UVSRPCP018 Communication

Faculty of Public Policies in Opava
Winter 2018
Extent and Intensity
1/1/0. 3 credit(s). Type of Completion: zk (examination).
Teacher(s)
PhDr. Věra Juříčková, Ph.D. (lecturer)
PhDr. Věra Juříčková, Ph.D. (seminar tutor)
Guaranteed by
PhDr. Věra Juříčková, Ph.D.
Institute of Public Administration and Social Policy – Faculty of Public Policies in Opava
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
The content of the course is conceived in order to introduce basic concepts in theory of communication. It leads to evaluation of variables which influence communication. The student should know main principles of communication. The levels of communication will be distinguished, the verbal and nonverbal communication will be characterized. All topics will be aimed at perception of communication of others, feedback control of own communication and body language control. The student will learn dialogue leading. The conflict situations and possibilities of their solution will be focused on as well. The possibilities of negotiation will be mentioned, as well as speech preparation, possibilities of persuasion and meeting leading. The issue of communication from the point of view of minority member will be included. The common effort should lead to more effective use of communication skills with the aim to manage the principles of healthy communication. The aim is to develop skills to communicate in order that our communication meets the desired effect in concrete communication context. The topics derived from current issues in society or students' interests are used for communication Study Outcomes: Professional Knowledge: Students are able to define basic concepts of communication theory. They can describe and explain the process of communication, including the effects that support or impede communication. They understand the basic models of communication. Professional Skills: The students can communicate properly in accordance with the current communication context. They can use the active listening technique. They can prepare a speech and its presentation. General Qualification: Students manage feedback control of their own communication and control the body language. They are able to pass the required information to the client in an appropriate, adequately intelligible manner. They can reflect on the variables of the communication process and appropriately change them to match the recipients communications.
Syllabus
  • 1. Basic concepts - areas of communication, models of communication, communication noises, competences
    2. Modality of communication context - physical, cultural, psychological
    3. Means of communication. Content, experience and relational level of communication
    4. Nonverbal communication - face-play, haptic communication, proxemics, posturology, kinesics
    5. Nonverbal communication - paralinguistic, communication via objects
    6. Verbal communication - perception, listening, verbal message. Dialogue leading
    7. Preparation of public speech and its performance. Meeting leading
    8. Conflict - understanding of conflict, approach to conflicts. Means of conflict solving
    9. Negotiation and the role of mediator. Agreement. Effective argumentation. Persuasion.
    10. Communication models - theory of plays, communication types according to V. Satir, transaction analysis, system approach, neurolinguistic programming, assertiveness
    11. Basic principles of healthy communication. Functional and non-functional communication, communication vices. Communication with minority members. Communication errors. Disorders in interpersonal communication. Team cooperation
    12. Fault in interpersonal communication. Communication via the Internet.
    13. Summary
Literature
    required literature
  • HEGER, V. Komunikace ve veřejné správě. Praha: Grada, 2012. info
  • JUŘÍČKOVÁ, V. Komunikace. Opava, 2008. ISBN 978-80-85819-68-7. info
  • DEVITO, J. A. Základy mezilidské komunikace. Praha: Grada, 2008. ISBN 80-7169-988-8. info
    recommended literature
  • PLAMÍNEK, J. Komunikace a prezentace : umění mluvit, slyšet a rozumět. Praha : Grada, 2012. ISBN 978-80-247-2706-6. info
  • PLAMÍNEK, J. Konflikty a vyjednávání. Umění vyhrávat, aniž by někdo prohrál. Praha: Grada, 2012. info
  • TEGZE, O. Neverbální komunikace. Praha: Computer Press, 2003. ISBN 80-7226-429-X. info
Language of instruction
Czech
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Teacher's information
Examination Requirements: active participation in seminars, ongoing challenges by the tutor.
The course is also listed under the following terms Winter 2014, Winter 2015, Winter 2016, Winter 2017, Summer 2020, Summer 2021, Summer 2022.
  • Enrolment Statistics (Winter 2018, recent)
  • Permalink: https://is.slu.cz/course/fvp/winter2018/UVSRPCP018