Filter publications

    2025

    1. Global digital environment as a platform for reputation management in CRM in selected hotel companies
      BOTLÍK, Josef, Filip VATTES, Milena JANÁKOVÁ and Milena BOTLÍKOVÁ. Global digital environment as a platform for reputation management in CRM in selected hotel companies. Online. In Kliestík Tomáš. 25th Conference Globalizacia and socio economics consequence. Univerzity Zilina in Zilina, 2025.
      Name (in English): Global digital environment as a platform for reputation management in CRM in selected hotel companies
      English.
      Keywords in English: reputation management; CRM ; customer evaluation ; methods
      Type of proceedings: post-proceedings
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Josef Botlík, učo 14794. Changed: 24/2/2025 15:17.
      More: https://is.slu.cz/publication/83604/en
    2. Operační systémy - souhrnná prezentace (Operating Systems - summary presentation)
      JANÁKOVÁ, Milena. Operační systémy - souhrnná prezentace (Operating Systems - summary presentation). 2025.
      Name in Czech: Operační systémy - souhrnná prezentace
      Name (in English): Operating Systems - summary presentation

      Changed by: Mgr. Milena Janáková, Ph.D., učo 48743. Changed: 7/5/2025 11:33.
      More: https://is.slu.cz/publication/51160/en
    3. Operační systémy: Distanční studijní text. Přepracované vydání.
      JANÁKOVÁ, Milena. Operační systémy: Distanční studijní text. Přepracované vydání. 2. přepracované. Karviná: Slezská univerzita v Opavě, Obchodně podnikatelská fakulta v Karviné, 2025.
      Changed by: Ing. Robert Kempný, učo 19500. Changed: 4/3/2025 15:32.
      More: https://is.slu.cz/publication/83761/en
    4. Prezentace k tutoriálu - Blok č_2 - Podrobněji
      JANÁKOVÁ, Milena. Prezentace k tutoriálu - Blok č_2 - Podrobněji. 2025.
      Changed by: Mgr. Milena Janáková, Ph.D., učo 48743. Changed: 29/4/2025 20:16.
      More: https://is.slu.cz/publication/84461/en
    5. Prezentace k tutoriálu - Blok č_3 - Podrobněji
      JANÁKOVÁ, Milena. Prezentace k tutoriálu - Blok č_3 - Podrobněji. 2025.
      Changed by: Mgr. Milena Janáková, Ph.D., učo 48743. Changed: 29/4/2025 20:20.
      More: https://is.slu.cz/publication/84462/en
    6. Prezentace k tutoriálu - Blok č_4 - Podrobněji
      JANÁKOVÁ, Milena. Prezentace k tutoriálu - Blok č_4 - Podrobněji. 2025.
      Changed by: Mgr. Milena Janáková, Ph.D., učo 48743. Changed: 29/4/2025 20:26.
      More: https://is.slu.cz/publication/84463/en
    7. The Intensity of the Use of CRM Tools in Consumer Decision-making in the Context of Globalization Trends
      JANÁKOVÁ, Milena, Josef BOTLÍK and Milena BOTLÍKOVÁ. The Intensity of the Use of CRM Tools in Consumer Decision-making in the Context of Globalization Trends. Online. In Kliestik Tomáš. 25th Conference Globalizacia and socio economics consequence. Univerzity Zilina in Zilina, 2025.
      Name (in English): The Intensity of the Use of CRM Tools in Consumer Decision-making in the Context of Globalization Trends
      English.
      Keywords in English: CRM; Communication Intensity; Social network, Czech Republic, Sustainable;
      Type of proceedings: post-proceedings
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Josef Botlík, učo 14794. Changed: 24/2/2025 15:36.
      More: https://is.slu.cz/publication/83605/en

    2024

    1. CRM systémy - souhrnná prezentace (CRM Systems - summary presentation)
      JANÁKOVÁ, Milena. CRM systémy - souhrnná prezentace (CRM Systems - summary presentation). 2024.
      Name (in English): CRM Systems - summary presentation

      Changed by: Mgr. Milena Janáková, Ph.D., učo 48743. Changed: 10/12/2024 10:52.
      More: https://is.slu.cz/publication/58462/en
    2. Databáze a datové sklady - Závěrečné opakování (Database and data warehouse - Final summary)
      JANÁKOVÁ, Milena. Databáze a datové sklady - Závěrečné opakování (Database and data warehouse - Final summary). 2024.
      Name (in English): Database and data warehouse - Final summary

