OPF:CVABPSCR Tourism Services - Course Information

CVABPSCR Tourism Services

Extent and Intensity

2/1/0. 5 credit(s). Type of Completion: zk (examination).

Teacher(s)

Ing. Miroslava Kostková, Ph.D. (lecturer)
Mgr. Milan Šmíd (lecturer)
Ing. Miroslava Kostková, Ph.D. (seminar tutor)
Mgr. Milan Šmíd (seminar tutor)

Guaranteed by

Ing. Miroslava Kostková, Ph.D.
Department of Tourism and Leisure Activities – School of Business Administration in Karvina
Contact Person: doc. Ing. Pavlína Pellešová, Ph.D.

Prerequisites

none.

Course Enrolment Limitations

The course is also offered to the students of the fields other than those the course is directly associated with.

fields of study / plans the course is directly associated with

• Economy of Tourism (programme OPF, B_EKOMAN)
• Business Economics in Trade and Services (programme OPF, B_EKOMAN, specialization Economy of Tourism)
• Marketing and Management (programme OPF, B_EKOMAN, specialization Economy of Tourism)
• Business Economics and Management (programme OPF, B_EKOMAN, specialization Economy of Tourism)

Course objectives

The goal of the subject is to explain the basic concepts, specification, division and characteristics of services involved in tourism and their significance in tourism.

Syllabus

• 1. Characteristics of services in tourism
  2. Services in travel agencies
  3. Requirements related to the staff
  4. Services in railway transport
  5. Services in air and water transport
  6. Services in traffic and further kinds of transport in tourism
  7. Customs and passport control in tourism
  8. Insurance in tourism
  9. Services aimed at special groups of customers
  10. Services in accommodation
  11. Services in catering
  12. Wellness services
  13. Services in tourist information centres
  

Literature

required literature
• KOSTKOVÁ, M. Služby cestovního ruchu. Karviná, 2014. ISBN 978-80-7248-968-8. info
• ORIEŠKA, J. Služby v cestovnom ruchu. 2. časť. Banská Bystrica: EkF UMB, 2011. ISBN 978-80-89090-94-5. info

recommended literature
• ORIEŠKA, J. Služby v cestovnom ruchu. 1. časť. Banská Bystrica: EkF UMB, 2011. ISBN 978-80-89090-93-8. info
• GUČÍK, M. Cestovný ruch: Vybrané kapitoly. Banská Bystrica: EkF UMB, 2010. ISBN 978-80-89090-80-8. info
• GUČÍK, M. a kol. Manažment cestovného ruchu. Banská Bystrica: EkF UMB, 2010. ISBN 978-80-89090-67-9. info
• HORNER, S., SWARBROOKE, J. Business travel and tourism. London: Routledge, 2001. ISBN 0-7506-43927. info
• KOLEKTIV. Služby a cestovný ruch. Bratislava: Sprint, 2001. ISBN 80-88848-78-4. info

Teaching methods

Lecture with a video analysis
One-to-One tutorial
Laboratory work
Internship
Skills demonstration
Seminar classes
Students' self-study

Assessment methods

Written exam

Language of instruction

Czech

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.

Teacher's information

Elaborating of a seminar work related to a provided topic and its defence. 50% attendance at seminars.

Activity	Difficulty [h]
Ostatní studijní zátěž	65
Přednáška	26
Seminář	13
Zkouška	40
Summary	144

• Enrolment Statistics (Winter 2015, recent)
  
• Permalink: https://is.slu.cz/course/opf/winter2015/CVABPSCR