Publication Records

JANÁKOVÁ, Milena, Milena BOTLÍKOVÁ and Josef BOTLÍK. Online CRM in the decision-making processes of potential cultural tourism visitors. In Kliestik. Globalizacia a jej sociálno ekonomické dopady. Žilina: Žilinská univerzita v Žilině, 2024.

JANÁKOVÁ, Milena. CRM systémy: Distanční studijní text. Karviná: Slezská univerzita v Opavě, Obchodně podnikatelská fakulta v Karviné. 115 pp. 2023.

JANÁKOVÁ, Milena. Databáze a datové sklady - Informace k semestrálnímu projektu (Database and datawarehouse - Information on the semester project). 2023.

JANÁKOVÁ, Milena. Databáze a datové sklady: Distanční studijní text. Karviná: Slezská univerzita v Opavě, Obchodně podnikatelská fakulta v Karviné. 134 pp. 2023.

JANÁKOVÁ, Milena. Difficulties in Business Processes to Support Customer Loyalty Based on CRM Systems. In 4rd International conference on Decision making for Small and Medium-Sized Enterprises. Conference Proceedings. Karviná: Silesian University in Opava, School of Business Administration in Karvina. p. 88-93. ISBN 978-80-7510-554-7. 2023.

JANÁKOVÁ, Milena, Milena BOTLÍKOVÁ and Josef BOTLÍK. Use of CRM Tools in Communication Strategies of Cultural Tourism in the Czech Republic. In Lipková, Ľ., Kováčová, E., Grigelová, P. 24st International Scientific Conference "International Relations 2023: Current Issues of World Economy and Politics". Bratislava: Ekonomická univerzita v Bratislavě. p. 196-205. ISBN 978-80-225-5128-1. 2023.

JANÁKOVÁ, Milena. CRM systémy - souhrnná prezentace (CRM Systems - summary presentation). 2022.

JANÁKOVÁ, Milena. Databáze - Informace k semestrálnímu projektu (Database - Information on the semester project). 2022.

JANÁKOVÁ, Milena. Databáze - Kompilace učebního textu z přednášek (Database - Compilation of teaching text from lectures). 2022.

BOTLÍK, Josef, Milena BOTLÍKOVÁ and Milena JANÁKOVÁ. Historical Trace of Totalitarian Regimes in the Contemporary Soft Power Creation (Analysis of Information Sources). In 23. Mezinárodní konference: Aktuálne otázky svetovej ekonomiky a politiky. Bratislava: Ekonomická univerzita v Bratislavě, Fakulta mezinárodných vztahov. p. 82-94. ISBN 978-80-225-5034-5. 2022.

JANÁKOVÁ, Milena. Challenges for CRM to Be an Active Part of Development in Europe. Karviná: Silesian University in Opava, School of Business Administration in Karvina. p. 69-76. ISBN 978-80-7510-527-1. 2022.

BOTLÍK, Josef and Milena JANÁKOVÁ. Risks of Social Networks - Information Technology as a Globalization Tool. In Tomas Kliestik. 22th International Scientific Conference Globalization and its Socio-economic Consequences. 22st. Žilina: Žilinská univerzita v Žilině. p. 84-94. ISBN 978-80-8154-332-6. 2022.

JANÁKOVÁ, Milena. Automation of Marketing Processes and the Discovery of Knowledge for CRM. In Research Anthology on Recent Trends, Tools, and Implications of Computer Programming. USA: IGI Global. p. 161-170. Volume 1. ISBN 978-1-6684-3695-0. doi:10.4018/978-1-6684-3694-3.ch009. 2021.

BOTLÍK, Josef and Milena JANÁKOVÁ. CRM as a tool to maintain the competitiveness of enterprises in the global digital economy. In Tomas Kliestik. GLOBALIZATION AND ITS SOCIO-ECONOMIC CONSEQUENCES-SHS Web of Conferences. 20th. Univerzity of Zilina, Faculty of Operation and Economics of Transport and Communications, Department of Economics. p. 1-11. doi:10.1051/shsconf/20219205003. 2021.