      Changed by: Mgr. Milena Janáková, Ph.D., učo 48743. Changed: 10/12/2024 11:34.
      More: https://is.slu.cz/publication/52321/en
    3. Enterprise Resource Planning (ERP) systems and its role for decision-making processes within global companies
      DOLÁK, Radim, Tomáš BARČÁK, Petr SUCHÁNEK and Milena JANÁKOVÁ. Enterprise Resource Planning (ERP) systems and its role for decision-making processes within global companies. Online. In Globalization and its socio-economic consequences. Zilina: University of Zilina, 2024.
      Name (in English): Enterprise Resource Planning (ERP) systems and its role for decision-making processes within global companies
      English. Slovakia.
      Keywords in English: ERP; decision-making; data analytics; logistics; manufacturing
      Type of proceedings: post-proceedings
      Reviewed: yes
      Changed by: Ing. Radim Dolák, Ph.D., učo 20846. Changed: 7/3/2025 13:05.
      More: https://is.slu.cz/publication/81906/en
    4. Online CRM in the decision-making processes of potential cultural tourism visitors
      JANÁKOVÁ, Milena, Milena BOTLÍKOVÁ and Josef BOTLÍK. Online CRM in the decision-making processes of potential cultural tourism visitors. Online. In Kliestik. Globalizacia a jej sociálno ekonomické dopady. Žilina: Žilinská univerzita v Žilině, 2024.
      Name (in English): Online CRM in the decision-making processes of potential cultural tourism visitors
      English. Slovakia.
      Keywords in English: CRM; cultural monuments; online review; decision making
      Type of proceedings: post-proceedings
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Milena Botlíková, Ph.D., učo 21108. Changed: 10/1/2024 12:56.
      More: https://is.slu.cz/publication/74609/en
    5. Zelené dovednosti a udržitelnost pro CRM systémy (Green skills and sustainability for CRM systems)
      JANÁKOVÁ, Milena. Zelené dovednosti a udržitelnost pro CRM systémy (Green skills and sustainability for CRM systems). 2024.
      Name (in English): Green skills and sustainability for CRM systems

      Changed by: Mgr. Milena Janáková, Ph.D., učo 48743. Changed: 2/11/2024 10:22.
      More: https://is.slu.cz/publication/80721/en
    6. Zelené dovednosti a udržitelnost pro databáze a datové sklady (Green skills and sustainability for databases and data warehouses)
      JANÁKOVÁ, Milena. Zelené dovednosti a udržitelnost pro databáze a datové sklady (Green skills and sustainability for databases and data warehouses). 2024.
      Name (in English): Green skills and sustainability for databases and data warehouses

      Changed by: Mgr. Milena Janáková, Ph.D., učo 48743. Changed: 9/11/2024 11:46.
      More: https://is.slu.cz/publication/80841/en

    2023

    1. CRM systémy: Distanční studijní text
      JANÁKOVÁ, Milena. CRM systémy: Distanční studijní text. Karviná: Slezská univerzita v Opavě, Obchodně podnikatelská fakulta v Karviné, 2023, 115 pp.
      Changed by: Ing. Robert Kempný, učo 19500. Changed: 21/9/2023 09:11.
      More: https://is.slu.cz/publication/71261/en
    2. Databáze a datové sklady - Informace k semestrálnímu projektu (Database and datawarehouse - Information on the semester project)
      JANÁKOVÁ, Milena. Databáze a datové sklady - Informace k semestrálnímu projektu (Database and datawarehouse - Information on the semester project). 2023.
      Name (in English): Database and datawarehouse - Information on the semester project

