CVABPSCR Tourism Services

School of Business Administration in Karvina
Winter 2014
Extent and Intensity
2/1/0. 5 credit(s). Type of Completion: zk (examination).
Teacher(s)
Ing. Miroslava Kostková, Ph.D. (lecturer)
Ing. Miroslava Kostková, Ph.D. (seminar tutor)
Guaranteed by
Ing. Miroslava Kostková, Ph.D.
Department of Tourism and Leisure Activities – School of Business Administration in Karvina
Contact Person: doc. Ing. Pavlína Pellešová, Ph.D.
Prerequisites
none.
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
The course introduces students to the basic, additional and specific tourism services, their characteristics, categorization, organization and management of the division of the services of travel agencies, travel agencies, information centers, transportation services, insurance services, customs and immigration services, accommodation, food and spa.
Syllabus
  • 1. Tourism Services
    2. Travel agency
    3. Requirements for tourism workers
    4. Rail transport services
    5.Services aviation and shipping
    6. Service road and other transport tourism
    7. Customs and Passport Service in tourism
    8. Insurance Services in Tourism
    9. Cashless payments in tourism
    10. Accommodation services
    11. Services catering
    12. Spa services
    13. Services of Information Center.
Literature
    required literature
  • KOSTKOVÁ, M. Služby cestovního ruchu. Karviná, 2014. ISBN 978-80-7248-968-8. info
  • KOSTKOVÁ, M. Služby cestovního ruchu. Karviná: SU OPF, Distanční studijní opora, 2011. info
  • GUČÍK, M. Cestovný ruch: Vybrané kapitoly. Banská Bystrica: EkF UMB, 2010. ISBN 978-80-89090-80-8. info
  • KOSTKOVÁ, M., NĚMČANSKÝ, M., TORČÍKOVÁ, E. Management služeb cestovního ruchu. Karviná: SU OPF, 2009. ISBN 978-80-7248-510-9. info
  • HORNER, S., SWARBROOKE, J. Cestovní ruchu, ubytování a stravování, využití volného času. Praha: Grada Publishing, 2003. ISBN 80-247-0202-9. info
  • KOLEKTIV. Služby a cestovný ruch. Bratislava: Sprint, 2001. ISBN 80-88848-78-4. info
    recommended literature
  • KOSTKOVÁ, M. Management hotelového provozu. Karviná: SU OPF, Distanční studijní opora, 2011. info
  • NEJDL, K. Management destinace CR. Praha: VŠH, 2010. ISBN 978-80-87411-08-7. info
  • BERÁNEK, J., KOTEK, P. Řízení hotelového provozu. Vyd. IV. Praha: Grada, 2004. ISBN 80-7169-400-2. info
  • ZELENKA, J.,PÁSKOVÁ, M. Výkladový slovník cestovního ruchu. Praha: MMR, 2002. info
Teaching methods
Lecture with a video analysis
One-to-One tutorial
Laboratory work
Internship
Skills demonstration
Seminar classes
Students' self-study
Assessment methods (in Czech)
Kombinovaná zkouška
Language of instruction
Czech
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Teacher's information
attendance in seminars 50 %, seminar paper, defence of seminar paper, final combined exam
ActivityDifficulty [h]
Ostatní studijní zátěž65
Přednáška26
Seminář13
Zkouška40
Summary144
The course is also listed under the following terms Winter 2015, Winter 2016, Winter 2017, Winter 2018, Winter 2019.
  • Enrolment Statistics (Winter 2014, recent)
  • Permalink: https://is.slu.cz/course/opf/winter2014/CVABPSCR