CVABPSCR Tourism Services

School of Business Administration in Karvina
Winter 2017
Extent and Intensity
2/1/0. 5 credit(s). Type of Completion: zk (examination).
Teacher(s)
Ing. Miroslava Kostková, Ph.D. (lecturer)
Ing. Miroslava Kostková, Ph.D. (seminar tutor)
Guaranteed by
Ing. Miroslava Kostková, Ph.D.
Department of Tourism and Leisure Activities – School of Business Administration in Karvina
Contact Person: doc. Ing. Pavlína Pellešová, Ph.D.
Prerequisites
none.
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
The goal of the subject is to explain the basic concepts, specification, division and characteristics of services involved in tourism and their significance in tourism.
Syllabus
  • 1. Characteristics of services in tourism
    2. Services in travel agencies
    3. Requirements related to the staff
    4. Services in railway transport
    5. Services in air and water transport
    6. Services in traffic and further kinds of transport in tourism
    7. Customs and passport control in tourism
    8. Insurance in tourism
    9. Services aimed at special groups of customers
    10. Services in accommodation
    11. Services in catering
    12. Wellness services
    13. Services in tourist information centres
Literature
    required literature
  • KOSTKOVÁ, M. Služby cestovního ruchu. Karviná, 2014. ISBN 978-80-7248-968-8. info
  • ORIEŠKA, J. Služby v cestovnom ruchu. 2. časť. Banská Bystrica: EkF UMB, 2011. ISBN 978-80-89090-94-5. info
    recommended literature
  • ORIEŠKA, J. Služby v cestovnom ruchu. 1. časť. Banská Bystrica: EkF UMB, 2011. ISBN 978-80-89090-93-8. info
  • GUČÍK, M. Cestovný ruch: Vybrané kapitoly. Banská Bystrica: EkF UMB, 2010. ISBN 978-80-89090-80-8. info
  • GUČÍK, M. a kol. Manažment cestovného ruchu. Banská Bystrica: EkF UMB, 2010. ISBN 978-80-89090-67-9. info
  • HORNER, S., SWARBROOKE, J. Business travel and tourism. London: Routledge, 2001. ISBN 0-7506-43927. info
  • KOLEKTIV. Služby a cestovný ruch. Bratislava: Sprint, 2001. ISBN 80-88848-78-4. info
Teaching methods
Lecture with a video analysis
One-to-One tutorial
Laboratory work
Internship
Skills demonstration
Seminar classes
Students' self-study
Assessment methods
Written exam
Language of instruction
Czech
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Teacher's information
Elaborating of a seminar work related to a provided topic and its defence. 50% attendance at seminars.
ActivityDifficulty [h]
Ostatní studijní zátěž65
Přednáška26
Seminář13
Zkouška40
Summary144
The course is also listed under the following terms Winter 2014, Winter 2015, Winter 2016, Winter 2018, Winter 2019.
  • Enrolment Statistics (Winter 2017, recent)
  • Permalink: https://is.slu.cz/course/opf/winter2017/CVABPSCR