      Changed by: Mgr. Milena Janáková, Ph.D., učo 48743. Changed: 12/10/2023 09:52.
      More: https://is.slu.cz/publication/71681/en
    3. Databáze a datové sklady: Distanční studijní text
      JANÁKOVÁ, Milena. Databáze a datové sklady: Distanční studijní text. Karviná: Slezská univerzita v Opavě, Obchodně podnikatelská fakulta v Karviné, 2023, 134 pp.
      Changed by: Ing. Robert Kempný, učo 19500. Changed: 21/9/2023 09:23.
      More: https://is.slu.cz/publication/71262/en
    4. Difficulties in Business Processes to Support Customer Loyalty Based on CRM Systems
      JANÁKOVÁ, Milena. Difficulties in Business Processes to Support Customer Loyalty Based on CRM Systems. Online. In 4rd International conference on Decision making for Small and Medium-Sized Enterprises. Conference Proceedings. Karviná: Silesian University in Opava, School of Business Administration in Karvina, 2023, p. 88-93. ISBN 978-80-7510-554-7.
      RIV/47813059:19520/23:A0000425 Proceedings paper. English. Czech Republic.
      Janáková, Milena (203 Czech Republic, guarantor, belonging to the institution)
      Keywords in English: business processes; CRM; ERP; information technology; knowledge
      Type of proceedings: post-proceedings
      Changed by: Miroslava Snopková, učo 43819. Changed: 1/4/2024 21:45.
      More: https://is.slu.cz/publication/74642/en
    5. Use of CRM Tools in Communication Strategies of Cultural Tourism in the Czech Republic
      JANÁKOVÁ, Milena, Milena BOTLÍKOVÁ and Josef BOTLÍK. Use of CRM Tools in Communication Strategies of Cultural Tourism in the Czech Republic. Online. In Lipková, Ľ., Kováčová, E., Grigelová, P. 24st International Scientific Conference "International Relations 2023: Current Issues of World Economy and Politics". Bratislava: Ekonomická univerzita v Bratislavě, 2023, p. 196-205. ISBN 978-80-225-5128-1.
      URL
      Name (in English): Use of CRM Tools in Communication Strategies of Cultural Tourism in the Czech Republic
      RIV/47813059:19520/23:A0000419 Proceedings paper. English. Slovakia.
      Janáková, Milena (203 Czech Republic, belonging to the institution) -- Botlíková, Milena (203 Czech Republic, guarantor) -- Botlík, Josef (203 Czech Republic, belonging to the institution)
      Keywords in English: CRM; Cultural Heritage; social network; Czech Republic; eWoM;
      Type of proceedings: post-proceedings
      International impact: yes
      Reviewed: yes
      Changed by: Miroslava Snopková, učo 43819. Changed: 1/4/2024 21:40.
      More: https://is.slu.cz/publication/74607/en

    2022

    1. Databáze - Informace k semestrálnímu projektu (Database - Information on the semester project)
      JANÁKOVÁ, Milena. Databáze - Informace k semestrálnímu projektu (Database - Information on the semester project). 2022.
      Name (in English): Database - Information on the semester project

      Changed by: Mgr. Milena Janáková, Ph.D., učo 48743. Changed: 20/9/2022 11:58.
      More: https://is.slu.cz/publication/52301/en
    2. Databáze - Kompilace učebního textu z přednášek (Database - Compilation of teaching text from lectures)
      JANÁKOVÁ, Milena. Databáze - Kompilace učebního textu z přednášek (Database - Compilation of teaching text from lectures). 2022.
      Name (in English): Database - Compilation of teaching text from lectures

      Changed by: Mgr. Milena Janáková, Ph.D., učo 48743. Changed: 20/9/2022 11:41.
      More: https://is.slu.cz/publication/52361/en
    3. Historical Trace of Totalitarian Regimes in the Contemporary Soft Power Creation (Analysis of Information Sources).
      BOTLÍK, Josef, Milena BOTLÍKOVÁ and Milena JANÁKOVÁ. Historical Trace of Totalitarian Regimes in the Contemporary Soft Power Creation (Analysis of Information Sources). Online. In 23. Mezinárodní konference: Aktuálne otázky svetovej ekonomiky a politiky. Bratislava: Ekonomická univerzita v Bratislavě, Fakulta mezinárodných vztahov, 2022, p. 82-94. ISBN 978-80-225-5034-5.
      URL
      Name (in English): Historical Trace of Totalitarian Regimes in the Contemporary Soft Power Creation (Analysis of Information Sources).
      English. Slovakia.
      Keywords in English: information management; heuristic analysis; soft power; totalism; ProQuest
      Type of proceedings: post-proceedings
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Milena Botlíková, Ph.D., učo 21108. Changed: 23/1/2023 09:00.
      More: https://is.slu.cz/publication/64463/en
    4. Challenges for CRM to Be an Active Part of Development in Europe
      JANÁKOVÁ, Milena. Challenges for CRM to Be an Active Part of Development in Europe. Karviná: Silesian University in Opava, School of Business Administration in Karvina, 2022, p. 69-76. ISBN 978-80-7510-527-1.

