FPF:UBKLG008 Communication skills of a libr

UBKLG008 Communication skills of a librarian

Faculty of Philosophy and Science in Opava
Summer 2014

Extent and Intensity

1/1/0. 1 credit(s). Type of Completion: z (credit).

Teacher(s)

Guaranteed by

Course Enrolment Limitations

The course is also offered to the students of the fields other than those the course is directly associated with.

fields of study / plans the course is directly associated with

Course objectives

Students will be familiarized with the basic skills needed for a successful communication in libraries.

Syllabus

Human communication
Function of communication
Non-verbal communication
Rhetorics
Bibliographic communication

Literature

required literature

DE VITO, J.A. Základy mezilidské komunikace. Praha: Grada, 2001. ISBN 80-7169-988-8. info

recommended literature

GRUBER, D. Řečnické triky aneb Nenechte se ukecat. Ostrava: Repronis, 2002. ISBN 80-7226-292-9. info
PEASE, A. Řeč těla. Jak porozumět druhým z jejich gest, miminky a postojů těla. Praha: Portál, 2001. ISBN 80-7178-582-2. info
FORET, M. Jak komunikovat se zákazníkem. Praha: Computer Press, 2000. ISBN 80-7226-292-9. info
ČAKRT, M. Konflikty v řízení a řízení konfliktů. Praha : Managment Press, 2000. ISBN 80-85943-81-6. info
BIRKENBIHL, V. F. Umění komunikace. Jak úspěšně utvářet mezilidské vztahy. Bratislava : Aktuell, 1999. ISBN 80-88915-21-X. info
HAYES, N. Základy sociální psychologie. Praha: Portál, 1998. ISBN 80-7178-198-3. info

Assessment methods

Grade

Language of instruction

Czech

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.

Teacher's information

Active participation in the seminar (two absences are permitted) final written test