UBKLG008 Communication skills of a librarian

Faculty of Philosophy and Science in Opava
Summer 2020
Extent and Intensity
1/1/0. 1 credit(s). Type of Completion: z (credit).
Teacher(s)
PhDr. Bc. Jindra Planková, Ph.D. (lecturer)
PhDr. Bc. Jindra Planková, Ph.D. (seminar tutor)
Guaranteed by
PhDr. Bc. Jindra Planková, Ph.D.
Institute of The Czech Language and Library Science – Faculty of Philosophy and Science in Opava
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
Students will be familiarized with the basic skills needed for a successful communication in libraries.
Syllabus
  • Human communication
    Function of communication
    Non-verbal communication
    Rhetorics
    Bibliographic communication
Literature
    required literature
  • DE VITO, J.A. Základy mezilidské komunikace. Praha: Grada, 2001. ISBN 80-7169-988-8. info
    recommended literature
  • GRUBER, D. Řečnické triky aneb Nenechte se ukecat. Ostrava: Repronis, 2002. ISBN 80-7226-292-9. info
  • PEASE, A. Řeč těla. Jak porozumět druhým z jejich gest, miminky a postojů těla. Praha: Portál, 2001. ISBN 80-7178-582-2. info
  • FORET, M. Jak komunikovat se zákazníkem. Praha: Computer Press, 2000. ISBN 80-7226-292-9. info
  • ČAKRT, M. Konflikty v řízení a řízení konfliktů. Praha : Managment Press, 2000. ISBN 80-85943-81-6. info
  • BIRKENBIHL, V. F. Umění komunikace. Jak úspěšně utvářet mezilidské vztahy. Bratislava : Aktuell, 1999. ISBN 80-88915-21-X. info
  • HAYES, N. Základy sociální psychologie. Praha: Portál, 1998. ISBN 80-7178-198-3. info
Teaching methods
Lecturing
Language of instruction
Czech
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Teacher's information
Active participation in the seminar (two absences are permitted) final written test
The course is also listed under the following terms Summer 1994, Summer 1995, Summer 1996, Summer 1997, Summer 1998, Summer 1999, Summer 2000, Summer 2001, Summer 2002, Summer 2003, Winter 2003, Summer 2005, Winter 2005, Summer 2007, Summer 2008, Summer 2009, Summer 2010, Summer 2011, Summer 2012, Summer 2013, Summer 2014, Summer 2015, Summer 2016, Summer 2017, Summer 2018, Summer 2019.
  • Enrolment Statistics (recent)
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