      Keywords in English: CRM (Customer Relationship Management); information technology; development; marketing
      Changed by: Mgr. Milena Janáková, Ph.D., učo 48743. Changed: 30/12/2022 19:42.
      More: https://is.slu.cz/publication/64421/en
    5. Risks of Social Networks - Information Technology as a Globalization Tool.
      BOTLÍK, Josef and Milena JANÁKOVÁ. Risks of Social Networks - Information Technology as a Globalization Tool. Online. In Tomas Kliestik. 22th International Scientific Conference Globalization and its Socio-economic Consequences. 22st. Žilina: Žilinská univerzita v Žilině, 2022, p. 84-94. ISBN 978-80-8154-332-6.
      URL
      Name (in English): Risks of Social Networks - Information Technology as a Globalization Tool.
      English. Slovakia.
      Keywords in English: Globalization; Hoax; Hate; Social networks; Facebook
      Type of proceedings: post-proceedings
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Josef Botlík, učo 14794. Changed: 30/12/2023 16:31.
      More: https://is.slu.cz/publication/64465/en

    2021

    1. Automation of Marketing Processes and the Discovery of Knowledge for CRM
      JANÁKOVÁ, Milena. Automation of Marketing Processes and the Discovery of Knowledge for CRM. Online. In Research Anthology on Recent Trends, Tools, and Implications of Computer Programming. USA: IGI Global, 2021, p. 161-170. Volume 1. ISBN 978-1-6684-3695-0. Available from: https://dx.doi.org/10.4018/978-1-6684-3694-3.ch009.
      RIV/47813059:19520/21:A0000360 Chapter(s) of a specialized book. English. United States of America.
      Janáková, Milena (203 Czech Republic, guarantor, belonging to the institution)
      Keywords in English: marketing; knowledge; CRM
      Changed by: Miroslava Snopková, učo 43819. Changed: 19/4/2023 17:14.
      More: https://is.slu.cz/publication/68929/en
    2. CRM as a tool to maintain the competitiveness of enterprises in the global digital economy
      BOTLÍK, Josef and Milena JANÁKOVÁ. CRM as a tool to maintain the competitiveness of enterprises in the global digital economy. Online. In Tomas Kliestik. GLOBALIZATION AND ITS SOCIO-ECONOMIC CONSEQUENCES-SHS Web of Conferences. 20th. Univerzity of Zilina, Faculty of Operation and Economics of Transport and Communications, Department of Economics, 2021, p. 1-11. Available from: https://dx.doi.org/10.1051/shsconf/20219205003.
      URL
      Name (in English): CRM as a tool to maintain the competitiveness of enterprises in the global digital economy
      English. Slovakia.
      Keywords in English: CRM; digital economics; EU; crisis; globalization
      Type of proceedings: post-proceedings
      Reviewed: yes
      Changed by: Ing. Josef Botlík, učo 14794. Changed: 31/1/2021 12:47.
      More: https://is.slu.cz/publication/46322/en
    3. CRM to Support International Relationships in a Global Society
      JANÁKOVÁ, Milena. CRM to Support International Relationships in a Global Society. In Proceedings of the 20 th International Scientific Conference Globalization and its Socio-Economic Consequences 2020 – Sustainability in the Global-Knowledge Economy. 2021, p. 1-8.
      English. Slovakia.
      Keywords in English: CRM; globalization; information technology; international relationships; knowledge
      Changed by: Mgr. Milena Janáková, Ph.D., učo 48743. Changed: 1/2/2021 14:51.
      More: https://is.slu.cz/publication/46422/en
    4. Information Support for CRM Decision Making and Databases
      JANÁKOVÁ, Milena. Information Support for CRM Decision Making and Databases. In 3rd International conference on Decision making for Small and Medium-Sized Enterprises. Conference Proceedings. Karviná: Silesian University in Opava, School of Business Administration in Karvina, 2021, p. 257-263. ISBN 978-80-7510-456-4.

      Keywords in English: CRM; database; information support; information technology; knowledge
      Changed by: Mgr. Milena Janáková, Ph.D., učo 48743. Changed: 30/12/2021 20:56.
      More: https://is.slu.cz/publication/55261/en