JANÁKOVÁ, Milena. CRM to Support International Relationships in a Global Society. In Proceedings of the 20 th International Scientific Conference Globalization and its Socio-Economic Consequences 2020 – Sustainability in the Global-Knowledge Economy. p. 1-8. 2021.

JANÁKOVÁ, Milena. Databáze - Závěrečné opakování (Database - Final summary). 2021.

JANÁKOVÁ, Milena. Information Support for CRM Decision Making and Databases. In 3rd International conference on Decision making for Small and Medium-Sized Enterprises. Conference Proceedings. Karviná: Silesian University in Opava, School of Business Administration in Karvina. p. 257-263. ISBN 978-80-7510-456-4. 2021.

JANÁKOVÁ, Milena. Operační systémy - souhrnná prezentace (Operating Systems - summary presentation). 2021.

BOTLÍK, Josef, Milena JANÁKOVÁ and Milena BOTLÍKOVÁ. CRM systémy jako možný nástroj konsolidace po koronavirové krizi – analýza EU (CRM Systems as a Possible Consolidation Tool after the Coronavirus Crisis – EU Analysis). In Andrej Kiner, Zuzana Rozkošová, Terézia Seresová, Jakub Szabó, Lenka Tomečková, Eva Vlková. 21. mezinárodná konference Medzinárodné vzťahy 2020:Aktuálne otázky svetovej ekonomiky a politiky. 21st ed. Bratislava: Ekonomická univerzita v Bratislave, Fakulta medzinárodných vzťahov. p. 80 - 89. ISBN 978-80-225-4786-4. 2020.

JANÁKOVÁ, Milena. E-Learning Using Modern Technologies Supporting Innovations Based on a Scientific Approach. In Innovative Educational Technologies, Tools and Methods for E-learning “E-Learning”, vol. 12. Katowice: Univ. Silesia, Katowice, Poland. p. 220-229. ISBN 978-83-66055-19-3. doi:10.34916/el.2020.12.19. 2020.

JANÁKOVÁ, Milena. Life-Long Learning and its Quality for Better IT Skills and Innovations in CRM. In Proceedings of ICERI2020 Conference. p. 4573-4577. ISBN 978-84-09-24232-0. 2020.

JANÁKOVÁ, Milena, Petr SUCHÁNEK, Peter PADYŠÁK and Josef BOTLÍK. The KPI Hierarchy for CRM and Marketing. GIS Business. vol. 15, No 1, p. 263-277. ISSN 1430-3663. 2020.

JANÁKOVÁ, Milena, Petr SUCHÁNEK, Petr ŠAUMAN and Josef BOTLÍK. The Optimal Volume of CRM Services for Small Business. International Journal of Advanced Science and Technology. vol. 29, No 3, p. 4209-4229. ISSN 2005-4238. 2020.

JANÁKOVÁ, Milena. CRM AND CUSTOMER RELATIONSHIPS FOR SUPPORTING INTERNATIONAL CONTACTS. In International Relations 2019: Current Issues of World Economy and Politics Conference Proceedings 20th International Scientific Conference at Smolenice Castle 28th - 29th November 2019. Bratislava: Vydavateľstvo Ekonóm. p. 419-424, 1127 pp. ISBN 978-80-225-4686-7. 2019.

JANÁKOVÁ, Milena. CRM for Sustainable Innovations in Small Business. In Conference Proceedings the 34th IBIMA Conference on 13-14 November 2019 Madrid, Spain. (in print). USA: IBIMA. p. 12458-12467. ISBN 978-0-9998551-3-3. 2019.

