hana. Nástin druhové klasifikace knihovnicko-informačních služeb. 2009. URL info

recommended literature
• 1508 A/S. 2010. Can you design a service? Copenhagen. URL info
• MINAŘÍKOVÁ, Pavla a Roman NOVOTNÝ. Kdo potřebuje design knihovních služeb? URL info
• BECKER, Adams et al. The NMC Horizon Report: 2017 Library Edition. Austin, 2017. ISBN 978-0-9986242-8-0. info
• NEKUDA, Jaroslav a POLÁČEK, Jiří. Dolování dat jako nástroj řízení vysokoškolské knihovny: příklady dobré praxe. Praha, 2016. URL info
• STEJSKAL, Jan, Beáta MIKUŠOVÁ MERIČKOVÁ a Tomáš ŘEHÁK. Efektivita služeb poskytovaných veřejnými knihovnami - případová studie České republiky. 2016. URL info
• ALLEN, James et al. Closing the Delivery Gap. Amsterdam, 2005. info

not specified
• KOCUREK, Josef. Design služeb: kontaktní místa. Brno, 2016. URL info
• FORD, Nigel. Introduction to Information Behaviour. London, 2015. ISBN 9781856048507. info
• Richter, Vít; Pillerová, Vladana. Měření spokojenosti uživatelů knihovny Výsledky průzkumu uživatelů Národní knihovny ČR. 2007. URL info
• BERTOT, John Carlo. Measuring Service Quality in the Networked Environment: Approaches and Considerations. 2001. info

Teaching methods

Interactive lecture
Lecture supplemented with a discussion
Lecture with a video analysis

Assessment methods

Test
Written exam
Seminar work

Language of instruction

Czech

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.

Teacher's information

Attendance at lectures is required as well as reading the basic literature. There is also requirement for seminar work and passing oral or written exam.

Activity	Difficulty [h]
Příprava na zkoušku	10
Účast na výuce	13
Summary	23

• Enrolment Statistics (Summer 2019, recent)
  
• Permalink: https://is.slu.cz/course/fpf/summer2019/UIKBP61