    2020

    1. CRM systémy jako možný nástroj konsolidace po koronavirové krizi – analýza EU (CRM Systems as a Possible Consolidation Tool after the Coronavirus Crisis – EU Analysis)
      BOTLÍK, Josef, Milena JANÁKOVÁ and Milena BOTLÍKOVÁ. CRM systémy jako možný nástroj konsolidace po koronavirové krizi – analýza EU (CRM Systems as a Possible Consolidation Tool after the Coronavirus Crisis – EU Analysis). Online. In Andrej Kiner, Zuzana Rozkošová, Terézia Seresová, Jakub Szabó, Lenka Tomečková, Eva Vlková. 21. mezinárodná konference Medzinárodné vzťahy 2020:Aktuálne otázky svetovej ekonomiky a politiky. 21st ed. Bratislava: Ekonomická univerzita v Bratislave, Fakulta medzinárodných vzťahov, 2020, p. 80 - 89. ISBN 978-80-225-4786-4.
      Name in Czech: CRM systémy jako možný nástroj konsolidace po koronavirové krizi – analýza EU
      Name (in English): CRM Systems as a Possible Consolidation Tool after the Coronavirus Crisis – EU Analysis
      RIV/47813059:19520/20:A0000176 Proceedings paper. Czech. Slovakia.
      Botlík, Josef (203 Czech Republic, guarantor, belonging to the institution) -- Janáková, Milena (203 Czech Republic, belonging to the institution) -- Botlíková, Milena (203 Czech Republic)
      Keywords in English: CRM; Digital Economics; EU; Crisis; Tools
      Type of proceedings: post-proceedings
      Reviewed: yes
      Changed by: Ing. Milena Botlíková, Ph.D., učo 21108. Changed: 2/3/2021 09:58.
      More: https://is.slu.cz/publication/46320/en
    2. E-Learning Using Modern Technologies Supporting Innovations Based on a Scientific Approach
      JANÁKOVÁ, Milena. E-Learning Using Modern Technologies Supporting Innovations Based on a Scientific Approach. Online. In Innovative Educational Technologies, Tools and Methods for E-learning “E-Learning”, vol. 12. Katowice: Univ. Silesia, Katowice, Poland, 2020, p. 220-229. ISBN 978-83-66055-19-3. Available from: https://dx.doi.org/10.34916/el.2020.12.19.
      RIV/47813059:19520/20:A0000295 Proceedings paper. English. Poland.
      Janáková, Milena (203 Czech Republic, guarantor, belonging to the institution)
      Keywords in English: E-learning; information technology; innovation; key competences
      Changed by: Mgr. Milena Janáková, Ph.D., učo 48743. Changed: 31/3/2023 14:07.
      More: https://is.slu.cz/publication/46421/en
    3. Life-Long Learning and its Quality for Better IT Skills and Innovations in CRM
      JANÁKOVÁ, Milena. Life-Long Learning and its Quality for Better IT Skills and Innovations in CRM. Online. In Proceedings of ICERI2020 Conference. 2020, p. 4573-4577. ISBN 978-84-09-24232-0.
      English. Spain.
      Keywords in English: CRM; information technology; innovation; life-long learning
      Changed by: Mgr. Milena Janáková, Ph.D., učo 48743. Changed: 1/2/2021 14:53.
      More: https://is.slu.cz/publication/46420/en
    4. The KPI Hierarchy for CRM and Marketing
      JANÁKOVÁ, Milena, Petr SUCHÁNEK, Peter PADYŠÁK and Josef BOTLÍK. The KPI Hierarchy for CRM and Marketing. GIS Business. 2020, vol. 15, No 1, p. 263-277. ISSN 1430-3663.
      English.
      Keywords in English: Computer Software; Information and Knowledge; KPI, Marketing; Customer Relationship Management
      International impact: yes
      Reviewed: yes
      Changed by: Mgr. Milena Janáková, Ph.D., učo 48743. Changed: 20/9/2021 09:56.
      More: https://is.slu.cz/publication/52421/en
    5. The Optimal Volume of CRM Services for Small Business
      JANÁKOVÁ, Milena, Petr SUCHÁNEK, Petr ŠAUMAN and Josef BOTLÍK. The Optimal Volume of CRM Services for Small Business. International Journal of Advanced Science and Technology. 2020, vol. 29, No 3, p. 4209-4229. ISSN 2005-4238.
      URL
      Name (in English): The Optimal Volume of CRM Services for Small Business
      RIV/47813059:19520/20:A0000177 Article in a journal. English. Australia.
      Janáková, Milena (203 Czech Republic, guarantor, belonging to the institution) -- Suchánek, Petr (203 Czech Republic, belonging to the institution) -- Šauman, Petr (203 Czech Republic, belonging to the institution) -- Botlík, Josef (203 Czech Republic)
      Keywords in English: Computer Software; Information and Knowledge; Marketing; Customer Relationship Management; Small Business; IT Services
      International impact: yes
      Reviewed: yes
      Changed by: Mgr. Milena Janáková, Ph.D., učo 48743. Changed: 1/2/2021 13:54.
      More: https://is.slu.cz/publication/46380/en

