CVABPEN3 Foreign Language Course - English 3

School of Business Administration in Karvina
Winter 2022
Extent and Intensity
0/2/0. 2 credit(s). Type of Completion: z (credit).
Teacher(s)
Mgr. Jaroslava Hošková (seminar tutor)
Guaranteed by
Mgr. Martina Chylková
Department of Tourism and Leisure Activities - School of Business Administration in Karvina
Contact Person: PhDr. Janusz Karpeta, Ph.D.
Timetable of Seminar Groups
CVABPEN3/01: Mon 26. 9. 10:35–10:55 VB129, J. Hošková
Prerequisites (in Czech)
FAKULTA ( OPF ) && TYP_STUDIA ( B ) && FORMA ( P ) && ( CVABPEN1 Foreign Language Course - Engl || CVABKEN1 Foreign Language Course - Engl ) && ! NOWANY ( CVABPDE1 Foreign Language Course - Germ , CVABPDE2 Foreign Language Course - Germ , CVABPDE3 Foreign Language Course - Germ , CVABPDE4 Foreign Language Course - Germ )
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.

The capacity limit for the course is 5 student(s).
Current registration and enrolment status: enrolled: 1/5, only registered: 14/5
fields of study / plans the course is directly associated with
there are 8 fields of study the course is directly associated with, display
Course objectives
The goal of the subject is to deepen the knowledge of general English and to introduce Professional English in common situations in professional environment to enable students to be ready for successful entering international labour market. All language skills are developed - speaking, reading, listening, and writing, with the emphasis to speaking.
Learning outcomes
After completing the course students will be able to use vocabulary needed for corporate culture, customer care, and career, to cope with office etiquette, to explain a corporate organigram, to name advantages/disadvantages of call centres, to present the four SWOT categories, to deal with problems in customer service - both in oral and written ways, to name common benefits and perks provided by companies, competencies and skills of an employee, to describe the role of social media in careers.
Syllabus
  • 1. Corporate culture ? Work culture and placements
    Company culture. Dress code. Office etiquette. Unwritten rules om the workplace. Past tenses and advice structures. A placement report. Report structure.
    2. Corporate culture ? Work organization and responsibility
    Company departments. Job titles. Ways of describing responsibilities. Words relating to work organization. Organigram. Meetings one-to-one. Adjectives to describe behaviour. Diplomatic expressions.
    3. Customer support ? Call centres
    Customer service technology. A SWOT chart. Outsourcing. Questions and instructions. Yes/No questions. Wh- questions. Making requests. Giving instructions.
    4. Customer support ? Customer service and telephoning, dealing with problems
    Personal qualities. Describing problems. Phrasal verbs for phoning. Golden rules of customer service. Dealing with problems by phone. Expressions for giving instructions. Handling a technical problem. Telephone language. Improving a conversation.
    5. Careers ? Career choices
    Career, jobs and vocations. Managing your career. Job benefits. Present tenses. Gap years and career breaks. Applying for a placement.
    6. Careers ? Job interviews
    Recruitment and employment verbs. Skills and qualities. Attending a job interview. Social networking in careers. Placement interviews.
Literature
    required literature
  • CHYLKOVÁ, Martina and Janusz KARPETA. Cizojazyčná příprava AJ3 (Language preparation AJ3). Karviná: SU OPF, 2018. 125 pp. info
  • ALLISON, J. and P. EMMERSON. The Business Pre-intermediate, Student´s book. London: Macmillan, 2013. ISBN 978-0-230-43788-3. info
    recommended literature
  • CHYLKOVÁ, Martina. English Grammar Workbook (Professional English 1-3). Karviná: Slezská univerzita v Opavě, Obchodně podnikatelská fakulta v Karviné, 2015. ISBN 978-80-7510-171-6. info
  • TURNBULL, J., 2015. Oxford Advanced Learner´s Dictionary. Oxford Advanced Learner?s Dictionary, 2015. ISBN 978-0-19-479879-2. info
  • ASPINALL, T. and G. BETHEL. Test your business vocabulary in use. Cambridge: CUP, 2007. ISBN 987-0-521-53254-9. info
  • MURPHY, R. English Grammar in Use. 3rd Edition. Cambridge: CUP, 2006. ISBN 0521537622. info
  • DYNDA, A. a E. DYNDOVÁ. Česko-anglický obchodní poradce. Praha: Pragoeduca, 2004. ISBN 80-7310-017-7. info
  • KERNERMAN, L. Password: Anglický výkladový slovník s českými ekvivalenty. Praha: Mladá fronta, 1991. ISBN 80-204-0288-8. info
Teaching methods
a seminar
Assessment methods
Active involvement in seminars ongoing tests - written 20 points/oral 20 points seminar work 10 points credit test 50 points 60% is needed to pass the course
Language of instruction
English
Further comments (probably available only in Czech)
Study Materials
The course can also be completed outside the examination period.
The course is also listed under the following terms Winter 2018, Summer 2019, Summer 2020, Winter 2020, Summer 2021, Summer 2022, Summer 2023.
  • Enrolment Statistics (recent)
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