SUCHÁNEK, Petr and Milena JANÁKOVÁ. CRM INTEGRATION AND BUSINESS INTELLIGENCE IN PRACTICE. In Conference Proceedings 2nd International conference on Decision making for Small and Medium-Sized Enterprises (DEMSME 2019) at Petrovice u Karviné May 16-17, 2019. Karviná: Silesian University in Opava, School of Business Administration in Karviná. p. 220-225, 270 pp. ISBN 978-80-7510-339-0. 2019.

JANÁKOVÁ, Milena. E-LEARNING IN A SUSTAINABLE SOCIETY. In E. Smyrnova-Trybulska. Conference Proceedings: E- Learning and STEM Education „E-learning”, 11. Katowice-Cieszyn: Studio Noa for University of Silesia. p. 69-78, 705 pp. ISBN 978-83-66055-11-7. 2019.

JANÁKOVÁ, Milena. Operační systémy: Distanční studijní opora. Karviná. 195 pp. ISBN 978-80-7510-346-8. 2019.

JANÁKOVÁ, Milena. Big Data and Simulations for the Solution of Controversies in Small Businesses. In Encyclopedia of Information Science and Technology. Neuveden: Neuveden. p. 1-9. ISBN 9781522522553. 2018.

JANÁKOVÁ, Milena. Contemporary IT Solutions with CRM Key Competencies for Marketing. In E-learning and Smart Learning Environment for the Preparation of New Generation Specialists. Neuveden: Neuveden. p. 639-654. ISBN "Neuveden". 2018.

JANÁKOVÁ, Milena. CRM & SOCIAL NETWORKS. Academy of Strategic Management Journal. vol. 17, No 8, p. 1-15. ISSN 1939-6104. 2018.

JANÁKOVÁ, Milena. CRM and IT society. In Proceedings of the 21st International Conference on Information Technology for practice. Neuveden: Neuveden. p. 187-193. ISBN 978-80-248-4196-0. 2018.

JANÁKOVÁ, Milena. CRM systémy: Distanční studijní text. 1st ed. Karviná. 127 pp. ISBN 978-80-7510-297-3. 2018.

DOLÁK, Radim, Milena JANÁKOVÁ and Josef BOTLÍK. Process mining of events log from Windows. In Proceedings of the 8th International Symposium on Data-driven Process Discovery and Analysis (SIMPDA 2018). Sevilla: CEUR-WS.org. p. 73-77. ISBN "Neuveden". 2018.

JANÁKOVÁ, Milena. Decision-making Barriers and Optimization in the Development of CRM Applications. In Conference Proceedings. Neuveden: Neuveden. p. 84-92. ISBN 978-80-7510-243-0. 2017.

JANÁKOVÁ, Milena. Develompent of Key Competences in CRM Field and E-learning. In E-learning - Effective Development of Teachers Skills in the Area of ICT and E-learning. Neuveden: Neuveden. p. 119-125, 6 pp. ISBN "Neuveden". 2017.

JANÁKOVÁ, Milena. Education in Information Technology Focused on CRM Systems. International Journal of Education and Learning Systems. Neuveden, No 2017, p. 401-406. ISSN 2367-8933. 2017.

SUCHÁNEK, Petr, Radim DOLÁK, Milena JANÁKOVÁ, Josef BOTLÍK, Kateřina SLANINOVÁ and Lukáš MACURA. Inovace v ICT: Distanční studijní text. Karviná: Obchodně podnikatelská fakulta v Karviné Slezská univerzita v Opavě. 127. 2017.

JANÁKOVÁ, Milena. Modelling and Simulation for Controlling IT Implementation with Links to Education. In CD Proceedings. Neuveden: Neuveden. p. 122-126. ISBN 978-80-7231-416-4. 2017.

BOTLÍK, Josef, Radim DOLÁK and Milena JANÁKOVÁ. Simulation of infrastructure for autonomous systems. In Distance Learning, Simulation and communication DLSC 2017. Brno: Faculty of Military Technology of the University of Defence. p. 15-23. ISBN 978-80-7231-415-7. 2017.