    2019

    1. CRM AND CUSTOMER RELATIONSHIPS FOR SUPPORTING INTERNATIONAL CONTACTS
      JANÁKOVÁ, Milena. CRM AND CUSTOMER RELATIONSHIPS FOR SUPPORTING INTERNATIONAL CONTACTS. Online. In International Relations 2019: Current Issues of World Economy and Politics Conference Proceedings 20th International Scientific Conference at Smolenice Castle 28th - 29th November 2019. Bratislava: Vydavateľstvo Ekonóm, 2019, p. 419-424, 1127 pp. ISBN 978-80-225-4686-7.
      RIV/47813059:19520/19:A0000090 Proceedings paper. English. Slovakia.
      Janáková, Milena (203 Czech Republic, guarantor, belonging to the institution)
      Keywords in English: CRM; information technology; international contacts
      International impact: yes
      Reviewed: yes
      Changed by: Mgr. Milena Janáková, Ph.D., učo 48743. Changed: 21/1/2020 20:56.
      More: https://is.slu.cz/publication/34382/en
    2. CRM for Sustainable Innovations in Small Business
      JANÁKOVÁ, Milena. CRM for Sustainable Innovations in Small Business. Online. In Conference Proceedings the 34th IBIMA Conference on 13-14 November 2019 Madrid, Spain. (in print). USA: IBIMA, 2019, p. 12458-12467. ISBN 978-0-9998551-3-3.
      RIV/47813059:19520/19:A0000091 Proceedings paper. English. United States of America.
      Janáková, Milena (203 Czech Republic, guarantor, belonging to the institution)
      Keywords in English: CRM; Information Technology; Small Business; Sustainable Innovations
      International impact: yes
      Reviewed: yes
      Changed by: Mgr. Milena Janáková, Ph.D., učo 48743. Changed: 1/2/2021 14:14.
      More: https://is.slu.cz/publication/34384/en
    3. CRM INTEGRATION AND BUSINESS INTELLIGENCE IN PRACTICE
      SUCHÁNEK, Petr and Milena JANÁKOVÁ. CRM INTEGRATION AND BUSINESS INTELLIGENCE IN PRACTICE. Online. In Conference Proceedings 2nd International conference on Decision making for Small and Medium-Sized Enterprises (DEMSME 2019) at Petrovice u Karviné May 16-17, 2019. Karviná: Silesian University in Opava, School of Business Administration in Karviná, 2019, p. 220-225, 270 pp. ISBN 978-80-7510-339-0.
      RIV/47813059:19520/19:A0000088 Proceedings paper. English. Czech Republic.
      Suchánek, Petr (203 Czech Republic, belonging to the institution) -- Janáková, Milena (203 Czech Republic, guarantor, belonging to the institution)
      Keywords in English: Business Intelligence; Customer Relationship Management; Information and Knowledge; Marketing; Small Business
      International impact: yes
      Reviewed: yes
      Changed by: Mgr. Milena Janáková, Ph.D., učo 48743. Changed: 25/3/2020 16:26.
      More: https://is.slu.cz/publication/34380/en
    4. E-LEARNING IN A SUSTAINABLE SOCIETY
      JANÁKOVÁ, Milena. E-LEARNING IN A SUSTAINABLE SOCIETY. Online. In E. Smyrnova-Trybulska. Conference Proceedings: E- Learning and STEM Education „E-learning”, 11. Katowice-Cieszyn: Studio Noa for University of Silesia, 2019, p. 69-78, 705 pp. ISBN 978-83-66055-11-7.
      RIV/47813059:19520/19:A0000089 Proceedings paper. English. Poland.
      Janáková, Milena (203 Czech Republic, guarantor, belonging to the institution)
      Keywords in English: automated processes; e-learning; information technology; intelligences; sustainable society
      Reviewed: yes
      Changed by: Mgr. Milena Janáková, Ph.D., učo 48743. Changed: 21/1/2020 21:25.
      More: https://is.slu.cz/publication/34381/en
    5. Operační systémy: Distanční studijní opora
      JANÁKOVÁ, Milena. Operační systémy: Distanční studijní opora. Karviná, 2019, 195 pp. ISBN 978-80-7510-346-8.
      Name in Czech: Operační systémy: Distanční studijní opora
      Czech.
      Reviewed: yes
      Changed by: Mgr. Milena Janáková, Ph.D., učo 48743. Changed: 31/5/2021 13:14.
      More: https://is.slu.cz/publication/51100/en

