UPPVIP015 Social Communication in Assisting Professions

Faculty of Public Policies in Opava
Summer 2021
Extent and Intensity
1/1/0. 3 credit(s). Type of Completion: zk (examination).
Teacher(s)
Mgr. Silvie Quisová, Ph.D. (lecturer)
Guaranteed by
Institute of Pedagogical and Psychological Sciences – Faculty of Public Policies in Opava
Contact Person: PhDr. Edita Ondřejová, Ph.D.
Timetable
Tue 10:35–11:20 C205
  • Timetable of Seminar Groups:
UPPVIP015/A: Tue 11:25–12:10 C207, S. Quisová
Prerequisites
FAKULTA(FVP) && TYP_STUDIA(B) && FORMA(P)
Knowledge of basic terms of communication and communication skills.
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.

The capacity limit for the course is 24 student(s).
Current registration and enrolment status: enrolled: 1/24, only registered: 1/24
fields of study / plans the course is directly associated with
Course objectives
The aim of the course is to understand the basic terms and concepts from the theory of communication. Based on the strategy of social conduct and knowledge of interpersonal communication. The students are familiar with the specific procedures of communication workers in the helping professions. Attention is also paid to the actual communication skills and conflict prevention, and aggression in interpersonal relationships. At the same time is the emphasis placed on the use of the techniques of active listening and empathy in the management consultancy interview. The aim is to develop a theoretical framework for the practical use of communication strategies in social communication. An integral part of the course are practical seminars.
Learning outcomes
After completing the course, the student will be able to: - use to summarize basic terms and concepts from the field of communication theory; - apply specific communication procedures; - use communication skills in conversation; - prevent communication conflicts through communication strategies; - use active listening techniques; - conduct a counseling interview;
Syllabus
  • 1. Personality requirements and professional competences of a worker in helping professions. Specifics of communication in helping professions.
  • 2. Assumptions and principles of counseling work, errors in counseling work. Burnout syndrome and helping syndrome, supervision.
  • 3. Introduction to communication, concepts, content and relational level of communication.
  • 4. Communication process, structure, obstacles, recommendations.
  • 5. Non-verbal communication, components, voice hygiene, recommendations.
  • 6. Verbal communication, meaning, content of speech. Questions - types. Recommendations for optimizing verbal communication.
  • 7. Non-verbal communication. The body language. Image.
  • 8. Active listening, techniques.
  • 9. Empathy. The emotional intelligence.
  • 10. Counseling interview, phases, recommendations.
  • 11. Approaches for difficult types of clients.
  • 12. Conflict, assertive behavior, recommendations.
Literature
    required literature
  • QUISOVÁ, Silvie. Sociální komunikace v pomáhajících profesích. Opava, 2020, 120 pp. info
  • SLOWÍK, J. Komunikace s lidmi s postižením. Praha: Portál, 2010. ISBN 978-80-7367-691-9. info
  • MATOUŠEK, O., KOLÁČKOVÁ, J. a KODYMOVÁ, P. (eds.). Sociální práce v praxi. Praha: Portál, 2010. ISBN 9788073678180. info
  • VYBÍRAL, Z. Psychologie lidské komunikace. Praha : Portál, 2000. ISBN 80-7178-291-2. info
  • NOVOSAD, L. Základy speciálního poradenství: struktura a formy poradenské pomoci lidem se zdravotním nebo sociálním znevýhodněním. Praha: Portál, 2000. ISBN 80-7178-197-5. info
  • KOPŘIVA, K. Lidský vztah jako součást profese. Praha: Portál, 1997. ISBN 80-7178-150-9. info
    recommended literature
  • KELNAROVÁ, J., MATĚJKOVÁ, E. Psychologie a komunikace pro zdravotnícké asistenty - 4.ročník. Praha: Grada, 2009. ISBN 9788024728315. info
  • KOPŘIVA, P., et al. Respektovat a být respektován. 3. vyd. Kroměříž: Spirála, 2008. ISBN 978-80-904030-0-0. info
  • JANOUŠEK, J. Verbální komunikace a lidská psychika. Praha: Grada, 2007. ISBN 978-80-247-1594-0. info
  • BUCHTOVÁ, B. Rétorika. Praha : Grada Publishing, 2006. ISBN 80-247-0868-X. info
  • NELEŠOVSKÁ, A. Pedagogická komunikace v teorii a praxi. Grada: Praha, 2005. ISBN 80-247-0738-1. info
  • HARTLEY, M. Řeč těla v praxi: teorie, cvičení a modelové situace. Praha: Portál, 2004. ISBN 80-7178-844-9. info
  • MIKULÁŠTÍK, M. Komunikační dovednosti v praxi. Praha: Grada, 2003. ISBN 80-247-0650-4. info
  • TEGZE, O. Neverbální komunikace. Praha: Computer Press, 2003. ISBN 80-7226-429-X. info
  • DEVITO, J. A. Základy mezilidské komunikace. Praha: Grada, 2001. ISBN 80-7169-988-8. info
  • BERNE, E. Co řeknete, až pozdravíte. Praha: Portál, 1997. ISBN 80-7106-231-6. info
  • GOLEMAN, D. Emoční inteligence. Praha: Columbus, 1997. ISBN 80-85928-48-5. info
  • HURST, B. Encyklopedie komunikačních technik. Praha: Grada, 1994. ISBN 80-85424-40-1. info
Teaching methods
Lecture with discussion
Interactive activities
Lecture with demonstrations
Seminar with training Interview analysis
Assessment methods
Credit conditions: 1. written seminar work according to the instructions of the teacher 2. activity in the seminar - analysis of the interview 3. attendance at the seminar Test conditions: 1. written test
Language of instruction
Czech
Further comments (probably available only in Czech)
Study Materials
The course can also be completed outside the examination period.
Teacher's information
Within the seminar work, the student will process according to the instructions of the teacher the specifics of communication with the selected target group in the range of 3 standard pages with the help of professional literature, it is necessary to use min. 2 sources, ie 1 compulsory and 1 recommended book. Part of the written work is the analysis of the interview, which the student records and completes as an activity during the seminar. For the seminar, the student prepares a recording of an interview with another person (fictitious client). The student submits the written work to the IS SU submission office within the set deadline. Any comments must be incorporated by the student into the correction and submitted within the specified deadline. After recognition of the work, the student can take the exam. Work that does not meet the requirements will not be recognized and the student cannot participate in the exam. The course ends with a written test. A 75% success rate is required to obtain the exam.
The course is also listed under the following terms Winter 2019, Summer 2022, Summer 2023, Summer 2024, Summer 2025.
  • Enrolment Statistics (Summer 2021, recent)
  • Permalink: https://is.slu.cz/course/fvp/summer2021/UPPVIP015