    2018

    1. Big Data and Simulations for the Solution of Controversies in Small Businesses
      JANÁKOVÁ, Milena. Big Data and Simulations for the Solution of Controversies in Small Businesses. Online. In Encyclopedia of Information Science and Technology. Neuveden: Neuveden, 2018, p. 1-9. ISBN 9781522522553.
      Name (in English): Big Data and Simulations for the Solution of Controversies in Small Businesses
      RIV/47813059:19520/18:00011000 Chapter(s) of a specialized book. English.
      Janáková, Milena (203 Czech Republic, guarantor, belonging to the institution)
      Keywords in English: Big Data; Competition; Global Society; Information Technology; Sustainable Development
      Changed by: RNDr. Daniel Jakubík, učo 139797. Changed: 21/11/2019 15:04.
      More: https://is.slu.cz/publication/31953/en
    2. Contemporary IT Solutions with CRM Key Competencies for Marketing
      JANÁKOVÁ, Milena. Contemporary IT Solutions with CRM Key Competencies for Marketing. In E-learning and Smart Learning Environment for the Preparation of New Generation Specialists. Neuveden: Neuveden, 2018, p. 639-654. ISBN "Neuveden".
      Name (in English): Contemporary IT Solutions with CRM Key Competencies for Marketing
      RIV/47813059:19520/18:00011135 Proceedings paper. English.
      Janáková, Milena (203 Czech Republic, guarantor, belonging to the institution)
      Keywords in English: E-Learning; CRM; key competencies; marketing
      Changed by: RNDr. Daniel Jakubík, učo 139797. Changed: 21/11/2019 15:04.
      More: https://is.slu.cz/publication/32024/en
    3. CRM & SOCIAL NETWORKS
      JANÁKOVÁ, Milena. CRM & SOCIAL NETWORKS. Academy of Strategic Management Journal. 2018, vol. 17, No 8, p. 1-15. ISSN 1939-6104.
      RIV/47813059:19520/18:A0000092 Article in a journal. English. United Kingdom of Great Britain and Northern Ireland.
      Janáková, Milena (203 Czech Republic, guarantor, belonging to the institution)
      Keywords in English: Customer Relationship Management; Data; Information Technology; Marketing; Social Networks
      International impact: yes
      Reviewed: yes
      Changed by: Miroslava Snopková, učo 43819. Changed: 26/4/2020 21:27.
      More: https://is.slu.cz/publication/34386/en
    4. CRM and IT society
      JANÁKOVÁ, Milena. CRM and IT society. Online. In Proceedings of the 21st International Conference on Information Technology for practice. Neuveden: Neuveden, 2018, p. 187-193. ISBN 978-80-248-4196-0.
      Name (in English): CRM and IT society
      RIV/47813059:19520/18:00011167 Proceedings paper. English.
      Janáková, Milena (203 Czech Republic, guarantor, belonging to the institution)
      Keywords in English: CRM; Education and Training; Marketing; Other Computer Software
      Changed by: RNDr. Daniel Jakubík, učo 139797. Changed: 21/11/2019 15:04.
      More: https://is.slu.cz/publication/32042/en
    5. CRM systémy: Distanční studijní text
      JANÁKOVÁ, Milena. CRM systémy: Distanční studijní text. 1st ed. Karviná, 2018, 127 pp. ISBN 978-80-7510-297-3.
      Name in Czech: CRM systémy: Distanční studijní text
      Czech.
      Keywords in English: knowledge management, business intelligence, customer, product a swarm intelligence, CZ.02.2.69/0.0./0.0/16_015/0002400
      Reviewed: yes
      Changed by: Mgr. Petra Višnická, učo 54899. Changed: 18/3/2020 10:31.
      More: https://is.slu.cz/publication/38197/en
    6. Process mining of events log from Windows
      DOLÁK, Radim, Milena JANÁKOVÁ and Josef BOTLÍK. Process mining of events log from Windows. Online. In Proceedings of the 8th International Symposium on Data-driven Process Discovery and Analysis (SIMPDA 2018). Sevilla: CEUR-WS.org, 2018, p. 73-77. ISBN "Neuveden".
      URL
      Name (in English): Process mining of events log from Windows
      RIV/47813059:19520/18:00011094 Proceedings paper. English.
      Dolák, Radim (203 Czech Republic, belonging to the institution) -- Janáková, Milena (203 Czech Republic, belonging to the institution) -- Botlík, Josef (203 Czech Republic, belonging to the institution)
      Keywords in English: process mining; events log; operating system; windows
      Changed by: RNDr. Daniel Jakubík, učo 139797. Changed: 21/11/2019 15:04.
      More: https://is.slu.cz/publication/32004/en

    2017

    1. Decision-making Barriers and Optimization in the Development of CRM Applications
      JANÁKOVÁ, Milena. Decision-making Barriers and Optimization in the Development of CRM Applications. In Conference Proceedings. Neuveden: Neuveden, 2017, p. 84-92. ISBN 978-80-7510-243-0.
      Name (in English): Decision-making Barriers and Optimization in the Development of CRM Applications
      RIV/47813059:19520/17:00010998 Proceedings paper. English.
      Janáková, Milena (203 Czech Republic, guarantor, belonging to the institution)
      Keywords in English: Applications; Communication; Decision-making; Information and Knowledge; Simulation
      Changed by: RNDr. Daniel Jakubík, učo 139797. Changed: 7/2/2020 10:58.
      More: https://is.slu.cz/publication/36006/en
    2. Develompent of Key Competences in CRM Field and E-learning
      JANÁKOVÁ, Milena. Develompent of Key Competences in CRM Field and E-learning. In E-learning - Effective Development of Teachers Skills in the Area of ICT and E-learning. Neuveden: Neuveden, 2017, p. 119-125, 6 pp. ISBN "Neuveden".
      Name (in English): Develompent of Key Competences in CRM Field and E-learning
      RIV/47813059:19520/17:00011010 Proceedings paper. English.
      Janáková, Milena (203 Czech Republic, guarantor, belonging to the institution)
      Keywords in English: CRM; E-learning; information technology; key competences
      Changed by: RNDr. Daniel Jakubík, učo 139797. Changed: 7/2/2020 10:58.
      More: https://is.slu.cz/publication/36014/en
    3. Education in Information Technology Focused on CRM Systems
      JANÁKOVÁ, Milena. Education in Information Technology Focused on CRM Systems. International Journal of Education and Learning Systems. 2017, Neuveden, No 2017, p. 401-406. ISSN 2367-8933.
      Name (in English): Education in Information Technology Focused on CRM Systems
      RIV/47813059:19520/17:00010997 Article in a journal. English. United States of America.
      Janáková, Milena (203 Czech Republic, guarantor, belonging to the institution)
      Keywords in English: CRM; education; implementation; information technology; software; templates; visualization
      Changed by: RNDr. Daniel Jakubík, učo 139797. Changed: 7/2/2020 10:58.
      More: https://is.slu.cz/publication/36005/en
    4. Inovace v ICT: Distanční studijní text
      SUCHÁNEK, Petr, Radim DOLÁK, Milena JANÁKOVÁ, Josef BOTLÍK, Kateřina SLANINOVÁ and Lukáš MACURA. Inovace v ICT: Distanční studijní text. Karviná: Obchodně podnikatelská fakulta v Karviné Slezská univerzita v Opavě, 2017. 127.
      Changed by: Ing. Robert Kempný, učo 19500. Changed: 4/2/2021 19:39.
      More: https://is.slu.cz/publication/46560/en
    5. Modelling and Simulation for Controlling IT Implementation with Links to Education
      JANÁKOVÁ, Milena. Modelling and Simulation for Controlling IT Implementation with Links to Education. In CD Proceedings. Neuveden: Neuveden, 2017, p. 122-126. ISBN 978-80-7231-416-4.
      Name (in English): Modelling and Simulation for Controlling IT Implementation with Links to Education
      RIV/47813059:19520/17:00010999 Proceedings paper. English.
      Janáková, Milena (203 Czech Republic, guarantor, belonging to the institution)
      Keywords in English: CRM; education; information technology; operating system; simulation
      Changed by: RNDr. Daniel Jakubík, učo 139797. Changed: 7/2/2020 10:58.
      More: https://is.slu.cz/publication/36007/en
    6. Simulation of infrastructure for autonomous systems
      BOTLÍK, Josef, Radim DOLÁK and Milena JANÁKOVÁ. Simulation of infrastructure for autonomous systems. In Distance Learning, Simulation and communication DLSC 2017. Brno: Faculty of Military Technology of the University of Defence, 2017, p. 15-23. ISBN 978-80-7231-415-7.
      Name (in English): Simulation of infrastructure for autonomous systems
      RIV/47813059:19520/17:00010853 Proceedings paper. English.
      Botlík, Josef (203 Czech Republic, belonging to the institution) -- Dolák, Radim (203 Czech Republic, belonging to the institution) -- Janáková, Milena (203 Czech Republic, belonging to the institution)
      Keywords in English: model; precedence; region; infrastructure; simulation; autonomous systems
      Changed by: RNDr. Daniel Jakubík, učo 139797. Changed: 7/2/2020 10:57.
      More: https://is.slu.cz/publication/35903/en
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